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Classification Description|Employees Human Resources - Classification Compensation

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Classification Compensation
Campus: 139 Wyoming Hall
Mail: Dept 3422
1000 E University Ave
Laramie, WY 82071-2000
Phone: 307.766.2377
Fax: 307.766.5607
Office Hours
Regular: 8:00am - 5:00pm
Summer: 7:30am - 4:30pm
Monday - Friday

Classification Description

This is a description of a staff position at the University of Wyoming, not a job opening announcement. Current job openings can be found at the Prospective Employees page. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities required.

Computer Support Specialist

Reports to: Designated Supervisor

UW Job Code: 3975

UW Job Family: 38

SOC Code: 15-1041

Pay Grade: 20

Date: July 01, 2008

Job Purpose:

Under general supervision, provides basic computer and software information and assistance to designated units.

Minimum Qualifications


Vocational School, On-the-Job Experience, or Associate's Degree


1 year work-related experience

Required Licensure, Certification, Registration, or Other Requirements:


Knowledge, Skills, and Abilities

Knowledge of:

  • Basic principles, methods, and techniques of computer systems and operations of the specific applications in use (or planned) for the department.
  • Operation of popular software packages, utility programs, and service aids.
  • Basic computer and/or telecom hardware configurations and capabilities.
  • A wide variety of basic computer software, hardware and peripherals.

Skills and Abilities to:

  • Troubleshoot basic computer operations, common software problems and departmental network connectivity problems.
  • Communicate basic technical information clearly and concisely both written and orally.
  • Establish effective working relationships with users, operators, programmers, vendors, and supervisors.
  • Install, maintain, and configure software, hardware and peripherals.
  • Read and comprehend technical information relating to proprietary software, hardware, peripherals, and computer or telecommunications hardware.
  • Design basic spreadsheet and database applications.
  • Design queries and reports.
  • Move 50 pounds.

Characteristc Duties and Responsibilities

Essential Functions:

As directed, assist with basic inquiries regarding computer software, hardware, peripherals, services and use by phone and in person.

Install, setup, and configure software, hardware, and peripheral equipment.

Assist students, faculty and staff with preparing, running, debugging, maintaining, and perform basic troubleshooting of routine programs; assists with basic data communications problems.

Assist users in utilization of specific resources on different computing platforms.

Troubleshoot basic computer operations and network connectivity problems.

Prepare basic user documentation, maintain appropriate records, and assist in identification, evaluation and recommendation of hardware and software standards or purchases.

Prepare a variety of routine reports and queries. Assist users to obtain required data and reports.

Supplemental Functions:

Assist with training and equipment demonstrations; may assist in establishing or modifying basic programs.

Write and edit articles for the department newsletter as assigned.

Working Conditions:

Standard office environment; regular exposure to video terminal displays.

Authorized by Classification/Compensation, Human Resources

Employees may be requested to perform job-related tasks other than those specifically presented in this description. Participating in the University's hazardous waste minimization program is part of the job of each employee who uses (or may come in contact with) hazardous materials. Fair Labor Standards Act (exempt/non-exempt) is designated by position. University of Wyoming actively supports Americans with Disabilities Act and will consider reasonable accommodations.

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