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Classification Compensation

Campus: 139 Wyoming Hall

Mail: Dept 3422

1000 E University Ave

Laramie, WY 82071-2000

Phone: 307.766.2377

Fax: 307.766.5607


Office Hours

Regular: 8:00am - 5:00pm

Summer: 7:30am - 4:30pm

Monday - Friday

Human Resources Contact List

Classification Description

Employees Human Resources - Classification Compensation

Classification Description

This is a description of a staff position at the University of Wyoming, not a job opening announcement. Current job openings can be found at the Prospective Employees page. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities required.

Manager, Outreach Credit Programs

Reports to: Designated Supervisor

UW Job Code: 3086

UW Job Family: 34

SOC Code: 11-1021

Pay Grade: 23

Date: June 01, 2007

Job Purpose:

Manages and directs the operational, financial, and personnel functions for Outreach Credit Programs to include planning, coordinating and directing the activities of the support staff. Provides leadership and project management for the Associate Dean Division Head and the Dean of the Outreach School.

Minimum Qualifications


Bachelor's Degree


2 years work-related experience

Required Licensure, Certification, Registration, or Other Requirements:


Knowledge, Skills, and Abilities

Knowledge of:

  • Academic course development methods and techniques.
  • Applicable university, state and federal regulations, policies and procedures.
  • Budgeting, cost estimating, fiscal management and cost control principles and procedures.
  • Cash management and accounting principles and procedures.
  • Business management and analysis techniques, concepts, and methods.
  • Organizational operational structure, workflow, and operating procedures.
  • Assessment techniques and methods.
  • Marketing strategies and processes.
  • Contract development for course services.
  • Academic and Support Services Plan.
  • Outreach Credit Programs and the Outreach School vision.
  • Leadership methods and techniques.
  • Supervisory methods, concepts, and procedures.
  • Staff hiring procedures.
  • Management principles and practices.
  • Problem resolution and facilitation methods and techniques.
  • Employee development and performance management processes and procedures.
  • Project and time management principles, practices, techniques, and tools.
  • Personal computer applications applicable to area.
  • Customer service standards and procedures including developing positive partner relationships with community colleges or other vendors.

Skills and Abilities to:

  • Communicate effectively, both orally and in writing.
  • Develop strong interpersonal relationships with diverse population.
  • Participate as a member of the leadership management team for Outreach Credit Programs.
  • Use independent judgment to make effective decisions impacting project work, prioritization, coordination, management and supervision of support staff activities.
  • Work with staff in statewide locations.
  • Understand the requirements for distance learning students and instructors.
  • Use discretionary authority to provide leadership making decisions that impact program and course development and relate to student issues.
  • Maintain confidentiality.
  • Interview, hire, train, motivate, and supervise support staff, including employee development and performance management.
  • Develop, interpret, or modify operational polices and procedures.
  • Understand and comply with applicable federal, state and University rules and regulations.
  • Negotiate and prepare contracts for course program delivery.
  • Determine methods of delivery for distance course programs.
  • Determine costs and revenues associated with new course or program development.
  • Manage projects to meet multiple and conflicting timelines/deadlines.
  • Develop, plan, and implement short- and long-range goals and objectives.
  • Participate in strategic planning for Outreach Credit Programs and the Outreach School.
  • Support the vision of Outreach Credit Programs.
  • Consult with various levels of the campus community in support and development of new programs and courses.
  • Maintain thorough and accurate records.
  • Perform assessments and evaluate and understand impact of statistics.
  • Prepare reports and use applicable computer software and programs.
  • Work as a team member and foster a cooperative work environment.

Characteristc Duties and Responsibilities

Essential Functions:

Serve as the Division Head in his/her absence, and act on behalf of the Associate Dean, as directed, including participating in University committees and meetings voicing both the Dean's and Associate Dean's opinions and vision for the Outreach School.

Provide leadership, manage and coordinate support functions for the delivery of Outreach Credit Programs to include registration, course approval, class delivery, enrollment management, course evaluation, audio bridge operation, compressed video scheduling, accounts receivables and accounts payable.

Initiate and implement policies and procedures to facilitate the Outreach Credit Programs' operations and ensure that academic policies of the University are met.

Interpret federal, state, and University rules, regulations and operational policies and procedures; serve as one of two employees designated to authorize student withdrawals for Outreach Credit Program students on behalf of the Dean of Students and provide exceptions to policy using discretionary authority.

Interview, hire, train, supervise, motivate, and determine personnel actions for the Outreach Credit Programs' support staff.

Provide semester course production including meeting with Division Head, Online and Mediated Instruction Coordinators, Academic Departments, Program Directors, and Faculty in securing and scheduling course offerings, determining course delivery methods, dates and times.

Responsible for teaching contracts and the course approval process.

Establish short- and long-range operational goals and objectives; establish work schedules to meet various demanding deadlines for academic programs.

Assist with special projects such as the reorganization of staff assignments, business process changes, and program development including creating partnerships and developing excellent customer service relations and marketing to support new programs.

Assist and coordinate the preparation of course program reports including enrollments, expenditures, and tuition revenues.

Oversee the financial functions and accounting office, including strategic planning, budget development, endowments, monitoring expenditures, and developing course fees.

Supplemental Functions:

Facilitate and handle student issues and other problems for Outreach Credit Programs.

Facilitate and plan staff meetings, including statewide support staff.

Keep abreast of technology advances in the area of distance program delivery systems.

Attend and participate in related conferences.

Working Conditions:

No major sources of discomfort, standard office environment. Occasional travel. 

Authorized by Classification/Compensation, Human Resources

Employees may be requested to perform job-related tasks other than those specifically presented in this description. Participating in the University's hazardous waste minimization program is part of the job of each employee who uses (or may come in contact with) hazardous materials. Fair Labor Standards Act (exempt/non-exempt) is designated by position. University of Wyoming actively supports Americans with Disabilities Act and will consider reasonable accommodations.

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