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Classification Compensation

Campus: 139 Wyoming Hall

Mail: Dept 3422

1000 E University Ave

Laramie, WY 82071-2000

Phone: 307.766.2377

Fax: 307.766.5607


Office Hours

Regular: 8:00am - 5:00pm

Summer: 7:30am - 4:30pm

Monday - Friday

Human Resources Contact List

Classification Description

Employees Human Resources - Classification Compensation

Classification Description

This is a description of a staff position at the University of Wyoming, not a job opening announcement. Current job openings can be found at the Prospective Employees page. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities required.

Manager, Area Technology and Communications

Reports to: Designated Supervisor

UW Job Code: 3002

UW Job Family: 38

SOC Code: 11-3021

Pay Grade: 23

Date: July 01, 2004

Job Purpose:

Manage the operational functions of communications and technology for assigned area or department; determine and implement software and hardware needs and solutions for area and area partners; act as liaison with users, customers, and IT providing senior-level computer technical expertise.

Minimum Qualifications


Bachelor's Degree


2 years work-related experience

Required Licensure, Certification, Registration, or Other Requirements:


Knowledge, Skills, and Abilities

Knowledge of:

  • Computer equipment and large/complex network or data.
  • Associated University, federal and state regulations, policies and related laws, computer protocols and security policies.
  • Computer, video, and electronic technology.
  • Operational functions of a large division of a university department.
  • Management and coordination principles of computer facility operations.
  • Software and hardware assessment, costing, and installation/implementation.
  • Computer troubleshooting processes and procedures.
  • Network and computer system assessment and maintenance.
  • Cost estimation and bid preparation.
  • Public relations principles and procedures.
  • Knowledge of a wide range of computer systems software, applications, hardware, and communications.
  • Computer operations development.
  • Planning and scheduling techniques.
  • Publications operation including financial planning and budget management to include cost effectiveness in publication projects.
  • Printing and/or reproduction processes and techniques

Skills and Abilities to:

  • Plan, develop, organize and prioritize various and conflicting tasks
  • Work under pressure of deadlines and to work different work schedules for shutdown recovery, set up or maintenance.
  • Meet restrictive deadlines.
  • Safely and efficiently set up, operate, modify or maintain computer equipment and large/complex network or data.
  • Keep accurate and detailed records and perform associated data analysis.
  • Communicate effectively, both orally and in writing, as well as in a public setting.
  • Perform complex tasks and to prioritize multiple projects with skills in organizing resources and establishing priorities.
  • Travel from location to location.
  • Manage the operational functions of a large division of a university department.
  • Modify, operate, and maintain computer facility operations.
  • Supervise and train staff, including organizing, prioritizing, and scheduling work assignments.
  • Troubleshoot computer problems, respond to system failures, and directly administer changes to system components.
  • Examine and reengineer operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
  • Interpersonal and community relations skills and the ability to communicate and work effectively within a diverse community.
  • Communicate effectively, both orally and in writing.
  • Develop cost estimates and prepare bids.
  • Maintain currency in new and enhanced technology advances in area of specialty.

Characteristc Duties and Responsibilities

Essential Functions:

Manage operational functions and prepare operational plans for communications and technology.  
Manage/coordinate the modification, operation, and maintenance of designated computer facility operations; research, evaluate and recommend software and hardware purchases. 
Recommend hiring, train, supervise, schedule work assignments, evaluate work performance and assist appointing authority with disciplinary procedures for designated support staff. 
Troubleshoot computer problems and provide senior-level computer technical expertise for all area computers; respond to system failures; act as resource person; direct installation, modification, and testing of new systems software and hardware to insure operational status of computer networks; coordinate maintenance of networks and computer systems. 
Set up and maintain local area network for assigned area, ensuring compatibility with university systems. 
Work on cost estimates and preparation of bids for projects or systems upgrades; ensure timely delivery within estimated budgets for cost effectiveness. 
Assist with development or revision of procedures and interpretation of policy; develop and provide training materials and present training; provide procedures to maintain integrity, access, and protection of networks, system hardware and associated software including backups and updates; oversee and update procedure manuals/documents. 
Provide liaison, public relations, and coordination of information for on-campus and outreach areas requiring information services within designated area of discretionary authority. 
Stay current with new or enhanced technology advances in communications, electronic publications and computer technology, including hardware and software. 
Direct activities of publications being placed electronically on the World Wide Web.

Supplemental Functions:

May coordinate/develop computer operations for area instructional lab including hardware setup and addressing software compatibility issues. 
May coordinate publication planning process including extensive meetings with authors, editors, graphic artists, or other publication personnel; track publications through completion, ensuring compliance with university and government printing and copyright regulations and policy. 
May require being on call 24 hours per day. 
May travel occasionally to conferences, workshops, or outreach areas for professional development. 
May perform special projects.

Working Conditions:

Standard office/machine-room environment; no major sources of discomfort. Regular exposure to video terminal display. Occasional exposure to mechanical or electrical hazards.

Authorized by Classification/Compensation, Human Resources

Employees may be requested to perform job-related tasks other than those specifically presented in this description. Participating in the University's hazardous waste minimization program is part of the job of each employee who uses (or may come in contact with) hazardous materials. Fair Labor Standards Act (exempt/non-exempt) is designated by position. University of Wyoming actively supports Americans with Disabilities Act and will consider reasonable accommodations.

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