Employees Human Resources - Classification Compensation
This is a description of a staff position at the University of Wyoming, not a job opening announcement. Current job openings can be found at the Prospective Employees page.
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities required.
Manager, Data Centers
Reports to: Designated Supervisor
UW Job Code: 3756
UW Job Family: 38
SOC Code: 10-3021
Pay Grade: 26
Date: June 19, 2008
Manages the daily operation functions of the University Data Center and the Wyoming Technology Business Center Data Center; supervises and directs all Data Center staff; monitors staff performance; interprets and applies University, state and federal regulations, policies and procedures; compiles and analyzes data; develops, designs and implements "Best-in-Class" Data Center processes; communicates, trains and reviews processes with all Data Centers' staff; prepares reports; develops short- and long-range plans for metrics and review, upcoming initiatives and scheduled outages; develops and conducts annual inspections, maintains/updates processes; maintains accurate records; provides strategic leadership for the Data Centers which includes working with other Information Technology Senior Leadership; and develops plans for future Data Center initiatives.
Education: Bachelor's Degree
Experience: 4 years work-related experience
Required Licensure, Certification, Registration, or Other Requirements: Valid driver's license.
Knowledge, Skills, and Abilities
- Applicable University Regulations, state, and federal regulations.
- Applicable computer software/hardware/specialized equipment used in Data Centers.
- Industry best practices for Data Center operations.
- Data Center processes including, but not limited to change management, daily operations,
- emergency and outage management processes.
- Policy development and revision.
- Short- and long-term goal setting and achievement strategies.
- University and human resources policies, practices, processes and procedures.
- Staff training, development and performance management.
- Customer training, development and evaluation.
- Building automation systems and best practices pertaining to Data Center monitoring and
- Business continuity and disaster recovery best practices.
- Data Center troubleshooting processes and procedures.
- General information technology principles including networking and servers.
- Project management principles and tools.
- Best practices for Data Center layout to facilitate HVAC and efficient operations.
- Information Technology and business issues at the management level.
- Data Center electrical, mechanical and HVAC systems.
Skills and Abilities to:
- Manage, operate, maintain and improve Data Center operations.
- Effectively operate data center building automation systems and other Data Center equipment.
- Troubleshoot data center problems and involve appropriate IT, Physical Plant Personnel and vendor personnel.
- Develop, design and implement "Best-in-Class" Data Center Processes including, but not limited to, change management, daily operations, outage and emergency processes.
- Provide training and review the processes with all personnel associated with the Data Center.
- Assess adherence to processes and implement a plan to increase adherence.
- Resolve conflict and build and maintain relationships with clients, vendors and University of Wyoming personnel.
- Work effectively on a self-directed basis.
- Lead advanced Data Center technical projects.
- Support and interact with multiple teams with diverse needs.
- Develop cost estimates and prepare bids.
- Plan, develop, organize and prioritize various tasks with conflicting priorities.
- Work under pressure of deadlines and work different work schedules as appropriate due to shutdown recovery, setup or maintenance.
- Be available on-call and respond to emergency/urgent needs as appropriate.
- Keep accurate and detailed records and perform associated data analysis.
- Develop appropriate metrics and communicate them in a meaningful manner.
- Communicate effectively, both orally and in writing in a public or one on one setting.
- Facilitate effective meetings
- Identify and understand complex technical and business requirements.
- Facilitate initiatives with business partners.
- Identify single points of failure and develop/implement a plan to mitigate the risks.
Characteristic Duties and Responsibilities
Manages all aspects of the daily operations including supervising staff and evaluating performance of the University's Data Center and the Wyoming Technology Business Center Data Center operations including, but not limited to organization, management, training, providing expert-level troubleshooting and being on-call 24/7 for breakdowns and problem issues such as a break/fix issues outside the normal business hours, reviews and inspections, supervision, reporting, evaluating and strategic planning.
Supervises and directs all Data Centers' staff and monitors performance of their assigned duties.
Develops and analyzes data, prepares reports; develops and maintains "Best-in-Class" Data Center processes including, but not limited to change management, daily operations, outage and emergency processes; regularly communicates, trains and reviews the processes with all personnel associated with the Data Centers; assesses adherence to processes and implements a plan to increase adherence.
Communicates with Information Technology partners, Data Centers' clients and management, as appropriate, regarding Data Center Metrics, upcoming initiatives and any scheduled downtime.
Develops and administers a comprehensive annual inspection, maintenance and updates process(es); logs all inspections, maintenance and update activities.
Works with appropriate Senior Leadership to provide strategic leadership and plans for the Data Centers.
Interprets applicable University, state and federal regulations, policies, and procedures.
Establishes and maintains customer/client relationships.
May prepare presentations, as requested.
Assists supervisor or other staff, as assigned
Standard office environment; occasionally exposed to chemical, mechanical, and/or electrical hazards and temperature changes.
Authorized by Classification/Compensation, Human Resources
Employees may be requested to perform job-related tasks other than those specifically presented in this description. Participating in the University's hazardous waste minimization program is part of the job of each employee who uses (or may come in contact with) hazardous materials. Fair Labor Standards Act (exempt/non-exempt) is designated by position. University of Wyoming actively supports Americans with Disabilities Act and will consider reasonable accommodations.