This is a description of a staff position at the University of Wyoming, not a job opening announcement. Current job openings can be found at the Prospective Employees page. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities required.
Reports to: Designated Supervisor
UW Job Code: 3840
UW Job Family: 38
SOC Code: 15-10741
Pay Grade: 22
Date: July 01, 2008
Provides basic and routine computer support for unit operations including troubleshooting systematic departmental network, or server problems, software, hardware, peripherals and bringing system back online; designs a variety of queries and reports, coordinates, schedules and monitors data input and processing runs on Administrative or Academic systems; acts as liaison between units and Information Technology; provides programming to correct and modify user's software programs. Provides information about appropriate computer and software usage and services.
May establish and troubleshoot basic LAN systems.
Provide hardware/software modifications, developments or updates to designated system; provide basic network system modifications or updates to enhance network operations.
Provide programming to correct and modify user's software programs.
Respond to system failures to bring system back to functioning levels of operation.
Troubleshoot basic and routine computer, network, or server problems; act as liaison between units and Information Technology.
Provide computer training; write or maintain user documentation/manuals for basic and routine software applications.
Prepare and schedule computer runs to process and backup files; organize data input for processing and prepare and maintain input logs; provide analytical/statistical services.
May review output for completeness and accuracy; create and distribute reports/data runs.
Prepare a variety of basic and routine reports and queries using a variety of software and systems. Assist users to obtain required data and reports.
Assist with designated computer security systems/password/file protection protocol; work with Unit/Information Technology regarding security problems, as directed.
Assess computing needs and provide information to aid in identifying potential use of available computing resources.
Set up operational procedures for users.
Serve as technical resource to unit; provide basic and routine technical assistance and advice to unit, faculty, staff, and students with computer or data communications related hardware, software, and peripheral questions by phone or in person.
Maintain inventory of computer related materials/supplies.
Assist with departmental procedures and interpretation of policy.
Keep abreast of new or enhanced technologies; may recommend software/hardware purchases.
Evaluate and assess departmental needs; recommend or develop improvements to system.
No major sources of discomfort, standard office environment. Regular exposure to video terminal display.
Authorized by Classification/Compensation, Human Resources
Employees may be requested to perform job-related tasks other than those specifically presented in this description. Participating in the University's hazardous waste minimization program is part of the job of each employee who uses (or may come in contact with) hazardous materials. Fair Labor Standards Act (exempt/non-exempt) is designated by position. University of Wyoming actively supports Americans with Disabilities Act and will consider reasonable accommodations.