All UW enrolled students are eligible to download and run one (1) copy of each product available through this agreement. Students will be required to use their UWYO domain username and password for validation.

See the WyoWare Software Information page for a current list of available software titles.

If you choose to download the software, it is available for FREE (or nearly free). If you choose to order the software DVD, you can choose to have it shipped directly to your address, or – for select titles – you can choose to pick it up at locations listed below. You will be responsible for all associated costs for the DVD orders and shipping.
 

All UW enrolled students are eligible to receive and run one (1) copy of each product available through this agreement. Students will be required to use their UWYO username and password for validation.

Each software product can be installed to one (1) computer only. When installing from DVD, if the product is installed on multiple computers, Microsoft will not allow the second installation to be activated.

The software can either be downloaded for free, or DVDs can be purchased. If a DVD is purchased, it can either be shipped to your home, or you can pick it up in the ResNet Office, located in the Information Technology Center, or at UWCC at Casper College

Downloading the software is free, but you are responsible for making a backup copy of the download file(s) for if you ever need to reinstall the software. Your free access to the software and activation keys will be limited to 30 days from the day you purchased it. After that, you will need to pay a retrieval free to gain access to the software and keys again.

DVDs must be purchased, and if the media is not stocked at the local distribution partners, you will be responsible for the shipping charges incurred.

To download WyoWare software, you will need a high speed Internet connection, such as Optimum cable, Qwest DSL, or Residence Hall Ethernet. If you do not have a connection like that at home, then you can use a computer that does have that connection, and save the software to a DVD or external storage device. The UWSTUDENT computer labs are available to download the software if you have a DVD or external storage device to save the software.

Yes, due to the size of the installation files for the various software packages, you will need a high speed Internet connection (Optimum cable modem, Qwest DSL, Residence Hall Ethernet connection) to download the software. If you do not have access to a high speed Internet connection at your residence or a friend or neighbor's residence, you can go to a UWSTUDENT computer lab to download the file and then save it to DVD or other external storage device.

It is strongly recommended that you create a backup (or two) of any UW provided Microsoft software file that you download, so that in the event of a computer failure, you will be able to reinstall the software.

In the Terms and Conditions that you agreed to when downloading the software installation files or ordering media through this program, it states that "I understand that I am eligible to receive one (1) copy of each product that is covered under the Campus Agreement Student Option. I will not download or order multiple copies of any product provided through the University of Wyoming Campus Agreement."

You are entitled to one (1) download or one (1) set of DVDs only (not both) for each software package. Therefore, it is critical that you back up the file(s) that you download and keep them and/or the software DVDs in a safe place.

If you have not logged out of Kivuto, you can retrieve the activation code after you have purchased SPSS by clicking on the Your Account link at the top of the Kivuto page. Selecting Order History, locating SPSS, and then clicking View Details should display SPSS and the serial number/activation code. If you do not see your SPSS purchase listed, refresh the page using your browser’s refresh button.

If you have logged out of Kivuto, you can obtain your activation code by doing the following:

1. When you receive an email confirmation from Kivuto for your purchase, it will contain a link to retrieve your SPSS activation code. Clicking on the appropriate link will take you to the WyoWare Software for UW Students web page. 
2. Click on the Start download/order process button. 
3. When prompted, enter your UWYO username and password and press OK.
4. Select SPSS from the list on the next page and click continue.
5. Read the SPSS informational page and print a copy for future reference.
6. Select “Order software / Obtain activation code” and click continue.
7. This will take you to the Kivuto software site. You will be logged in. You should see “Welcome“ and your username in the upper right of the page. 
8. Click on Your Account at the top.
9. 9. In the Order History section, find SPSS and click the View Details link.
10. The product information, including the serial number/activation code, will be displayed.

If you downloaded Microsoft software, the serial number is displayed in the Order Summary once your order is submitted.

NOTE: Free access to the software download and activation key for Microsoft software is only available for 30 days. After 30 days you will need to pay a retrieval fee to gain access to the software and keys.

If you have not logged out of Kivuto but have navigated away from the Order Summary, you can retrieve the activation code by clicking on the Your Account link at the top of the Kivuto page. Selecting Order History, locating the Microsoft software, and then clicking View Details should display the Microsoft software and the serial number/activation code. If you do not see your Microsoft software download listed, refresh the page using your browser’s refresh button.

If you have logged out of Kivuto, you can obtain your activation code by doing the following:

When you receive an email confirmation from Kivuto for your download, it will contain a link to retrieve your Microsoft software activation code. Clicking on the appropriate link will take you to the WyoWare Software for UW Students web page.

1. Click on the Start download/order process button.
2. When prompted, enter your UWYO username and password and press OK.
3. Select the Microsoft software from the list on the next page and click continue.
4. Read the Microsoft software informational page and print a copy for future reference.
5. Select “Order software / Obtain activation code” and click continue.
6. This will take you to the Kivuto software site. You will be logged in. You should see “Welcome“ and your username in the upper right of the page.
7. Click on Your Account at the top.
8. In the Order History section, find the Microsoft software and click the View Details link.
9. The product information including the serial number/activation code will be displayed.

Once you have a backup (or two) of the original downloaded installation file and the software has been successfully installed to your computer, you can delete the original installation file from your computer. Additional folders and files must remain on your computer in order to allow you to get updates and install additional components in the future. Do not move or rename these folders or files.

It is recommended that you uninstall all instances of previous versions of Microsoft Office, Microsoft Works, and individual components installed by the manufacturer including Office, Access, Excel, Entourage, PowerPoint, Publisher, Outlook, and Word. Failure to do so may cause the UW provided Microsoft product installation to fail.

In order to uninstall previous versions of Microsoft Office, click the Start menu button and click Control Panel. In the Control Panel click Programs and Features (or click Uninstall or change a program, located under Programs. Then select the previous versions of Microsoft Office, Microsoft Works, and/or individual Office applications, and click Uninstall.

If you installed Microsoft Office from the download, it is necessary that you uninstall all previous versions of Microsoft Office, Microsoft Works, and/or any individual Office components installed by the manufacturer. Failure to do so may cause the installation to fail or cause errors within the applications, including the prompt for a DVD code or product key.

In order to uninstall previous versions of Microsoft Office, click the Start menu button and click Control Panel. In the Control Panel click Programs and Features (or click Uninstall or change a program, located under Programs. Then select the previous versions of Microsoft Office, Microsoft Works, and/or individual Office applications, and click Uninstall.

Microsoft software can be downloaded from Kivuto for 30 days. The activation code in your online Order Summary is also available for 30 days. It is imperative that you print the Order Summary page or otherwise write down the activation code, as well as download the Microsoft software, before the 30 days is up in order to activate and use the software.

No. You must own and have installed a previous version of Windows. The Windows 7 Ultimate software that is offered through this agreement is an upgrade only.

Yes, you should keep your original Windows DVDs as well as a backup (or two) of the Windows 7 Ultimate Upgrade file. If your operating system ever becomes corrupt and it is necessary to reinstall Windows 7, you will need both the original Windows version DVD and the Windows 7 Ultimate (upgrade) file to complete this task.

Yes. If you do not activate the software within 30 days from installing, you will not be able to continue using it. If you purchased the DVD to install the software, you will need to activate it. Some software downloaded from WyoWare may require activation. Additional information about product activation can be found at Microsoft Product Activation (http://www.microsoft.com/en-us/piracy/mpa.aspx).

You have 30 days from software installation to activate a product before it will fail.

If installing from DVD, you must activate the application within 30 days of installing it.

Upon first starting up Windows, a message will appear stating: “This copy of Windows must be activated with Microsoft before you can log on. Do you want to activate Windows now?” If you select No, you will be logged back out of the computer. If you select Yes, the Activate Windows screen will appear, which will walk you through the activation process.

You must already have an Internet or network connection configured on your computer in order to activate online. In the Activate Windows screen, select Yes, let’s activate Windows over the Internet now, and click Next. Your computer will automatically connect to the Microsoft servers and activate the product.

In the Activate Windows screen, select Yes, I want to telephone a customer service representative to activate Windows, and click Next. You will be asked to input your location. After choosing a location, you will be provided with step-by-step instructions for activating the product over the phone. On the phone, you will be asked to read a series of numbers to an automated voice system. If the automated system fails to activate your product, you will be transferred to a live customer service representative to complete the activation process.

You may be able to reactivate your software but will need to contact Microsoft directly to do so. Additional information on product activation and contacting Microsoft can be found on the Microsoft Product Activation (www.microsoft.com/en-us/piracy/mpa.aspx) site.

Information on how to keep your Microsoft products up-to-date can be found at How to Install and Run Windows Automatic Updates (www.uwyo.edu/askit/displaydoc.asp?id=181).

Windows Installer is required to install some software packages. If your computer doesn’t have Windows Installer, use Windows Updates to get the latest installer, updates, and security patches from Microsoft. Vista users: go to Start – All Programs – Windows Update. When given the selection, choose to update optional components so that you are sure the Windows Installer is current. This should enable you to install Microsoft Office and other programs.

Support for personally owned home computers is provided by the Service Center, located in the ITC. The Service Center is open from 9am-4pm. IT may also be able to assist you with your basic installation or usage questions through the IT Help Desk at 766-4357, option 1.

Alternately, there are various online and other resources available to you that may assist with your questions. A few suggestions follow:

• Support@Kivuto.com for media purchased through Kivuto
• Microsoft Product Activation (http://www.microsoft.com/piracy/mpa.aspx)
• Microsoft Online Support (http://support.microsoft.com)

As outlined in the Terms and Conditions that you agreed to before attaining the software, upon graduation from UW, you will rightfully own the software and will not need to uninstall it.

If you do not graduate from UW, you must remove the software you attained through the UW Campus Agreement once you are no longer attending UW.

No. There are no restrictions to keeping and using the software after you graduate. As of January 2013, there is no longer a need to obtain a Graduate Transfer license.

You may load an Operating System from WyoWare if the computer has a “Proof of License” sticker indicating that a version of the Windows OS was loaded on the computer when it was purchased.  The Proof of License sticker should look similar to the below image:

Yes, under Microsoft’s policy for academic institutions MAC users are granted the right to install a Windows Operating System from WyoWare either on dual boot partition or in a virtual environment such as Parallels™.

No, under Microsoft’s policy for academic institutions, Unix/Linux based computers are not eligible to install a Windows OS purchased from WyoWare.  Users will need to purchase a full retail copy of Windows.