Campus: 139 Wyoming Hall
Mail: Dept 3422
1000 E University Ave
Laramie, WY 82071-2000
Regular: 8:00am - 5:00pm
Summer: 7:30am - 4:30pm
Monday - Friday
This is a description of a staff position at the University of Wyoming, not a job opening announcement. Current job openings can be found at the Prospective Employees page. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities required.
Reports to: Designated Supervisor
UW Job Code: 5230
UW Job Family: 51
SOC Code: 27-4011
Pay Grade: 22
Date: March 01, 2008
Under limited supervision, provides technical advice and service to faculty, staff and students requiring a high degree of advanced skill and expertise in the operation and support of audio/video systems; media control systems and instructional technology; oversee maintenance and operation of audiovisual equipment used in classrooms, conference rooms, and training rooms including sound, video, projection and related equipment such as SP Controls, Extron, AMX or Crestron Control equipped presentation spaces, Video Teleconferencing Systems (VTC) and Closed Circuit Televisions Systems (CCTV); provide technology support and training on a variety of technology needs including hand held devices, wireless technologies, fixed and mobile computing equipment.
This position has dual reporting to Information Technology's Classroom Technology Support, Instructional Technology Manager and the College of Health Sciences Dean's office.
Provide assistance to faculty, staff, students, and presenters for use of technology in high-tech/smart classrooms, including rapid response to trouble or repair calls, logging and closing of trouble/repair tickets, assist in the response to special requests and customer training.
Operate and/or troubleshoot a variety of equipment including computers, data projectors, control systems, network devices, various hand tools, audio boards, and audio/video patch panels/routing systems.
Ensure equipment is maintained in good working order; conduct regular inventory checks and make recommendations on the upgrade and/or purchase of new equipment.
Expedite major and minor repairs to all types of audio visual equipment, including ordering of replacement parts for equipment repairs or sending out for warranty or contracted repair/replacement.
Maintains production support for systems and equipment by seeing that systems and equipment are proactively tested and functional prior to being utilized.
Train student workers, faculty, and staff on how to set up, operate and troubleshoot audiovisual equipment in classroom environments; demonstrates proper use of environments for faculty and other presenters.
Train faculty, students, and staff on set up and effective use of instructional technology and contribute to writing and updating of policy, procedures, and training manuals.
Prepare and maintain documentation of classroom and presentation systems; develops and maintains documentation on the use of classroom technology and equipment for instructors.
Prepare and maintain a variety of records and reports related to activities; document projects utilizing databases, spreadsheets and word processor applications.
Confers with and advises administrators, faculty, staff and students and other personnel concerning classroom technology information requests, services and needs.
Works with managers, administrators, faculty, staff and students on upgrades and enhancements or new products, as well as resolve customer complaints and concerns.
Prepare technical repair manuals and technical reports on progress of projects, as directed.
Instruct others on troubleshooting, repairing, installation, and operation of equipment.
Recommend equipment and supply purchases, as needed.
Indoor environments such as offices, labs, art studios/museums, auditoriums/field house, and classrooms; regularly exposed to electrical and mechanical hazards; and occasionally subject to work in tight or confined areas.
Authorized by Classification/Compensation, Human Resources
Employees may be requested to perform job-related tasks other than those specifically presented in this description. Participating in the University's hazardous waste minimization program is part of the job of each employee who uses (or may come in contact with) hazardous materials. Fair Labor Standards Act (exempt/non-exempt) is designated by position. University of Wyoming actively supports Americans with Disabilities Act and will consider reasonable accommodations.