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Classification Description

Employees Human Resources - Classification Compensation

Classification Description

This is a description of a staff position at the University of Wyoming, not a job opening announcement. Current job openings can be found at the Prospective Employees page. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities required.

Program Development Manager

Reports to: Designated Supervisor

UW Job Code: 3290

UW Job Family: 34

SOC Code: 11-1021

Pay Grade: 26

Date: May 24, 2012

Job Purpose:

Provides leadership and expertise in program offerings new program/course development. Facilitates faculty engagement for the Outreach School.

Minimum Qualifications


Master's Degree


7 years work-related experience

Knowledge, Skills, and Abilities

Knowledge of:

  • Academic course development methods and techniques.
  • Applicable university, state and federal regulations, policies and procedures.
  • Academic goverance processes and procedures.
  • Budgeting, cost estimating, fiscal management and cost control principles and procedures.
  • Organizational operational structure, workflow, and operating procedures.
  • Assessment techniques and methods.
  • Contract development for course services.
  • Academic and Support Services Plan.
  • Outreach Credit Programs and the Outreach School vision.
  • Leadership methods and techniques.
  • Supervisory methods, concepts, and procedures.
  • Staff hiring procedures.
  • Management principles and practices.
  • Problem resolution and facilitation methods and techniques.
  • Employee development and performance management processes and procedures.
  • Project and time management principles, practices, techniques, and tools.
  • Personal computer applications applicable to area.
  • Customer service standards and procedures including developing positive partner relationships with community colleges or other vendors.
  • University Land Grant mission.

Skills and Abilities to:

  • Communicate effectively, both orally and in writing.
  • Develop strong interpersonal relationships with diverse population.
  • Participate as a member of the leadership management team for Outreach Credit Programs.
  • Use independent judgment to make effective decisions impacting project work, prioritization, coordination, management and supervision of support staff activities.
  • Work with staff in statewide locations.
  • Understand the requirements for distance learning students and instructors.
  • Use discretionary authority to provide leadership in making decisions that impact program and course development and relate to student support issues.
  • Maintain confidentiality.
  • Interview, hire, train, motivate, and supervise support staff, including employee development and performance management.
  • Develop, interpret, or modify operational policies and procedures.
  • Understand and comply with applicable federal, state and University rules and regulations.
  • Negotiate and prepare contracts for course program delivery.
  • Determine appropriate methods of delivery for distance course programs.
  • Determine costs and revenues associated with new course or program development.
  • Manage projects to meet multiple and conflicting timelines/deadlines.
  • Develop, plan, and implement short- and long-range goals and objectives.
  • Participate in strategic planning for Outreach Credit Programs and the Outreach School.
  • Support the vision of Outreach Credit Programs.
  • Consult with various levels of the campus community in support and development of new programs and courses.
  • Maintain thorough and accurate records. Assembles and supports a negotiation team that includes stakeholders from IT, ECTL, and the variety of OS divisions.
  • Perform assessments and evaluate and understand impact of statistics.
  • Prepare reports and use applicable computer software and programs.
  • Work as a team member and foster a cooperative work environment.

Characteristic Duties and Responsibilities

Essential Functions:

Manage and carry out program and course development intake process, and lead divisional discussions on proposals.  Support Outreach School Associate Deans in fostering positive college and departmental discussions on programming, program development and program implementation and administration.

Initiate and implement policies and procedures to facilitate the Outreach Credit Programs' operations and ensure that academic policies of the University are met.

Communicate with departments on possible new courses and programs and addressing any problems that could be currently unattended. Responsible for managing relationships with college department heads and faculty leaders.

Provide semester course production including meeting with Division Head, Online and Mediated Instruction Coordinators, Academic Departments, Program Directors, and Faculty in securing and scheduling course offerings and program course rotations, determining course delivery methods, dates and times.

Systematically address the University's Outreach curricular planning, which entails collaborations with Community College Leaders.

Leading conceptualization, implementation and evaluation of an orientation system for both faculty and administration.

Supplemental Functions:

Participate in the Outreach Credit Program's and Outreach School's leadership teams

Attend and participate in related conferences.

Assembles and supports a negotiation team that includes stakeholders from IT, ECTL, and the variety of OS divisions.

Working Conditions:

No major sources of discomfort, standard office environment. Occasional travel. 

Authorized by Classification/Compensation, Human Resources

Employees may be requested to perform job-related tasks other than those specifically presented in this description. Participating in the University's hazardous waste minimization program is part of the job of each employee who uses (or may come in contact with) hazardous materials. Fair Labor Standards Act (exempt/non-exempt) is designated by position. University of Wyoming actively supports Americans with Disabilities Act and will consider reasonable accommodations.

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