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Reset Your UW Exchange Unified Messaging PIN

If you are unable to log onto UW Exchange Unified Messaging with your existing PIN, use these instructions to reset your PIN. This applies to UW Exchange Unified Messaging customers who receive their voice mail in their existing email account.


  1. Log onto UW Outlook Web App (OWA) at

    you must use Internet Explorer (IE) from a Windows computer in order to reset your voice mail PIN. If you do not have access to IE on a Windows computer you can log into the Remote Student Lab system from and open IE.
  2. After logging into OWA, click on the Gear sign in the upper right hand corner of the screen and then click on Options
  3. On the left side, near the bottom, click on Other . A message should appear in the center of the screen saying, “We’re remodeling the Outlook Web App Option…” At the end of the message, click on “Go to the earlier version."
  4. On the left hand side of the screen, click on Phone.Voice mail should be selected by default. You will need to scroll down the page until you see "Reset PIN".Click on "Reset my voice mail PIN..."
  5. You will be asked to confirm that you want to reset the PIN. Click Yes and Exchange will randomly generate a new PIN.
  6. You will receive a confirmation email message containing the new PIN from Microsoft Exchange.


Reviewed: 0611 By: GG

Additional help with the installation and configuration of
UW-supported software is available:
Contact the IT Help Desk at 766-HELP (4357), option 1
Contact the IT Help Desk at 766-HELP (4357), option 1
Come to the student computer lab in the lobby of the
Information Technology Center.

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