This is a description of a staff position at the University of Wyoming, not a job opening announcement. Current job openings can be found at the Prospective Employees page. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities required.
Reports to: Designated Supervisor
UW Job Code: 6205
UW Job Family: 51
SOC Code: 27-4011
Pay Grade: 21
Date: January 23, 2012
Under limited supervision, provide technical support and service to faculty, staff and students requiring a high degree of advanced skill and expertise in instructional technology, computer technologies, audio visual equipment, multimedia production studio, media control systems and advanced control room operations. Oversee the maintenance and operation of audiovisual equipment, instructional technologies, multimedia and event/lecture capture systems used in classrooms, conference rooms, and training rooms including sound, video, projection and related equipment.
Provide assistance to faculty, staff, students, and presenters for use of technology in high-tech/smart classrooms, including rapid response to trouble or repair calls, logging and closing of trouble/repair tickets, assist in the response to special requests and customer training.
Operate and/or troubleshoot a variety of equipment including, but not limited to computers, data projectors, control systems, network devices, various hand tools, audio boards, and audio/video patch panels/routing systems.
Provide support for multiple VOIP (Voice Over Internet Protocol) network sites.
Ensure equipment is maintained in good working order; conduct regular inventory checks and make recommendations on the upgrade and/or purchase of new equipment.
Expedite major and minor repairs to all types of audio visual equipment, including ordering of replacement parts for equipment repairs or sending out for warranty or contracted repair/replacement.
Maintains production support for systems and equipment by seeing that systems and equipment are proactively tested and functional prior to being utilized.
Train student workers, faculty, and staff on how to set up, operate and troubleshoot audiovisual equipment in classroom environments; demonstrates proper use of environments for faculty and other presenters.
Train faculty, students, and staff on set up and effective use of instructional technology and contribute to writing and updating of policy, procedures, and training manuals.
Resolves customer's complaints or concerns; confers with faculty to develop pedagogical approaches to integrating technology to enhance teaching and learning.
Prepare and maintain documentation of classroom and presentation systems; develops and maintains documentation on the use of classroom technology and equipment for instructors.
Confers with and advises administrators, faculty, staff and students and other personnel concerning classroom technology information requests, services and needs.
Works with managers, administrators, faculty, staff and students on upgrades and enhancements or new products, as well as resolve customer complaints and concerns.
Install/maintain/repair/troubleshoot professional broadcast quality television production/postproduction facilities, multimedia control room and associated equipment.
Prepare technical repair manuals and technical reports on progress of projects, as directed.
Instruct others on troubleshooting, repairing, installation, and operation of equipment.
Establish and maintain good working relationships with key technology individuals/groups on campus and statewide, including non-university personnel.
Recommend equipment and supply purchases, as needed.
Stay current with new instructional technology systems and equipment advances.
Indoor environments such as offices, labs, art studios/museums, auditoriums/field house, and classrooms; regularly exposed to electrical and mechanical hazards; and occasionally subject to work in tight or confined areas.
Authorized by Classification/Compensation, Human Resources
Employees may be requested to perform job-related tasks other than those specifically presented in this description. Participating in the University's hazardous waste minimization program is part of the job of each employee who uses (or may come in contact with) hazardous materials. Fair Labor Standards Act (exempt/non-exempt) is designated by position. University of Wyoming actively supports Americans with Disabilities Act and will consider reasonable accommodations.