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UW Accounts for Students, Faculty, and Staff Frequently Asked Questions

This document provides answers to common questions about what accounts are available and necessary to access computer services at UW such as WyoWeb, UW email, the UWSTUDENT computer lab system, the Frontier UNIX system, and many UWYO domain office computers.

 

How do I get a UW username and password?

If you are currently a UW student, faculty member, or staff member, you already have a username and password for WyoWeb – it is your UWYO domain username and password, the same account you use to log into any computer on campus or access your UW email. 

To obtain your username and initial password, go to http://wyoweb.uwyo.edu, and click Obtain Username and Initial Password

If you are new to the University of Wyoming (UW), UWYO accounts and initial passwords are pre-created for all UW faculty, staff, and students once their information has cleared either Human Resources (for faculty and staff) or the Admissions Office (for students). In order to begin using your account, you will need to change the initial password to one of your own choosing. When you log into WyoWeb for the first time, you will be prompted to change your password. You will not be able to use your account to access your UW email, VPN, or other UW network resources until this has been completed.

For information about Frontier server accounts, see the Frontier Server Accounts FAQ.

If you think you should have a username and password but you do not know what they are or are having problems using the Obtain Username and Initial Password utility, contact the IT Help Desk at 307-766-4357 (6-HELP), option 1.


How do I get a UW email address?

Just as your UW username is pre-created, so is your UW email account. Your UWYO username will be your UW email address in the form username@uwyo.edu. For information on accessing your email account and the email policies and procedures at UW, see the UW email FAQ.

NOTE: For UW students, email accounts are not created until a student is enrolled for classes at UW.  Being admitted only allows the ability to log into WyoWeb.


Can I select or change my UW username and email address?

In most cases, the username that is generated for you will remain the same during your association with the University of Wyoming. Username changes are permitted under the following circumstances only:  

  1. Legal name changes due to marriage, divorce, or court decision
  2. Username changes to protect the identity of people involved in legal actions
  3. Unprofessional usernames selected by the user before auto-generation of usernames existed
  4. Unprofessional usernames (defined through common knowledge or popular culture) automatically generated by the system

It is important to note that in any of the instances listed above, the old username is decommissioned, but the personal information (updated with legal name changes through the appropriate offices) would remain intact and the system would be triggered to automatically generate the next username based on the same algorithms or updated algorithms to eliminate the possibility of “bad” words in a username. In no instance is a username “chosen” by the individual.

Students may request consideration for a username change through the Office of the Registrar. Please contact 766-5272 or email registrar@uwyo.edu for further details.

UW employees may request consideration for a username change by contacting Human Resources.



Who is entitled to a UW account?

All UW students, faculty, staff, and board retirees are entitled to a UWYO account. Employees of UW affiliate departments may also request a UWYO account through their department. See the UW Special Accounts FAQ.

See UNIREG 690 for the legal description governing UWYO accounts and computing resources.


What happens to my computer accounts and email when I leave the employment of the University?

Payroll enters your last date worked into PeopleSoft when they process your termination paperwork. It is important to understand that “last date worked” means the last day that you are physically at work, and does not include any vacation that is used after the last date worked through the end of your employment. On your last day worked an email will be sent to your University email account. This email will describe the Automated Account Deletion process and any action that will take place. Possible actions are:

  1. If you are also a student and continue to maintain enrollment after leaving employment at UW, you will continue to have access to UW computing resources, including email, for academic purposes during your academic career.
  2. If you are an alumnus of the University but not currently enrolled as a student, you will have limited access to WyoWeb functionality. However, your email account will no longer be available, including through WyoWeb or uwmail.uwyo.edu.
  3. If you are not affiliated with the University as outlined above, your account will be deleted.

Timing

Twenty-four hours after the email is sent to your University account, your account will be disabled. During this disable period a back up will be taken. Twenty-four hours after your account has been disabled, your account will be deleted. Prior to last date worked, business related email and data (on Warehouse and/or Frontier) should be made available to the appropriate responsible party within your department. It is recommended that any personal information such as email and personal files be archived and stored on personal external storage devices prior to the last date worked.

Before your account is deleted, you or your department may request a review of the process by contacting Information Technology's Help Desk at 766-4357, option 1.

In unusual circumstances you or your department may request to have your account temporarily restored.  Requests can be made to the Vice President of Information Technology.  Requests must be with within 25 days after the account has been deleted. Because restoring email is a time intensive operation, there is a charge for this service. Email and other files cannot be restored after the 25 day period.

Exceptions

  1. Departments can request that your account be converted to a special account while retaining the attributes of the original account.  This may be used when an employee retains a unique relationship with the department or the university. See Types of UW Computer Accounts for information about special accounts.
  2. Board retirees are eligible to retain their UW email account. 
  3. The disabling and deleting of accounts will not happen over a weekend or during a University recognized holiday.


What happens to my computer accounts and email when I am no longer a student at the University?

If you are not an enrolled student in the Fall or Spring semester, and not employed by the University, your accounts will be disabled and deleted. Accounts are disabled beginning after drop/add ends in the Fall and Spring. Notifications are sent out over a one month time frame, and accounts are then deleted in October and March.



Reviewed: 0113 By: SB

Additional help with the installation and configuration of
UW-supported software is available:
Faculty/Staff
Contact the IT Help Desk at 766-HELP (4357), option 1
Email UserHelp@uwyo.edu
Contact your IT user consultant
(www.uwyo.edu/infotech/services/helpdesk/uc/)

Students
Email ASU-IT@uwyo.edu
Contact the IT Help Desk at 766-HELP (4357), option 1
Come to the student computer lab in the lobby of the
Information Technology Center.

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