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Classification Description

Employees Human Resources – Classification Compensation

Classification Description

This is a description of a staff position at the University of Wyoming, not a job opening announcement. Current job openings can be found at the Prospective Employees page. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities required.

Assistant Director, Residence Life & Dining Services

Reports to: Designated Supervisor

UW Job Code: 3031

UW Job Family: 34

SOC Code: 11-9081

Pay Grade: 23

Date: July 01, 2008

Job Purpose:

Plan, direct, or coordinate the leasing of residential real estate properties; assure compliance with state, federal and University rules and regulations.  Directs the coordination and supervision for student contract processing pertaining to Residence Life and Dining contracts.

Minimum Qualifications


Bachelor's Degree in related field


4 years work-related experience

Knowledge, Skills, and Abilities

Knowledge of:

  • University rules      and regulations.
  • University      accounting/budget system.
  • Residence      hall/housing project operations including personnel, financial and program      functions.
  • Damage fee      assessment and billing of delinquencies.
  • Project      development, administration, and assessment.
  • Contract      language, processes, and procedures, including contract development and      dissolution.
  • Departmental      computer technologies, including system requirements, functions, upgrades,      additions, and new hardware and software developments.
  • Technical and      legal writing, language, and procedures.
  • Community      development and cultural outreach procedures and processes.
  • Recruitment and      retention issues.
  • Student      counseling techniques and issues.
  • Safety and      emergency processes, procedures and guidelines.
  • Cost analysis      techniques.
  • Customer service      principles, techniques, systems, and standards.
  • Student assignment      practices, processes, procedures and evaluation.
  • A range of      student life issues and concerns.
  • Desktop      publishing software and applications, including processes, procedures and      techniques.
  • Advertising and      marketing methods.
  • Webpage      development and management.
  • Conflict      resolution and crisis management techniques.
  • Data collection      for reports, statistical and market analysis.

Skills and Abilities to:

  • Assess program needs/outcomes and develop new or enhance existing programs to meet division, department, and University goals and objectives.
  • Train others and provide project leadership.
  • Effectively resolve problems
  • Effectively communicate.
  • Effectively supervise staff and students.
  • Successfully prepare and administer budgets.
  • Manage time effectively.
  • Communicate in a diverse environment.
  • Supervise and train staff, including organizing, prioritizing, and scheduling work assignments.
  • Organize resources and establish priorities.
  • Use computers, preferably in a PC, Windows-based operating environment.
  • Examine and re-engineer operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
  • Make recommendations for facilities and space allocation issues.
  • Work effectively with a wide range of constituencies in a diverse community.
  • Develop, plan, and implement short- and long-range goals.
  • Communicate effectively, both orally and in writing.
  • Foster a cooperative work environment.
  • Use of personal computers and related software applications.
  • Develop and maintain recordkeeping systems and procedures.
  • Analyze and interpret financial data and prepare financial reports, statements and/or projections.
  • Work evenings, weekends, and serve 24-hour on-call on a rotational basis.

Characteristic Duties and Responsibilities

Essential Functions:

  • Develop contract language for room and board contracts, in consultation with university legal counsel; ensure contracts meet legal standards and are consistent with department policies and operating procedures.
  • Provide first level approval/denial for release from contractual obligations; administer room and board contract appeals process; approve assessment changes for students based on changes in contract terms.
  • Administer process to match roommates and space; perform annual review of assignable space to ensure effective use of facilities.
  • Assist in the development of and implement appropriate communication plans and publications, including brochures, letters, mailings, web page, and phone and e-mail contact with potential students.
  • Develop systems of data collection and prepare reports relating to contract counts, occupancy, room change requests, and market analysis.
  • Manage and coordinate housing contracts, including assessment of damage fees and delinquent billing; execute eviction proceedings when required.
  • Support, enforce and assist in developing/modifying policies and procedures related to designated unit; provide interpretation to students and/or family, including understanding the diversities among cultures and relaying information in an appropriate manner.
  • Provide and coordinate marketing strategies for recruitment and retention of tenants.
  • Respond to emergency calls from residents; follow emergency procedures; determine if further follow-up is necessary; refer and communicate with appropriate University, community or state entities; coordinate and provide training on safety and emergency procedures and other functions of the unit, as required.
  • Serve as judicial hearing officer and maintain disciplinary files on all tenants; assist campus police with tenant disciplinary problems, as necessary.
  • Direct collection of monthly assessments, rental fees, and deposits and incurred operating expenses. Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
  • Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.
  • Manage and oversee operations, of residential properties.
  • Determine and certify the eligibility of prospective tenants, following government regulations.
  • Prepare detailed budgets and financial reports for properties.
  • Review forms and reports and confer with management and users about format, distribution, and purpose, and to identify problems and improvements. Interview personnel and conduct on-site observation to ascertain unit functions, work performed, and methods, equipment, and personnel used.
  • Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes.

Supplemental Functions:

Represent the department at campus and professional events.
Serve on-call on a 24-hour rotational basis.

Working Conditions:

Housing/residence hall/office environment; regular exposure to noise; occasionally subject to fire hazards or temperature changes; some exposure to dangerous situations from domestic, suicidal, or other resident disturbances.
Occasional travel. 

Distinguishing Features:

Associate Director: An Associate Director level position may act with full-delegated authority as Director as needed. As a Unit Administrator directs the operational, financial, and personnel functions of the unit including fiscal planning and management and strategic planning, hiring, firing, grievances and conflict resolutions, employee evaluations. The majority of support staff report directly to this level. The Associate Director level is the senior level and direct successor to the Unit's Appointing Authority in their absence. 

Assistant Director: The Assistant Director assists the Unit Administrator with the operational, financial, and personnel functions of a segment or directs a specified entity within the unit.

In a Unit with both an Associate Director and Assistant Director level, the Associate Director level is the level with a much broader scope of responsibility and is called upon to "act as Director with full decision-making authority in their absence." In a Unit with only one level (either an Associate Director or an Assistant Director), whichever level is present may be called on to temporarily "act on behalf of Director in their absence, as directed."

Authorized by Classification/Compensation, Human Resources

Employees may be requested to perform job-related tasks other than those specifically presented in this description. Participating in the University's hazardous waste minimization program is part of the job of each employee who uses (or may come in contact with) hazardous materials. Fair Labor Standards Act (exempt/non-exempt) is designated by position. University of Wyoming actively supports Americans with Disabilities Act and will consider reasonable accommodations.

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