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Classification Description|Employees Human Resources - Classification Compensation

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Classification Compensation
Campus: 139 Wyoming Hall
Mail: Dept 3422
1000 E University Ave
Laramie, WY 82071-2000
Phone: 307.766.2377
Fax: 307.766.5607
Office Hours
Regular: 8:00am - 5:00pm
Summer: 7:30am - 4:30pm
Monday - Friday

Classification Description

This is a description of a staff position at the University of Wyoming, not a job opening announcement. Current job openings can be found at the Prospective Employees page. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities required.

Retail Attendant

Reports to: Designated Supervisor

UW Job Code: 4212

UW Job Family: 41

SOC Code: 43-5081

Pay Grade: 10

Date: July 01, 2004

Job Purpose:

Provides customer service in a retail merchandise environment; assists customers with location and selection of merchandise or services; maintains product display including inventory control, restocking, set-up and product mix; may assist with ordering merchandise and processing orders, as directed.

Minimum Qualifications


High School Diploma/GED


1 year work-related experience

Required Licensure, Certification, Registration, or Other Requirements:


Knowledge, Skills, and Abilities

Knowledge of:

  • Purchasing and retail merchandising functions and/or ticket sales.
  • Customer service and public relations standards and techniques.
  • Order filling processes and procedures.
  • Credit and return processing methods.
  • Merchandise and services available in university retail settings.
  • Techniques for merchandise ordering from vendors and warehouses.
  • Markup and markdown principles and practices.
  • Invoice verification processes and procedures.
  • Inventory marketing and displaying methods.
  • Planning and scheduling techniques.
  • Postal or commercial shipping methods and procedures.
  • Basic cashiering principles including the acceptance of cash, checks, credit cards, etc. in exchange for merchandise.

Skills and Abilities to:

  • Effectively communicate with diverse populations.
  • Train and monitor student support staff.
  • Assist with cashiering functions, including scanning system keys, look-up codes, traveler's checks, credit cards, etc.
  • Move up to 25 pounds regularly and 50 pounds occasionally.
  • Operate adding machine and/or cash register.
  • Organize and maintain records and merchandise.
  • Analyze and solve problems.
  • Foster a cooperative work environment.
  • Maintain inventory accurate and complete inventory records.
  • Prepare routine administrative paperwork.
  • Work effectively with a wide range of constituencies.
  • Learn and use the operating policies, ordinances, or procedures within the department.
  • Enter data into a terminal, PC, or other keyboard device in order to file or retrieve information.
  • Perform arithmetical calculations including addition, subtraction, multiplication, and division.

Characteristc Duties and Responsibilities

Essential Functions:

Provide customer service; assist customers in locating, selecting, and purchasing merchandise and/or services.

Fill orders for merchandise and/or services requested by mail, telephone, internet or Interdepartmental Requisitions; place special orders and process credits and returns.

Assist with merchandise and/or ticket returns, buy-backs, and follow-up on shipping/ordering problems.

Unpack merchandise, verify invoices and count, price and stock merchandise; organize, clean, set-up and restock shelves/displays.

Maintain inventory records; record markups and markdowns.

Assist in ordering merchandise from vendors and warehouse.

Process bulk ticket and season ticket sales.

Supplemental Functions:

May provide clerical support for departmental operations, including typing forms and correspondence, maintaining files and entering information on automated system as necessary.

Train and monitor student support staff.

Assist with cashiering functions when necessary.

Working Conditions:

No major sources of discomfort, standard retail sales environment; occasionally subject to warehouse environment.

Distinguishing Features:

Register Attendant performs routine cashier duties including daily cash disbursement and receipt; balances cash receipts against register tape on a daily basis; works under direct supervision, following procedures and instructions.

Retail Attendant greets and assists customers; prices incoming merchandise; maintains product display including inventory control, restocking, set-up and product mix; may assist with ordering merchandise and processing orders, as directed.

Retail Associate performs all of the duties and responsibilities of the Retail Attendant or Register Attendant, working with increased levels of discretion and independent authority for a retail unit, assisting the department manager in all areas including on-floor control, supervision and training of personnel, and some unit financial responsibility.

Authorized by Classification/Compensation, Human Resources

Employees may be requested to perform job-related tasks other than those specifically presented in this description. Participating in the University's hazardous waste minimization program is part of the job of each employee who uses (or may come in contact with) hazardous materials. Fair Labor Standards Act (exempt/non-exempt) is designated by position. University of Wyoming actively supports Americans with Disabilities Act and will consider reasonable accommodations.

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