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Classification Description|Employees Human Resources – Classification Compensation

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Classification Compensation
Mark Bercheni, Manager
Campus: 139 Wyoming Hall
Mail: Dept 3422
1000 E University Ave
Laramie, WY 82071-2000
Phone: 307.766.5606
Fax: 307.766.5607
Email: c-comp@uwyo.edu
Office Hours
Regular: 8:00am - 5:00pm
Summer: 7:30am - 4:30pm
Monday - Friday

This is a description of a staff position at the University of Wyoming not a job opening announcement. Look for current job openings at the following link: http://www.uwyo.edu/hr/hremployment/listjobs.html. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Assistant Director, Residence Life & Dining Services

Reports to: Designated Supervisor

UW Job Code: 3031

UW Job Family: 34

SOC Code: 11-9081

Pay Grade: 23

Date: July 01, 2008

Job Purpose:

Assists the Director with the operational, personnel, financial, and program functions for a designated unit; performs duties as directed; assure compliance with state, federal and University rules and regulations.

Minimum Qualifications

Education:

Bachelor's Degree in related field

Experience:

3 years work-related experience

Knowledge, Skills, and Abilities

Knowledge of:

  • Residence hall/housing project operations including personnel, financial and program functions.
  • University rules and regulations.
  • University accounting/budget system.
  • Cultural awareness.
  • Damage fee assessment and billing of delinquencies.
  • Project development, administration, and assessment.
  • Contract language, processes, and procedures, including contract development and dissolution.
  • Departmental computer technologies, including system requirements, functions, upgrades, additions, and new hardware and software developments.
  • Technical and legal writing, language, and procedures.
  • Faculty and/or staff hiring procedures.
  • Policy development and modification.
  • Community development and cultural outreach procedures and processes.
  • Recruitment and retention issues.
  • Student counseling techniques and issues.
  • Safety and emergency processes, procedures and guidelines.
  • Judicial hearings processes, procedures and guidelines.
  • Cost analysis techniques.
  • Customer service principles, techniques, systems, and standards.
  • Student assignment practices, processes, procedures and evaluation.
  • A range of student life issues and concerns.
  • Desktop publishing software and applications, including processes, procedures and techniques.
  • Advertising and marketing methods.
  • Webpage development and management.
  • Conflict resolution and crisis management techniques.
  • Data collection for reports, statistical and market analysis.

Skills and Abilities to:

  • Assess program needs/outcomes and develop new or enhance existing programs to meet division, department, and University goals and objectives.
  • Train others and provide project leadership.
  • Effectively resolve problems
  • Effectively communicate.
  • Effectively supervise staff and students.
  • Successfully prepare and administer budgets.
  • Manage time effectively.
  • Communicate in a diverse environment.
  • Supervise and train staff, including organizing, prioritizing, and scheduling work assignments.
  • Organize resources and establish priorities.
  • Use computers, preferably in a PC, Windows-based operating environment.
  • Examine and re-engineer operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
  • Make recommendations for facilities and space allocation issues.
  • Work effectively with a wide range of constituencies in a diverse community.
  • Develop, plan, and implement short- and long-range goals.
  • Communicate effectively, both orally and in writing.
  • Foster a cooperative work environment.
  • Use of personal computers and related software applications.
  • Develop and maintain recordkeeping systems and procedures.
  • Analyze and interpret financial data and prepare financial reports, statements and/or projections.
  • Work evenings, weekends, and serve 24-hour on-call on a rotational basis.

Characteristc Duties and Responsibilities

Essential Functions:

Assistant Director, Residence Life & Dining Services (Administration & Technology)
Assist the Director with the operational, personnel, financial, and program functions for the Administration and Technology unit of Residence Life and Dining Services.
Develop contract language for room and board contracts, in consultation with university legal counsel; ensure contracts meet legal standards and are consistent with department policies and operating procedures.
Provide first level approval/denial for release from contractual obligations; administer room and board contract appeals process; approve assessment changes for students based on changes in contract terms.
Develop and administer process to match roommates and space; perform annual review of assignable space to ensure effective use of facilities.
Administer departmental technology services; develop implementation plans for administrative system upgrades and/or additions; develop and negotiate contract terms with software vendors.
Develop and implement department communication plans and publications, including brochures, letters, mailings, web page, and phone and e-mail contact with potential students.
Develop marketing strategies for the department's programs and services; develop displays; participate in orientation sessions.
Develop and manage unit budget.
Develop systems of data collection and prepare reports relating to contract counts, occupancy, room change requests, and market analysis.
Assistant Director, Residence Life & Dining Services (Apartment Life)
Assist the Director with the operational, personnel, financial, and program functions for the University Apartments unit of Residence Life and Dining Services; coordinate work schedules.
Manage and coordinate housing contracts, including assessment of damage fees and delinquent billing; execute eviction proceedings when required.
Support, enforce and assist in developing/modifying policies and procedures related to designated unit; provide interpretation to students and/or family, including understanding the diversities among cultures and relaying information in an appropriate manner.
Provide and coordinate community development and cultural outreach programming; develop marketing strategies for recruitment and retention of tenants.
Provide and coordinate counseling to tenants; respond to emergency calls from residents; follow emergency procedures; determine if further follow-up is necessary; refer and communicate with appropriate University, community or state entities; coordinate and provide training on safety and emergency procedures and other functions of the unit, as required.
Serve as judicial hearing officer and maintain disciplinary files on all tenants; assist campus police with tenant disciplinary problems, as necessary.
Develop and manage unit budget.
Prepare associated reports for designated unit.

Supplemental Functions:

Serve as a member of the director's administrative team.
Represent the department at campus and professional events.
Serve on-call on a 24-hour rotational basis.

Working Conditions:

Housing/residence hall/office environment; regular exposure to noise; occasionally subject to fire hazards or temperature changes; some exposure to dangerous situations from domestic, suicidal, or other resident disturbances.
Occasional travel. 

Distinguishing Features:

Associate Director: The Associate Director level acts with full-delegated authority as Director. As the Unit Administrator directs the operational, financial, and personnel functions of the unit including fiscal planning and management and strategic planning, hiring, firing, grievances and conflict resolutions, employee evaluations. The majority of support staff report directly to this level. The Associate Director level is the senior level and direct successor to the Unit's Appointing Authority in their absence. 

Assistant Director: The Assistant Director assists the Unit Administrator with the operational, financial, and personnel functions of the unit or directs a specified entity within the unit.

In a Unit with both an Associate Director and Assistant Director level, the Associate Director level is the level with a much broader scope of responsibility and is called upon to "act as Director with full decision-making authority in their absence." In a Unit with only one level (either an Associate Director or an Assistant Director), whichever level is present may be called on to temporarily "act on behalf of Director in their absence, as directed."

Authorized by Classification/Compensation, Human Resources

Employees may be requested to perform job-related tasks other than those specifically presented in this description. Participating in the University's hazardous waste minimization program is part of the job of each employee who uses (or may come in contact with) hazardous materials. Fair Labor Standards Act (exempt/non-exempt) is designated by position. University of Wyoming actively supports Americans with Disabilities Act and will consider reasonable accommodations.

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