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Microsoft Office 365 Email Frequently Asked Questions

What is Office 365?

Office 365 for education offers free email and other software services to academic institutions. Initially, UW will offer only email in Office 365, but later we plan to offer additional services such as SharePoint personal sites, web applications and collaboration tools.

Why were UW users migrated to Office 365 email?

User email is being migrated to Office 365 for two primary reasons:

  1. To allow UW resources to be reallocated to other projects and
  2. To increase users' personal disk space allocation for email

What username and password do I use on Office 365?

You will use your UW credentials. Your username will be your UW email address – for example, username@uwyo.edu. This is a change. Currently, all that is needed is your username without the @uwyo.edu.

Is my data secure in Office 365?

Yes, very secure. You can read more about the privacy and security of Office 365 at https://products.office.com/en-us/business/office-365-trust-center-cloud-computing-security.

Will I be able to keep my account after I am no longer an employee or student at the University of Wyoming?

No, the account deletion process will not change. User accounts will be deleted when the user no longer has an affiliation with the University of Wyoming.

Where can I get support for accessing my Office 365 account?

The IT Help Desk can be reached at 307-766-HELP (4357) Option 1 or by emailing userhelp@uwyo.edu. The Help Desk staffing hours can be found at: www.uwyo.edu/infotech/services/helpdesk/.

Can I move all my email that is stored on my hard drive (my Personal Storage folders) into the Office 365 email in the cloud?

You may move some or all of your personal storage folders (.pst) and archive files to Office 365 email, depending on the total size of the folders. If you have a particularly large folder, it could take some time for Office 365 to sync the new folders and you may not be able to use your Outlook email during the synchronization. You can access your email using Office Web App while the folders are syncing.

How do I move folders from a local storage pst into my Office 365 email?

  1. Right-click on a folder, select Move Folder.
  2. Scroll all the way up to choose your mailbox (e.g. johndoe@uwyo.edu), and select it (do not select the Inbox). This will move the folder, its sub-folders, and all content of the folder to the Office 365 mailbox and it will keep the same folder name under the mailbox.
  3. Perform this action for each folder that you want to move to Office 365 email.

Can I read digitally signed emails in Outlook Web App?

All browsers can read digitally signed emails like the ones sent from Information Technology as long as the message is opened in a new window instead of the reading pane. Only Internet Explorer and Firefox are able to verify the digital signatures of signed emails by installing a browser plugin. There is a link to install the plugin at the top of all digitally signed messages.

Reviewed: 0615 By: MV

Additional help with the installation and configuration of
UW-supported software is available:
Faculty/Staff
Contact the IT Help Desk at 766-HELP (4357), option 1
Email UserHelp@uwyo.edu
(www.uwyo.edu/infotech/services/helpdesk/uc/)
Students
Email UserHelp@uwyo.edu
Contact the IT Help Desk at 766-HELP (4357), option 1
Come to the student computer lab in the lobby of the
Information Technology Center.

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