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Information Technology maintains a series of FAQs, solutions, online forms and resources, and how-to help documents covering a range of computer-related topics.
 
UW indicates that the document is tailored to the UW network environment, covering specific information that may not be available elsewhere.
GEN (general) documents cover topics not specific to UW computer systems.
LAB documents pertain specifically to IT-maintained UWSTUDENT computer lab machines.

For additional assistance with an issue, e-mail the IT Help Desk, or give them a call at 307-766-HELP, option 1. If you don't find what you're looking for in these documents, please e-mail the IT Knowledge Management team with suggestions for additional document topics.

 

Overview

4.1021UWHow to Interpret AskIT Documents
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Accounts

5.0304UWUW Accounts for Students, Faculty, and Staff Frequently Asked Questions
5.1762UWUW Alert Frequently Asked Questions
5.1462UWUW Special Accounts Frequently Asked Questions
5.0988UWAdministrative Computer Accounts Request Form
5.1702UWActive Directory Organizational Unit Domain Services Request Form
5.1781UWHow to Self-Register for UW Alert
5.0043UWHow to Change Your UWYO Domain Password
5.0103UWHow to Access FRONTIER and Change Your FRONTIER Password
5.3881UWHow to Clear Java Cache for Internet-Native Banner
5.2481UWHow to Correct Internet-Native Banner Java Error
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E-mail

6.0460UWUW E-mail Frequently Asked Questions
6.1462UWUW Special Accounts Frequently Asked Questions
6.0449UWExchange Resources Frequently Asked Questions
6.1381UWHow to Configure Microsoft Outlook 2007 to Access Your UW E-mail from the Student Residence Halls and Off Campus
6.0156UWHow to Configure Microsoft Outlook 2003 for Your UW Exchange E-mail Account
6.2161UWHow to Configure Mac Mail to Connect to UW Exchange Email (Mac OS X Leopard)
6.0164UWHow to Install Microsoft Outlook 2003 from the UW Network
6.0162UWHow to Configure Microsoft Outlook 2003 to Access Your UW E-mail from the Student Residence Halls and Off Campus
6.1581UWHow to Add the UWYO.edu Domain to the Safe Senders List in Microsoft Outlook
6.2385UWHow to Configure Microsoft Entourage for the Mac on UW Exchange
6.0225GENHow to Use Microsoft Outlook
6.0153UWHow to Access and Use Outlook Web Access
6.2601UWHow to Set Up an Out of Office Assistant Message in Outlook Web Access
6.0157UWHow to Setup Microsoft Outlook (Exchange) to Increase Performance
6.0226GENHow to Create Personal Folders in Outlook
6.0227GENHow to Create Folders and Rules for Moving Messages in Microsoft Outlook (SPAM-H example)
6.0155UWHow to Create a Rule in Microsoft Outlook to Manage SPAM E-mail (based on Internet Header information)
6.0160UWHow to Create a Rule in Outlook Web Access to Manage SPAM E-mail
6.0230GENHow to Create an Exception Rule in Microsoft Outlook
6.0161UWHow to Change the Default Address List in Microsoft Outlook
6.1041GENHow to Add a Shared E-mail Account to Your E-mail Profile in Microsoft Outlook
6.0229GENHow to Schedule an Exchange Resource in Outlook 2002 and 2003
6.2761UWMailman Email List Manager Frequently Asked Questions
6.2764UWMajordomo to Mailman Migration Frequently Asked Questions
6.2781UWHow to Subscribe/Unsubscribe to a Mailman Email Distribution List
6.2782UWHow to Manage Mailman Email Distribution Lists (for List Owners)
6.0989UWMailman Email Distribution List Request Form
6.0159UWHow to Move Mail Folders from an E-mail Account Connected via IMAP to Your UW Exchange E-mail Account
6.0154UWHow to Forward/Redirect Your UW E-mail
6.2321UWHow to Send an Email to Members of a Class in WyoWeb Course Studio
6.2561UWHow to Reset Your UW Exchange Unified Messaging PIN
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Hardware

161.0990UWComputer Hardware Service Request Form
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Network

7.1001GENHow to Locate Network Information for Your Computer
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Printing

9.0165UWHow to Install a Network Printer from UWs PRINTPRESS Print Server
9.0062UWHow to Get a Printout on FRONTIER
9.0921GENHow to Print Duplex in the UWSTUDENT Computer Labs (Dell 5300 printers)
9.1301UWHow to Print to a UWSTUDENT Lab Printer from a Computer Connected Via the UW Wireless Network
9.1841LABHow to Print Duplex in the Coe UWSTUDENT Computer Lab (Dell 9000 printers)
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Security

10.0521UWUW Firewall Frequently Asked Questions
10.3341UWHow to Install and Use TrueCrypt Data Encryption Software
10.3301UWWyoSecure VPN Frequently Asked Questions
10.0487UWWSUS Frequently Asked Questions
10.0991UWCSI: UW
10.0181GENHow to Install and Run Windows Automatic Updates
10.0182GENHow to Verify that the Automatic Updates Service is Running
10.3801UWHow to Install SyncBackSE File Backup Software from the UW Network
10.3821UWHow to Use SyncBackSE to Backup Files
10.2262GENHow to Add a Site to Internet Explorer's Trusted Sites List
10.0063UWHow to Use the Event Viewer to Check for SUS Updates
10.0104UWHow to Securely Erase All Data From Internal Hard Drives
10.0265UWHow to Install and Use SSH and SFTP to Connect to FRONTIER
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Services

241.0992UWRemote Computer Support
241.2201UWHow to Chat with a University of Wyoming IT Representative
241.1762UWUW Alert Frequently Asked Questions
241.0532UWTelephone Frequently Asked Questions
241.1702UWActive Directory Organizational Unit Domain Services Request Form
241.1781UWHow to Self-Register for UW Alert
241.3221UWUW Student Web Services Frequently Asked Questions
241.2641UWUW Survey System Frequently Asked Questions
241.3301UWWyoSecure VPN Frequently Asked Questions
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Storage

13.0288UWHow to Access and Set Security Permissions for Your Personal Network Storage
13.0287UWHow to Resolve Over-quota Problems for Personal and Group WAREHOUSE Storage
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Software

12.0941UWWyoWare Frequently Asked Questions
12.0558UWUW Software for Home Licensing Program Frequently Asked Questions
12.0993UWUW Application Software and Resources
12.0992UWRemote Computer Support
12.0995UWComputer Training Opportunities

Adobe

12.2221UWHow to Install Adobe Acrobat 9 Professional from the UW Network
12.2241UWHow to Install Adobe Acrobat 9 Professional for Mac from the UW Network
12.1241UWHow to Install Adobe Acrobat 8.01 Professional from the UW Network
12.1261UWHow to Install Adobe Acrobat 8.1 Standard from the UW Network
12.1023UWHow to Install Adobe Acrobat 8 Professional for Mac from the UW Network
12.2401UWHow to Install Adobe Illustrator CS4 from the UW Network
12.2402UWHow to Install Adobe InDesign CS4 from the UW Network
12.2403UWHow to Install Adobe Photoshop CS4 from the UW Network
12.2421UWHow to Install Adobe Illustrator CS4 for Mac from the UW Network
12.2422UWHow to Install Adobe InDesign CS4 for Mac from the UW Network
12.2423UWHow to Install Adobe Photoshop CS4 for Mac from the UW Network
12.1561UWHow to Install Adobe Photoshop CS3 from the UW Network
12.1562UWHow to Install Adobe Illustrator CS3 from the UW Network
12.1563UWHow to Install Adobe InDesign CS3 from the UW Network
12.1564UWHow to Install Adobe PhotoShop CS3 for Mac from the UW Network
12.1565UWHow to Install Adobe Illustrator CS3 for Mac from the UW Network
12.1566UWHow to Install Adobe InDesign CS3 for Mac from the UW Network

Antivirus

12.0542UWOfficeScan Desktop Antivirus Protection Frequently Asked Questions
12.2301UWTrend Micro Web Reputation Malicious Website Filter FAQ
12.0572UWTrend Micro Internet Security Frequently Asked Questions
12.0554UWServerProtect Antivirus Server Protection Frequently Asked Questions
12.0585UWOfficeScan Server Frequently Asked Questions
12.0202UWHow to Install and Update OfficeScan from an On-Campus Ethernet Connection
12.0205UWHow to Install and Update OfficeScan from a UW Wireless Connection
12.0206UWHow to Install Trend Micro Internet Security
12.0201UWHow to Manually Scan for Viruses Using Trend Micro OfficeScan
12.0203UWHow to Install and Update OfficeScan from a UW Dial-Up Connection
12.0204UWHow to Install and Update OfficeScan from a Non-UW Internet Connection

Apple Macintosh OS

12.2461UWHow to Map a Drive using Mac OX Leopard

Microsoft Miscellaneous

12.0208UWHow to Setup a New Office Computer at UW

Microsoft Office

12.1341UWMicrosoft Office Enterprise 2007 FAQ
12.0941UWWyoWare Frequently Asked Questions
12.1281UWHow to Download and Install Microsoft Office Enterprise 2007 (student install)
12.1321UWHow to Install Microsoft Office Enterprise 2007 from the UW Network
12.0922UWHow to Download and Install Microsoft Office 2003 Professional (student install)
12.0923UWHow to Download and Install Microsoft Office 2004 for Mac Standard (student install)
12.0236UWHow to Install Microsoft Office 2003 Professional (Windows)
12.0781UWHow to Install Microsoft Office 2004 for Mac Standard
12.2001UWHow to Install Microsoft Office 2008 for Mac
12.2021UWHow to Download and Install Microsoft Office 2008 for Mac (student install)

Microsoft Excel

12.0224LABHow to Remove an Excel Add-In in the UWSTUDENT Labs

Microsoft Outlook

12.1381UWHow to Configure Microsoft Outlook 2007 to Access Your UW E-mail from the Student Residence Halls and Off Campus
12.0156UWHow to Configure Microsoft Outlook 2003 for Your UW Exchange E-mail Account
12.0164UWHow to Install Microsoft Outlook 2003 from the UW Network
12.0162UWHow to Configure Microsoft Outlook 2003 to Access Your UW E-mail from the Student Residence Halls and Off Campus
12.1581UWHow to Add the UWYO.edu Domain to the Safe Senders List in Microsoft Outlook
12.0225GENHow to Use Microsoft Outlook
12.0157UWHow to Setup Microsoft Outlook (Exchange) to Increase Performance
12.0226GENHow to Create Personal Folders in Outlook
12.0227GENHow to Create Folders and Rules for Moving Messages in Microsoft Outlook (SPAM-H example)
12.0155UWHow to Create a Rule in Microsoft Outlook to Manage SPAM E-mail (based on Internet Header information)
12.0230GENHow to Create an Exception Rule in Microsoft Outlook
12.0161UWHow to Change the Default Address List in Microsoft Outlook
12.1041GENHow to Add a Shared E-mail Account to Your E-mail Profile in Microsoft Outlook
12.0159UWHow to Move Mail Folders from an E-mail Account Connected via IMAP to Your UW Exchange E-mail Account
12.0229GENHow to Schedule an Exchange Resource in Outlook 2002 and 2003

Microsoft Word

12.0285LABHow to Access Microsoft Word Templates in the UWSTUDENT Labs

Microsoft FrontPage

12.0223UWHow to Install Microsoft FrontPage 2003

Microsoft Expression Web

12.3901UWHow to Install Microsoft Expression Web 3 from the UW Network
12.2801UWHow to Install Microsoft Expression Web 2 from the UW Network

Microsoft Outlook Web Access

12.0153UWHow to Access and Use Outlook Web Access
12.0160UWHow to Create a Rule in Outlook Web Access to Manage SPAM E-mail
12.2601UWHow to Set Up an Out of Office Assistant Message in Outlook Web Access

Microsoft Windows

12.0941UWWyoWare Frequently Asked Questions
12.1903UWMicrosoft Windows Vista Frequently Asked Questions
12.3741GENWindows 7 Upgrade Frequently Asked Questions
12.0924UWHow to Download and Install Microsoft Windows XP Professional Upgrade (student install)
12.0246UWHow to Install Windows XP Service Pack 2 from the UW Network
12.0242GENHow to Determine a Windows Computer's Service Pack Level
12.0245GENHow to Enable/Disable the Windows Firewall in Windows XP Service Pack 2
12.0240UWHow to Determine a Computer's Resources for Microsoft Windows Operating Systems
12.0241GENHow to Determine a Computer's Name and Domain
12.3781UWHow to Use Remote Desktop to Work on Your Office Computer Remotely (Windows Vista)
12.0762UWHow to Use Remote Desktop to Work on Your Office Computer Remotely (Windows XP)
12.0239GENHow to Map a Network Drive
12.0244GENHow to Create a Compressed (Zipped) Folder
12.0243GENHow to Use the Event Viewer

Statistical

12.2721UWHow to Install PASW Statistics (also known as SPSS 17) from the UW Network
12.2122UWHow to Install SPSS 16 from the UW Network
12.2141UWHow to Download and Install SPSS 16 Patches
12.3161UWHow to Install SAS 9.2 Phase 2 from the UW Network
12.1081UWHow to Install SAS 9.1.3 SP4 from the UW Network
12.0247UWHow to Use SAS on FRONTIER
12.0248UWHow to Use SPSS on FRONTIER

Unix

12.0265UWHow to Install and Use SSH and SFTP to Connect to FRONTIER
12.0253UWHow to Map a Drive to FRONTIER
12.0254UWHow to Change Your Login Shell
12.0255UWHow to Use Command Line Editing Under the Z Shell on FRONTIER
12.0256UWHow to Use XEmacs
12.0257UWHow to Get Help in UNIX
12.0258GENHow to Use the UNIX Text Editor, vi
12.0259GENHow to Use UNIX Control Characters
12.0260GENHow to Use UNIX Filename Generation
12.0261GENHow to Use Files and Directories in UNIX
12.0262UWHow to Manage Job Control in UNIX
12.0263GENHow to Use the Text Editor Pico
12.0264GENHow to Use Basic UNIX Commands

Utilities

12.3341UWHow to Install and Use TrueCrypt Data Encryption Software
12.3801UWHow to Install SyncBackSE File Backup Software from the UW Network
12.3821UWHow to Use SyncBackSE to Backup Files

UWSTUDENT Computer Labs

12.2281LABUWSTUDENT Remote Lab System Frequently Asked Questions
12.3061LABUsing Vista on the UWStudent Lab System Frequently Asked Questions
12.0589LABUWSTUDENT Profile Frequently Asked Questions
12.2263LABHow to Connect to the UWStudent Remote Lab System
12.0594LABCookie Management on UWSTUDENT Lab Computers Frequently Asked Questions
12.1301UWHow to Print to a UWSTUDENT Lab Printer from a Computer Connected Via the UW Wireless Network
12.0224LABHow to Remove an Excel Add-In in the UWSTUDENT Labs
12.0285LABHow to Access Microsoft Word Templates in the UWSTUDENT Labs
12.0266LABHow to Install BOR
12.0267LABHow to Run PlantMod 2.1 in Windows 95 Compatibility Mode
12.0281LABHow to Install Basic Journalism Skills
12.0921GENHow to Print Duplex in the UWSTUDENT Computer Labs (Dell 5300 printers)
12.0282LABHow to Configure Mouse Options on Lab Computers
12.0283LABHow to Install The Sky
12.0284LABHow to Adjust How Java Cache Files are Handled in the UWSTUDENT Labs
12.0286LABHow to Use International Symbols in the UWSTUDENT Labs
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Telephones

11.0532UWTelephone Frequently Asked Questions
11.1762UWUW Alert Frequently Asked Questions
11.1781UWHow to Self-Register for UW Alert
11.3201UWHow to Troubleshoot Problems with a Telephone Message Waiting Indicator (MWI) Light that Will Not Turn Off
11.2061UWHow to View and Print Your UW InfoTech Services Bill Online
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Web Sites

14.0600UWUW Web Site Frequently Asked Questions
14.3221UWUW Student Web Services Frequently Asked Questions
14.0676UWUW Multimedia Streaming Server Frequently Asked Questions
14.0688UWUW Google Search Engine Frequently Asked Questions
14.0652UWUW Web Calendar Frequently Asked Questions
14.2641UWUW Survey System Frequently Asked Questions
14.2662UWHow to Create a Form to Collect and Send Data to an Email Address in Expression Web
14.0647UWUW DNS Web Name Hosting Frequently Asked Questions
14.0697UWSSL Frequently Asked Questions
14.0996UWCentral Web Site Management Request Form
14.0997UWUWSTUDENT Web Site Request Form
14.0291GENHow to Use HTML Tags
14.0289UWHow to Work with Web Pages on FRONTIER
14.0290UWHow to Use LYNX on FRONTIER
14.2801UWHow to Install Microsoft Expression Web 2 from the UW Network
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WyoWeb

101.0703UWWyoWeb Portal Frequently Asked Questions
101.2321UWHow to Send an Email to Members of a Class in WyoWeb Course Studio
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  • Copyright © 1998-2009, University of Wyoming Information Technology • All rights reserved.

    Copyright © 1998-2009, University of Wyoming Information Technology • All rights reserved.