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Classification Compensation

Campus: 139 Wyoming Hall

Mail: Dept 3422

1000 E University Ave

Laramie, WY 82071-2000

Phone: 307.766.2377

Fax: 307.766.5607


Office Hours

Regular: 8:00am - 5:00pm

Summer: 7:30am - 4:30pm

Monday - Friday

Human Resources Contact List

Classification Description

Employees Human Resources - Classification Compensation

Classification Description

This is a description of a staff position at the University of Wyoming, not a job opening announcement. Current job openings can be found at the Prospective Employees page. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities required.

Supervisor, Accounts Receivable

Reports to: Designated Supervisor

UW Job Code: 3755

UW Job Family: 32

SOC Code: 11-3011

Pay Grade: 21

Date: July 01, 2006

Job Purpose:

Supervises and coordinates the operations of the Accounts Receivable office including preparation and review of student billing records in accordance with federal law, state statutes, and University policies; develops/modifies billing and receivable policies and procedures; and counsels non-students, students and parents regarding student financial issues.

Minimum Qualifications


Bachelor's Degree in related field


3 years of work-related experience

Required Licensure, Certification, Registration, or Other Requirements:


Knowledge, Skills, and Abilities

Knowledge of:

  • Accounting principles, standards, laws, billing and collection procedures, financial reporting and computerized accounting.
  • Computerized information systems used in financial and/or accounting applications.
  • Faculty and/or staff hiring procedures.
  • Software to quantify and illustrate complex financial reports, comparisons, impacts, and/or projections.
  • Accounts receivable principles, procedures, standards, and documentation within a university environment.
  • Methods, practices and terminology used in complex financial clerical work including accounting principles.
  • Modern office procedures and equipment including fully automated accounting systems.
  • Student financial accounts posting and collections.
  • Account error detection and correction.
  • Financial holds applicable to student transcripts and registration.
  • Bad debt and returned checks policies and procedures.
  • Fee waiver calculations and application to accounts.
  • Short term emergency loan processes and procedures.
  • Budgeting and cost estimation.
  • Inventory management methods and principles.
  • Accounts receivable system reporting.
  • Security and confidentiality rules and regulations.

Skills and Abilities to:

  • Manage time to meet demanding deadlines.
  • Interpret and analyze financial documents.
  • Communicate effectively, both verbally and in writing.
  • Work effectively with a wide range of constituencies in a diverse community.
  • Explain current and prevailing policies and procedures.
  • Listen actively to detailed information, analyze situations, and make determinations regarding appropriate policy exception allowances or denials.
  • Effectively operate computerized financial applications and reporting methods for accounting, billing, invoicing and payment processing; accurately perform typing, data entry, calculations and record keeping.
  • Plan and organize work to meet deadlines.
  • Analyze accounts, prepare journals, maintain ledgers and produce reports with accuracy.
  • Understand and interpret laws, principles and procedures involved in fiscal record keeping and accounting functions.
  • Understand and carry out general instructions and written guidelines and procedures working independently.
  • Ability to effectively document and communicate procedures, teach others routine functions and recommend service-oriented improvements to procedures and processes.
  • Exhibit patience and tact in dealing with a variety of people;
  • Maintain security and confidentiality of information and the office.

Characteristc Duties and Responsibilities

Essential Functions:

Supervise the functions and operations of the Accounts Receivable office including maintaining adequate staffing levels, scheduling and supervising workloads to meet critical deadlines ensuring timely processing of billing cycles.
Hire, train, supervise and evaluate designated support staff.
Prepare and review student financial accounts including assessing University charges, posting of payments and collections, error detection and correction, and authorizing through University policies cancellation of charges.
Respond to billing inquiries through explanation of applicable University policies, federal and state laws.
Determine when to place or release financial holds on student transcripts and registration.
Communicate with supervisor regarding cancellation of charges or exceptions to established policies with realization of impact of decision on future collection policies; as directed by supervisor, discuss complicated situations with supervisor and offer ideas for resolution.
Maintain diligence and consistency in collection of student and non-student debts, and administer Trustee's Refund Policy to student and employee withdrawal from classes.
Correspond through billing notices, letters, phone calls with students, parents, and third parties regarding bad debts and returned checks; determine account privileges such as check acceptance and meal plan access.
Process collection documents; hold hearings and issue eviction orders for student housing.
Administer policies and procedures for non-payment, enrollment cancellation, service charge assessment and payment deferral agreements.
Represent area at Freshman Orientation parent panel sessions or through a different forum. 
Communicate with other University offices to effectively coordinate Accounts Receivable functional operations. 
Calculate fee waivers and apply to student, spouse and employee accounts. 
Administer third party billings concerning payments of student charges by governmental agencies or private companies.
Schedule Information Technology production runs daily.
Serve as resource to and liaison with University departments and outside agencies and organizations; provide information and reports relative to billing and receivable records as appropriate; provide problem resolution. 

Supplemental Functions:

May act with discretion to approve or deny short-term emergency loans, and supervise support staff in loan repayment area in absence of Student Financial Operations (loan repayment) supervisor.
Monitor budget expenditures for Accounts Receivable; purchase supplies and maintain office inventory; and maintain filing system for billing and receivable records.
Provide reports to management regarding the accounts receivable system.
Serve on teams to provide expertise in the area of billing and receivables. 

Working Conditions:

No major sources of discomfort, standard office environment.

Authorized by Classification/Compensation, Human Resources

Employees may be requested to perform job-related tasks other than those specifically presented in this description. Participating in the University's hazardous waste minimization program is part of the job of each employee who uses (or may come in contact with) hazardous materials. Fair Labor Standards Act (exempt/non-exempt) is designated by position. University of Wyoming actively supports Americans with Disabilities Act and will consider reasonable accommodations.

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