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Classification Description|Employees Human Resources - Classification Compensation

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Classification Compensation
Mark Bercheni, Manager
Campus: 139 Wyoming Hall
Mail: Dept 3422
1000 E University Ave
Laramie, WY 82071-2000
Phone: 307.766.5606
Fax: 307.766.5607
Email: c-comp@uwyo.edu
Office Hours
Regular: 8:00am - 5:00pm
Summer: 7:30am - 4:30pm
Monday - Friday

This is a description of a staff position at the University of Wyoming not a job opening announcement. Look for current job openings at the following link: http://www.uwyo.edu/hr/hremployment/listjobs.html. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Computer Maintenance Technician, Senior

Reports to: Designated Supervisor

UW Job Code: 5269

UW Job Family: 51

SOC Code: 49-2011

Pay Grade: 23

Date: September 01, 2004

Job Purpose:

Under very limited supervision, provide basic, routine, advanced and expert licensed computer system and computer peripheral repairs, troubleshoot problems, perform repairs and maintenance services, install/upgrade hardware and software computer applications and computer peripheral equipment, and/or purchase supplies, parts, and equipment and maintain inventory.

Minimum Qualifications

Education:

Vocational School, On-the-Job Experience, or Associate's Degree

Experience:

2 years work-related experience

Required Licensure, Certification, Registration, or Other Requirements:

  • A+ certification and recertification as required.
  • Dell Premier Access Technician certification and recertification as required.
  • HP Compaq Technician certification and recertification as required.

Knowledge, Skills, and Abilities

Knowledge of:

  • Various computer hardware and software applications.
  • Various computer operating systems.
  • Various network systems and computer peripheral equipment.
  • Virus protection systems, methods and procedures.
  • Diagnostic utility programs.
  • Applicable rules and regulations of the computer, electronic repair trade.
  • Supervisory methods and techniques.
  • Applicable University policies and procedures.
  • Communication methods.
  • Customer service techniques and methods.
  • Time management and work prioritization techniques and practices.
  • Cost estimating procedures.
  • Applicable safety rules and regulations.
  • Purchasing methods and procedures.
  • Quality control methods and theories.

Skills and Abilities to:

  • Perform expert-level computer software, hardware and peripheral installation, diagnosis, repair, testing, analysis, and problem resolution.
  • Troubleshoot, diagnose and resolve computer and/or network related problems including configurations.
  • Train and supervise support staff.
  • Manage time constraints and prioritize work assignments.
  • Purchase supplies and equipment following department and University protocol.
  • Research costs and provide cost estimates.
  • Purchase supplies and monitor budget expenditures.
  • Communicate effectively.
  • Work as a team member and foster a cooperative work environment.

Characteristc Duties and Responsibilities

Essential Functions:

Perform expert-level licensed computer hardware, software, system, server(s), and peripheral equipment repairs, maintenance, installation and upgrades, and/or purchase supplies, parts, and equipment following department and University protocols.

Troubleshoot, diagnose and resolve computer application, system or peripheral problems.

Provide system and software configuration.

Communicate with users to discuss computer application(s), system or network problems, and provide possible remedies which may include recommendation of purchase of hardware, software, and/or system equipment.

Provide repair or replacement cost estimates; maintain assigned budget, and monitor expenditures.

Maintain assigned inventory; order supplies as needed following department and university protocol for purchases.

Collaborate with other users or staff from Information Technology.

Provide liaison work with university departments, as directed.

Train, supervise, schedule, and prioritize work for assigned support staff; recommend hiring or discipline.

Follow and maintain safety regulations and procedures, and teach safe work methods and procedures to support staff.

Work with vendors on warranty issues and exchanges.

Produce purchasing and progress reports.

Stay current meeting licensing criteria and with new computer-related technology.

Supplemental Functions:

May be required to work extended hours on emergency repairs.

May work on computers and related equipment in large or small computer labs.

Attend meetings, as directed.

Working Conditions:

Computer repair/ office environment. Regular exposure to fumes, heat, moving mechanical parts, electrical hazards, and confined work areas.

 

Authorized by Classification/Compensation, Human Resources

Employees may be requested to perform job-related tasks other than those specifically presented in this description. Participating in the University's hazardous waste minimization program is part of the job of each employee who uses (or may come in contact with) hazardous materials. Fair Labor Standards Act (exempt/non-exempt) is designated by position. University of Wyoming actively supports Americans with Disabilities Act and will consider reasonable accommodations.

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