This is a description of a staff position at the University of Wyoming, not a job opening announcement. Current job openings can be found at the Prospective Employees page. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities required.
Reports to: Designated Supervisor
UW Job Code: 3975
UW Job Family: 38
SOC Code: 15-1041
Pay Grade: 20
Date: July 01, 2008
Under general supervision, provides basic computer and software information and assistance to designated units.
As directed, assist with basic inquiries regarding computer software, hardware, peripherals, services and use by phone and in person.
Install, setup, and configure software, hardware, and peripheral equipment.
Assist students, faculty and staff with preparing, running, debugging, maintaining, and perform basic troubleshooting of routine programs; assists with basic data communications problems.
Assist users in utilization of specific resources on different computing platforms.
Troubleshoot basic computer operations and network connectivity problems.
Prepare basic user documentation, maintain appropriate records, and assist in identification, evaluation and recommendation of hardware and software standards or purchases.
Prepare a variety of routine reports and queries. Assist users to obtain required data and reports.
Assist with training and equipment demonstrations; may assist in establishing or modifying basic programs.
Write and edit articles for the department newsletter as assigned.
Standard office environment; regular exposure to video terminal displays.
Authorized by Classification/Compensation, Human Resources
Employees may be requested to perform job-related tasks other than those specifically presented in this description. Participating in the University's hazardous waste minimization program is part of the job of each employee who uses (or may come in contact with) hazardous materials. Fair Labor Standards Act (exempt/non-exempt) is designated by position. University of Wyoming actively supports Americans with Disabilities Act and will consider reasonable accommodations.