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Classification Description|Employees Human Resources - Classification Compensation

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Classification Compensation
Campus: 139 Wyoming Hall
Mail: Dept 3422
1000 E University Ave
Laramie, WY 82071-2000
Phone: 307.766.2377
Fax: 307.766.5607
Office Hours
Regular: 8:00am - 5:00pm
Summer: 7:30am - 4:30pm
Monday - Friday

Classification Description

This is a description of a staff position at the University of Wyoming, not a job opening announcement. Current job openings can be found at the Prospective Employees page. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities required.

Retail Associate

Reports to: Designated Supervisor

UW Job Code: 4223

UW Job Family: 41

SOC Code: 43-5081

Pay Grade: 13

Date: July 01, 2004

Job Purpose:

Provides customer service in a retail merchandise environment; under general direction, provides administrative and functional supervision of a retail unit, including inventory control, sales and returns, vendor relations, and related reporting; may supervise regular and/or temporary retail employees.

Minimum Qualifications


High School Diploma/GED


3 years work-related experience

Required Licensure, Certification, Registration, or Other Requirements:


Knowledge, Skills, and Abilities

Knowledge of:

  • Purchasing and retail merchandising functions and/or ticket sales.
  • Customer service and public relations standards and techniques.
  • Computers and electronic data processing.
  • Retail floor merchandising and stock control procedures.
  • Accounting principles and practices.
  • Personnel and performance management techniques.
  • Merchandise ordering processes and procedures.
  • Computerized inventory control systems.
  • Departmental practices and procedures.
  • Credit and return processing methods.
  • Merchandise and services available in university retail settings.
  • Planning and scheduling techniques.
  • Routine cashiering principles including the acceptance of cash, checks, credit cards, etc. in exchange for merchandise.

Skills and Abilities to:

  • Effectively communicate with diverse populations.
  • Effectively meet and deal with the public.
  • Gather data, compile information, and prepare reports
  • Train, monitor, and supervise retail staff and/or temporary employees.
  • Effectively lead and motivate regular and temporary support staff.
  • Use computers, preferably in a PC, Windows-based operating environment.
  • Perform cashiering functions, including scanning system keys, look-up codes, traveler's checks, credit cards, etc.
  • Promote quality customer service.
  • Foster a cooperative work environment.
  • Handle stressful situations.
  • Handle large sums of money.
  • Maintain files.
  • Use manual dexterity to operate a cash register, calculator, typewriter and computer.
  • Process information/merchandise through register system.
  • Provide project management.

Characteristc Duties and Responsibilities

Essential Functions:

Provide customer service; assist customers in locating, selecting, and purchasing merchandise and/or services or by receiving and receipting a variety of payments and other cash and cash-related transactions using a cash register and/or computer system and preparing and remitting correct change.

Assist department manager in the operation of a retail unit, including floor control, making special orders, receiving and shipping, and return of overstocked or defective merchandise.

Some positions may supervise regular and/or temporary retail personnel including recommendations for hiring, firing, performance management, training, work allocation, and problem resolution.

Assist the department manager with the maintenance of stock, displays, signs, and inventory; assist manager with year end inventory utilizing computer to check for theft and shrinkage.

Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise by temporary and regular retail employees is done in accordance with retail unit policy.

Supplemental Functions:

May provide clerical support for departmental operations, including typing forms and correspondence, maintaining files and entering information on automated system as necessary.

Assist with cashiering functions when necessary.

Working Conditions:

No major sources of discomfort, standard retail sales environment; occasionally subject to warehouse environment.

Distinguishing Features:

Register Attendant performs routine cashier duties including daily cash disbursement and receipt; balances cash receipts against register tape on a daily basis; works under direct supervision, following procedures and instructions.

Retail Attendant greets and assists customers; prices incoming merchandise; maintains product display including inventory control, restocking, set-up and product mix; may assist with ordering merchandise and processing orders, as directed.

Retail Associate performs all of the duties and responsibilities of the Retail Attendant or Register Attendant, working with increased levels of discretion and independent authority for a retail unit, assisting the department manager in all areas including on-floor control, supervision and training of personnel, and some unit financial responsibility.

Authorized by Classification/Compensation, Human Resources

Employees may be requested to perform job-related tasks other than those specifically presented in this description. Participating in the University's hazardous waste minimization program is part of the job of each employee who uses (or may come in contact with) hazardous materials. Fair Labor Standards Act (exempt/non-exempt) is designated by position. University of Wyoming actively supports Americans with Disabilities Act and will consider reasonable accommodations.

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