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Classification Description|Employees Human Resources - Classification Compensation

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Classification Compensation
Campus: 139 Wyoming Hall
Mail: Dept 3422
1000 E University Ave
Laramie, WY 82071-2000
Phone: 307.766.2377
Fax: 307.766.5607
Office Hours
Regular: 8:00am - 5:00pm
Summer: 7:30am - 4:30pm
Monday - Friday

Classification Description

This is a description of a staff position at the University of Wyoming, not a job opening announcement. Current job openings can be found at the Prospective Employees page. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities required.

Manager, Retail Operations

Reports to: Designated Supervisor

UW Job Code: 3062

UW Job Family: 33

SOC Code: 41-1011

Pay Grade: 20

Date: August 15, 2006

Job Purpose:

Manages and oversees the daily operations of a designated retail operation(s). Oversees purchase, sale and/or use of inventory and maintains records. Hires and supervises personnel, oversees public relations, special promotions, and/or seasonal sales events.

Minimum Qualifications


Bachelor's Degree


2 years work-related experience

Required Licensure, Certification, Registration, or Other Requirements:


Knowledge, Skills, and Abilities

Knowledge of:

  • Purchasing functions.
  • University accounting procedures.
  • Retail management principles and practices.
  • Cost analysis techniques.
  • Pricing techniques.
  • Research methods and techniques.
  • Applicable University, local, state and federal rules and regulations.
  • Retail/supplies purchasing and inventory control principles and procedures.
  • Customer service methods, techniques and practices.
  • Dispute settlement methods and techniques.
  • New products and developments in area of expertise.
  • Departmental needs in area of buying function.
  • Record keeping processes and procedures.
  • Retail advertising, sales promotion and/or visual merchandising techniques.
  • Alternative supplier sources for merchandise in specified area of retail operation.
  • Contract documents and specifications.
  • Menu development and pricing techniques.
  • Costing and pricing methodology.
  • Procedures, regulations and standards for the storage of perishable goods.
  • Food preparation and presentation methods, techniques and quality standards.

Skills and Abilities to:

  • Assess needs and future planning of area.
  • Supervise and train staff, including organizing, prioritizing, and scheduling work assignments.
  • Investigate and analyze information and to draw conclusions.
  • Document work in progress.
  • Interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community.
  • Examine and reengineer operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
  • Evaluate procurement bids in accordance with established criteria.
  • Complete moderately complex administrative paperwork.
  • Maintain accurate and complete records.
  • Use independent judgment and to manage and impart confidential information.
  • Effectively negotiate.
  • Resolve customer complaints and concerns.
  • Analyze and solve problems.
  • Provide or arrange for training.
  • Communicate effectively, both orally and in writing.
  • Foster a cooperative work environment.

Characteristc Duties and Responsibilities

Essential Functions:

Performs or manages purchasing and control of general inventory; may include gifts, stock, souvenir items, books, novelty items, artwork, supplies, food, and/or menu items.

Develop and monitor product lines.

Maintains sales, stock, and expenditure records; performs long-range forecasting by reviewing prior year sales history; prepares and presents periodic and scheduled performance reports.

May provide customer service to patrons; assists customers in selecting and purchasing merchandise/stock or job productions.

Resolves problems in obtaining items or refusing orders, tracking shipments, meeting deadlines, and procuring special order items.

Recommends procedural changes for area; assist in development and maintenance of operational guidelines for area.

Interprets policy and procedures to support staff and patrons.

Recommends hiring, trains, supervises and assists in evaluating support staff; maintains schedules of staff; provides and/or arrange for backup in areas as necessary.

Work with vendor representatives to secure advantageous pricing.

Supplemental Functions:

Coordinate special projects for events held after hours.

Stock, design, and clean shelves and displays.

Menu development.

Develop and enforce security, sanitary, and safety regulations and policies.

Working Conditions:

Standard office environment; regular exposure to warehouse facility, subject to dirt, dust and temperature changes, and/or exposure to kitchen environment.

Authorized by Classification/Compensation, Human Resources

Employees may be requested to perform job-related tasks other than those specifically presented in this description. Participating in the University's hazardous waste minimization program is part of the job of each employee who uses (or may come in contact with) hazardous materials. Fair Labor Standards Act (exempt/non-exempt) is designated by position. University of Wyoming actively supports Americans with Disabilities Act and will consider reasonable accommodations.

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