Install Trend Micro Internet Security

NOTE: Functional knowledge and use of this application is the responsibility of the user.

Introduction

Information Technology (IT) purchases yearly licenses for Trend Micro Internet Security, a complete Internet security solution product, for University of Wyoming (UW) faculty, staff, and student use. This software is provided free of charge for use on all personally owned computers. The Internet Security serial number will be provided through a secure UW Web site and must be updated annually to stay current.

NOTE: UW IT does not provide support for Trend Micro Internet Security; support is provided directly by Trend Micro.

Trend Micro Internet Security Components

• Comprehensive virus security (turned on by default)
• Real-time network virus protection (turned on by default)
• Incoming and outgoing mail scan (turned on by default)
• Enhanced spyware detection and removal (turned on by default)
• Anti-phishing (turned off by default)
• Home network control (turned off by default)
• Wi-fi intrusion detection (turned off by default)
• Improved spam filtering (turned off by default)
• Personal firewall (turned on by default)
• Vulnerability assessment (turned on by default)
• Improved control of Web activity blocking (turned off by default)

What's New in Internet Security 2010

• Full support for Microsoft Windows 7.
• A new security feature can automatically prevent suspicious software on USB drives from opening.
• This version can share threat information with the Trend Micro Smart Protection Network, which automatically correlates information about threats found on millions of computers to help protect you more effectively.
• Can now block attempts to open potentially unsafe websites based on suspicious domain names.
• The Trend Micro Knowledge Base provides you with a searchable database of known product issues, including specific problem solving and troubleshooting topics. (http://esupport.trendmicro.com)

Compatible Microsoft Operating Systems

• Windows 7 Ultimate, Professional, Home Premium, Home Basic or Starter Kit (32-bit or 64-bit)
• Windows 7 Ultimate E, Professional E, Home Premium E, Home Basic E, or Starter Kit E (32-bit or 64-bit)
• Windows Vista Ultimate, Business, Home Premium, or Home Basic with or without Service Pack 1 (SP1) or Service Pack 2 (SP2) (32-bit or 64-bit)
• Windows XP Home, Professional, Media Center, Tablet PC Edition with Service Pack 2 (SP2) or Service Pack 3 (SP3) (32-bit)

Memory, Disk Space, and Monitor

• Memory
  Windows XP: 256MB minimum (512MB recommended)
  Windows Vista / Windows 7: 512MB minimum (1GB recommended)
• Disk Space: 500MB available for installation
  Note: Trend Micro Internet Security 17.50 can support RAID 0 (Striping) or RAID 1 (Mirroring).
• Monitor: 1024 x 576 minimum with high color

Web Browsers

Trend Micro recommends installing one of these web browsers on the computer with Trend Micro Internet Security:

• Microsoft Internet Explorer 6.0 with Service Pack 2 (SP2)*
• Microsoft Internet Explorer 7.0
• Microsoft Internet Explorer 8.0

* For Microsoft Windows XP only

Incompatible Software

To identify software that you should remove from the computer before installing Trend Micro Internet Security, please refer to Trend Micro's What programs do I need to remove before installing Trend Micro Internet Security page

Installation Considerations

• Before installing the latest version of Trend Micro Internet Security, please remove any other software protecting your computer against viruses or spyware, or else those programs will be removed during the installation of Trend Micro Internet Security.
• Trend Micro Internet Security 2010 supports upgrades from Trend Micro Internet Security 2009 or 2008.

Post-Installation Configuration

To ensure that Trend Micro Internet Security provides you with the latest protection, complete the following tasks.

1. Open the main console of Trend Micro Internet Security.
2. Click the Update Now button, then click the Scan Now button.

Procedure

NOTE: First time users of Trend Micro Internet Security are advised to uninstall any current antivirus or firewall software before installing Internet Security. Current users of Trend Internet Security may run the installation to upgrade the software without uninstalling first.

Please see the Trend Micro Internet Security FAQ (www.uwyo.edu/askit/displaydoc.asp?askitdocid=572&parentid=1) for known issues and common questions on the UW licensing of Internet Security prior to installing the software.

1. Accessing the Trend Micro Internet Security Serial Number

   1. Students : Go to the Trend Micro Internet Security for UW Students Web page (https://www.uwyo.edu/tmiss/).
      Faculty and staff: Go to the Trend Micro Internet Security for UW Employees Web page (https://www.uwyo.edu/tmise/).
       
   2. When prompted for a User name and Password, enter your UWYO domain username and password.
       
   3. On the Trend Micro Internet Security Web page, review the Usage Agreement, enter your last name, first name, and middle initial, and click the I Agree button.
       
   4. Write down the serial number, or copy and paste the number to a file on your computer. You will need this number when installing Internet Security.
      
      NOTE: It will be necessary for you to access this page annually to retrieve the new serial number and manually enter this number into your software in order to continue to use Internet Security.
       

2. Installing and Using Trend Internet Security *

   NOTE: you can update your currently installed Internet Security 2009 by using the serial number described in Procedure 1, above (new serial numbers were published on February 19, 2009).

   1. Go to the Trend Micro Internet Security Web page (www.trendmicro.com/download/product.asp?productid=123) to locate the Trend Micro Internet Security installation file (US version).
       
   2. See the Getting Started Guide and ReadMe documents for complete installation and usage instructions for Internet Security.
      
      NOTE: You will need to remove any previous version of Trend Micro Internet Security before beginning this installation.  Failure to do so will result in the program using the old license key which has expired.  This will prevent you from obtaining updates to the program and limit program functionality.
       
   3. It is recommended that you add this Web page to your Favorites (or bookmark it), so you can easily return to it in the future to access these documents. This page also provides links to the Trend Micro Knowledge Base and FAQs for usage and support information.
       

3. Getting Assistance with Trend Internet Security

   NOTE: UW IT does not provide support for Internet Security; support is provided directly by Trend Micro.

   1. Go to the Trend Micro Internet Security Update Web page (www.trendmicro.com/download/product.asp?productid=123), and see the Getting Started Guide for available support options provided by Trend Micro.
       
   2. Open Internet Security (once it is installed), and click Technical Support at the bottom of the window. This will take you to the Trend Micro Knowledge Base (http://kb.trendmicro.com/solutions/search/default.asp), which provides information on all of Trend Micro's support options.
       
   3. Contact Trend Micro Technical Support at 1-800-864-6027, Monday through Friday, 5 a.m. to 5 p.m. U.S. Pacific Time.

Tips

1. Over the last few years, there has been an increase in attacks on personal computers from the Internet. These attacks have come in the form of viruses, Trojan horses, worms, macros, vulnerabilities, exploits, and hoaxes. Here are some of the definitions:

   Trojan horse: a program with hidden destructive functionality.
   Virus: a computer program that replicates by attaching itself to another object.
   Worm: a computer program that replicates independently by sending itself to other systems.
   Hoax: a chain letter that usually spreads false virus warnings. 

2. The following site gives some common sense protection tips:
   http://www.hoaxinfo.com/vprotect.htm
    
3. The following sites have virus hoax information :
   http://www.hoaxinfo.com
   http://www.vmyths.com
   http://www.symantec.com/avcenter/hoax.html
    
4. The following sites provide additional virus information:
   http://www.trendmicro.com/vinfo/virusencyclo
   http://www.hoaxinfo.com/realvirus.htm
   http://www.f-secure.com/
   http://www.symantec.com/avcenter/vinfodb.html
    

  * Faculty, staff, and students who use dial-up modem access may choose to pick up a CD copy of the media in the Ivinson Building. NOTE: CD installation instructions and serial numbers are provided as a part of the CD and may differ from those provided in this document.

Reviewed: 1009 By: GG, SJ