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Classification Compensation

Campus: 139 Wyoming Hall

Mail: Dept 3422

1000 E University Ave

Laramie, WY 82071-2000

Phone: 307.766.2377

Fax: 307.766.5607


Office Hours

Regular: 8:00am - 5:00pm

Summer: 7:30am - 4:30pm

Monday - Friday

Human Resources Contact List

Classification Description

Employees Human Resources - Classification Compensation

Classification Description

This is a description of a staff position at the University of Wyoming, not a job opening announcement. Current job openings can be found at the Prospective Employees page. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities required.

Manager, Research and Academic IT Support

Reports to: Designated Supervisor

UW Job Code: 3072

UW Job Family: 38

SOC Code: 11-3021

Pay Grade: 26

Date: $_DateTool.format('MMMM dd, yyyy', $date)

Job Purpose:

Leads and manages university-wide information technology support for Research and Academic laboratories and teaching centers.

Minimum Qualifications


Bachelor's degree in Computer Science


5 years of professional work-related experience

Required Licensure, Certification, Registration, or Other Requirements:


Knowledge, Skills, and Abilities

Knowledge of:

  • Computer Science theory, methods and techniques.
  • Demonstrated leadership practices, methods and principles.
  • Information technology workflows and processes that enhance research and academics.
  • Supervision methods and techniques.
  • Project management methods and techniques.
  • Time management techniques.
  • Emerging computer technology trends for research and academic support.
  • Communication methods and techniques.
  • Technical writing methods for grant writing.
  • Project budget development and management methods.
  • Basic research methods and cost estimating techniques.
  • Procurement processes and procedures.
  • Higher education information technology environment process and practices.
  • Information technology infrastructure, network functions, and systems required for supporting high level research and academic technology.
  • Information technology risks and security principles.
  • Troubleshooting methods for various information technology equipment and systems.
  • Expert level of understanding of computers, software, hardware, and network systems.
  • Applicable University, federal and state rules and regulations.
  • Report and documentation development methods and techniques.
  • Writing and editing theory, practices and techniques.
  • Applicable computer applications and systems used in area.
  • Prioritization and scheduling of workload assignments.
  • Strategic planning methods.
  • Teamwork and collaboration methods.

Skills and Abilities to:

  • Communicate effectively with diverse audiences, both orally and in writing.
  • Develop unified information technology strategy addressing research and academic needs.
  • Document value of usefulness in introducing emerging information technologies.
  • Manage information technologies used in support of research and academics including providing consistency of operations and efficiency of workflows and processes.
  • Consult with and advise faculty, staff, students and others on information technology usage for research and academics information technology support.
  • Work with other divisions and departments to develop information technology initiatives.
  • Translate research and academic information technology needs into technical initiatives.
  • Use leadership methods and expert level of understanding of information technology technical information to communicate effectively with Information Technology, Research and Academic employees.
  • Plan, organize, and manage project work.
  • Develop and manage project budgets.
  • Supervise, train and lead team of embedded support staff.
  • Manage multiple projects with conflicting deadlines.
  • Technically write cost detail of information technology equipment costs for grant proposals.
  • Research emerging information technology equipment and system purchase recommendations with cost estimates.
  • Stay current with instructional technology industry trends.
  • Provide emergency availability 24 hours per day and 7 days per week coverage for research and academic information technology support.
  • Work as a team member and foster a cooperative, collaborative work environment.

Characteristc Duties and Responsibilities

Essential Functions:

Develops a unified technology strategy to address research and academic technology needs for the entire University and to leverage the University of Wyoming's return on technology investments for research initiatives.

Determines and documents the usefulness of introducing specific emerging technologies and the strategic value to the University's research and academic efforts.

Provides oversight of enabling technologies that will improve the efficiency of workflows and processes and enhance research and teaching capabilities, both on and off campus.

Manages projects to provide technology support for research and academic computing where the timing of service delivery and responsiveness are of critical importance with significant amounts of funding involved and where important outcomes depend upon the consistency and efficiency of the technology support.

Manages Research Analysts and Information Technology professionals that will provide high level technology support for the University's colleges and departments for all aspects of centrally-managed research servers, storage and backup infrastructure, application management, and desktop support.

Works with other divisions and departments to develop technology initiatives and overall technology strategy for research and academic support where the highest level of technology support is needed and compile and cost technology needs for grant applications.

Provides leadership in translating unique research and educational needs into technical initiatives in a rapidly changing technology environment.

Effectively communicates the needs of researchers and academic professionals to Information Technology staff to create a collaborative technology environment for research and academic support.

Examines and continuously updates a technology assessment of research and academic trends in higher education.

Provides input into the Division of Information Technology's Strategic Plan to support and enhance research and academics.

Serves as liaison and resource to the University's Technology Planning Team for research initiatives.

Supplemental Functions:

Evaluates research technology support needs, prioritizes and makes recommendations to the Director of Telecommunications and Systems.

Emergency availability 7 days per week, 24 hours per day for research and academic information technology support.

Working Conditions:

Combination of routine office and Research and Academic Lab or teaching centers. Travel on campus; exposed to video display terminal exposure regularly; exposed to variety of research and academic lab or teaching centers regularly; exposed to electrical safety hazards occasionally; hand and eye coordination with repetitive hand movement regularly; and must be able to lift up to 25 pounds occasionally.

Authorized by Classification/Compensation, Human Resources

Employees may be requested to perform job-related tasks other than those specifically presented in this description. Participating in the University's hazardous waste minimization program is part of the job of each employee who uses (or may come in contact with) hazardous materials. Fair Labor Standards Act (exempt/non-exempt) is designated by position. University of Wyoming actively supports Americans with Disabilities Act and will consider reasonable accommodations.

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