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Classification Description|Employees Human Resources – Classification Compensation

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Classification Compensation
Mark Bercheni, Manager
Campus: 139 Wyoming Hall
Mail: Dept 3422
1000 E University Ave
Laramie, WY 82071-2000
Phone: 307.766.5606
Fax: 307.766.5607
Email: c-comp@uwyo.edu
Office Hours
Regular: 8:00am - 5:00pm
Summer: 7:30am - 4:30pm
Monday - Friday

This is a description of a staff position at the University of Wyoming not a job opening announcement. Look for current job openings at the following link: http://www.uwyo.edu/hr/hremployment/listjobs.html. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Assistant Manager, Athletic Ticket Office

Reports to: Designated Supervisor

UW Job Code: 3991

UW Job Family: 43

SOC Code: 43-1011

Pay Grade: 18

Date: July 01, 2008

Job Purpose:

Assist with managing the operational, financial and personnel functions of the Athletic Ticket Office.

Minimum Qualifications

Education:

Associate's Degree in related field

Experience:

2 years work-related experience

Knowledge, Skills, and Abilities

Knowledge of:

  • Ticket management operations.
  • Planning and scheduling techniques.
  • Ticketing software.
  • Data management techniques.
  • Ticket office workflow patterns and associated staffing requirements.
  • Customer service standards and procedures.
  • Automated events seating charts.
  • General accounting principles.
  • Cash management principles and/or procedures.
  • Event reconciliation and management reporting.
  • Consignment ticket sales and procedures.
  • Budget preparation and fiscal management.

Skills and Abilities to:

  • Effectively communicate, both orally and in writing.
  • Effectively resolve customer complaints and issues.
  • Monitor the budget.
  • Manage time and meet multiple restrictive program or event deadlines.
  • Make administrative/procedural decisions and judgments.
  • Supervise and train staff, including organizing, prioritizing, and scheduling work assignments.
  • Investigate and analyze information and draw conclusions.
  • Prepare routine administrative paperwork.
  • Use personal computers and related software applications.
  • Operate a computerized ticketing system.
  • Analyze and solve problems.
  • Travel from location to location.

Characteristc Duties and Responsibilities

Essential Functions:

Assist with managing and participate in the daily operational functions of the Athletic Ticket Office, as directed.

Supervise support staff; trains, schedule assignments, provide customer service problem resolutions.

Coordinate ticket sale functions for Olympic sporting events and non-athletic events like concerts, tournaments, etc.; provide staffing and scheduling of support services staff, event reconciliation, and management reporting.

Coordinate consignment ticket sales functions including away events.

Assist Manager by supervising customer services functions and assist in resolving problems; report issues of concern to supervisor.

Assist in administering all ticket policies, procedures, and practices; confer with Manager on appropriate interpretation of same.

Assist in developing annual budget and monitoring expenditures.

Supplemental Functions:

Assist with special projects, as directed.

May travel occasionally as related to events, conferences, or meetings.

Working Conditions:

No major sources of discomfort; standard office environment at arena auditorium. Regular exposure to video terminal display. Occasional travel may be required with occasional exposure to weather or traveling hazards.

Authorized by Classification/Compensation, Human Resources

Employees may be requested to perform job-related tasks other than those specifically presented in this description. Participating in the University's hazardous waste minimization program is part of the job of each employee who uses (or may come in contact with) hazardous materials. Fair Labor Standards Act (exempt/non-exempt) is designated by position. University of Wyoming actively supports Americans with Disabilities Act and will consider reasonable accommodations.

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