This is a description of a staff position at the University of Wyoming, not a job opening announcement. Current job openings can be found at the Prospective Employees page. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities required.
Reports to: Designated Supervisor
UW Job Code: 3755
UW Job Family: 32
SOC Code: 11-3011
Pay Grade: 21
Date: July 01, 2006
Supervises and coordinates the operations of the Accounts Receivable office including preparation and review of student billing records in accordance with federal law, state statutes, and University policies; develops/modifies billing and receivable policies and procedures; and counsels non-students, students and parents regarding student financial issues.
Bachelor's Degree in related field
Supervise the functions and operations of the Accounts Receivable office including maintaining adequate staffing levels, scheduling and supervising workloads to meet critical deadlines ensuring timely processing of billing cycles.
Hire, train, supervise and evaluate designated support staff.
Prepare and review student financial accounts including assessing University charges, posting of payments and collections, error detection and correction, and authorizing through University policies cancellation of charges.
Respond to billing inquiries through explanation of applicable University policies, federal and state laws.
Determine when to place or release financial holds on student transcripts and registration.
Communicate with supervisor regarding cancellation of charges or exceptions to established policies with realization of impact of decision on future collection policies; as directed by supervisor, discuss complicated situations with supervisor and offer ideas for resolution.
Maintain diligence and consistency in collection of student and non-student debts, and administer Trustee's Refund Policy to student and employee withdrawal from classes.
Correspond through billing notices, letters, phone calls with students, parents, and third parties regarding bad debts and returned checks; determine account privileges such as check acceptance and meal plan access.
Process collection documents; hold hearings and issue eviction orders for student housing.
Administer policies and procedures for non-payment, enrollment cancellation, service charge assessment and payment deferral agreements.
Represent area at Freshman Orientation parent panel sessions or through a different forum.
Communicate with other University offices to effectively coordinate Accounts Receivable functional operations.
Calculate fee waivers and apply to student, spouse and employee accounts.
Administer third party billings concerning payments of student charges by governmental agencies or private companies.
Schedule Information Technology production runs daily.
Serve as resource to and liaison with University departments and outside agencies and organizations; provide information and reports relative to billing and receivable records as appropriate; provide problem resolution.
May act with discretion to approve or deny short-term emergency loans, and supervise support staff in loan repayment area in absence of Student Financial Operations (loan repayment) supervisor.
Monitor budget expenditures for Accounts Receivable; purchase supplies and maintain office inventory; and maintain filing system for billing and receivable records.
Provide reports to management regarding the accounts receivable system.
Serve on teams to provide expertise in the area of billing and receivables.
No major sources of discomfort, standard office environment.
Authorized by Classification/Compensation, Human Resources
Employees may be requested to perform job-related tasks other than those specifically presented in this description. Participating in the University's hazardous waste minimization program is part of the job of each employee who uses (or may come in contact with) hazardous materials. Fair Labor Standards Act (exempt/non-exempt) is designated by position. University of Wyoming actively supports Americans with Disabilities Act and will consider reasonable accommodations.