This is a description of a staff position at the University of Wyoming, not a job opening announcement. Current job openings can be found at the Prospective Employees page. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities required.
Reports to: Designated Supervisor
UW Job Code: 5269
UW Job Family: 51
SOC Code: 49-2011
Pay Grade: 23
Date: September 01, 2004
Under very limited supervision, provide basic, routine, advanced and expert licensed computer system and computer peripheral repairs, troubleshoot problems, perform repairs and maintenance services, install/upgrade hardware and software computer applications and computer peripheral equipment, and/or purchase supplies, parts, and equipment and maintain inventory.
Vocational School, On-the-Job Experience, or Associate's Degree
Perform expert-level licensed computer hardware, software, system, server(s), and peripheral equipment repairs, maintenance, installation and upgrades, and/or purchase supplies, parts, and equipment following department and University protocols.
Troubleshoot, diagnose and resolve computer application, system or peripheral problems.
Provide system and software configuration.
Communicate with users to discuss computer application(s), system or network problems, and provide possible remedies which may include recommendation of purchase of hardware, software, and/or system equipment.
Provide repair or replacement cost estimates; maintain assigned budget, and monitor expenditures.
Maintain assigned inventory; order supplies as needed following department and university protocol for purchases.
Collaborate with other users or staff from Information Technology.
Provide liaison work with university departments, as directed.
Train, supervise, schedule, and prioritize work for assigned support staff; recommend hiring or discipline.
Follow and maintain safety regulations and procedures, and teach safe work methods and procedures to support staff.
Work with vendors on warranty issues and exchanges.
Produce purchasing and progress reports.
Stay current meeting licensing criteria and with new computer-related technology.
May be required to work extended hours on emergency repairs.
May work on computers and related equipment in large or small computer labs.
Attend meetings, as directed.
Computer repair/ office environment. Regular exposure to fumes, heat, moving mechanical parts, electrical hazards, and confined work areas.
Authorized by Classification/Compensation, Human Resources
Employees may be requested to perform job-related tasks other than those specifically presented in this description. Participating in the University's hazardous waste minimization program is part of the job of each employee who uses (or may come in contact with) hazardous materials. Fair Labor Standards Act (exempt/non-exempt) is designated by position. University of Wyoming actively supports Americans with Disabilities Act and will consider reasonable accommodations.