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Classification Description|Employees Human Resources - Classification Compensation

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Classification Compensation
Mark Bercheni, Manager
Campus: 139 Wyoming Hall
Mail: Dept 3422
1000 E University Ave
Laramie, WY 82071-2000
Phone: 307.766.5606
Fax: 307.766.5607
Email: c-comp@uwyo.edu
Office Hours
Regular: 8:00am - 5:00pm
Summer: 7:30am - 4:30pm
Monday - Friday

This is a description of a staff position at the University of Wyoming not a job opening announcement. Look for current job openings at the following link: http://www.uwyo.edu/hr/hremployment/listjobs.html. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Supervisor, Classroom Instructional Technology

Reports to: Designated Supervisor

UW Job Code: 3318

UW Job Family: 38

SOC Code: 11-3021

Pay Grade: 24

Date: August 01, 2010

Job Purpose:

Under very limited supervision, provides engineering expertise, support and training of instructional technologies, computer technologies, multimedia production, special events and advanced control room operations to faculty, staff, and students in technology enhanced learning and meeting spaces.  Oversees and supervises highly complex functions of the Classroom Technology Support Help Center's "rapid response network", dispatching full time and part time workers to emergency classroom incidents.  Creates, manages, and updates inventories, life cycle replacement files, preventive maintenance schedules, equipment repairs, and generates reports to the Manager, Instructional Technology.  Provides support for the maintenance and operation of audio visual, instructional technologies, multimedia and event/lecture/interview capture systems used in classrooms, conference rooms, production studios, observation rooms, and master media control centers. 

Minimum Qualifications

Education:

Bachelor's degree in Computer Science or related field

Experience:

4 years of professional work-related experience

Knowledge, Skills, and Abilities

Knowledge of:

  • Instructional technology various equipment operation and repair techniques and methods.
  • Electronics engineering theory and practices.
  • Electrical safety standards and regulations.
  • Working knowledge of pre, post, and live broadcasting processes.
  • Technical directing of live broadcasts.
  • Quality streaming and multimedia systems.
  • Video teleconferencing (VTC) methods and VTC bridging functions.
  • TCP/IP protocols and (H.323) videoconferencing methods and techniques.
  • Design methods and techniques.
  • Communication methods and techniques.
  • Troubleshooting methods for various instructional technology equipment and systems.
  • Expert level of computers, software, hardware, and network systems including programming and writing complex code.
  • Project planning and project supervision theory, methods and practices.
  • Applicable University, federal and state rules and regulations.
  • Report and documentation development methods and techniques.
  • Writing and editing theory, practices and techniques.
  • Special events planning and scheduling for instructional technology equipment or area usage.
  • Instructional technology control systems methods and practices.
  • Applicable computer and software applications in use in area.
  • Inventory control methods.
  • Purchasing methods and techniques
  • Training methods and techniques.
  • Supervision principles, methods and techniques.
  • Prioritization and scheduling of workload assignments.
  • Current instructional technology and audio visual equipment and systems, and special control systems.
  • Multimedia control center operations.
  • Preventive maintenance and life cycle replacement methods and techniques.
  • Customer service standards.
  • Problem solving techniques.
  • Teamwork and collaboration methods.

Skills and Abilities to:

  • Communicate effectively with diverse audiences.
  • Consult with and advise faculty, staff, students and others on instructional technology usage and using instructional technology in coursework and classroom delivery.
  • Understand technical information to communicate effectively with technical staff or interpret technical information into lay information for exchange with non-technical users.
  • Plan, organize, coordinate and supervise assigned project work, from inception through completion.
  • Supervise and train assigned support staff including evaluating full-time employee and student workers for performance enhancement.
  • Work on multiple projects with conflicting deadlines.
  • Make project decisions in collaboration with Manager, Instructional Technology.
  • Train faculty, staff, students and other presenters on applicable equipment and equipment system usage.
  • Read blueprints, schematics, signal flow diagrams and drawings.
  • Document procedures and write training manuals.
  • Troubleshoot problems, assign staff or contracted staff for proper repair/replacement work.
  • Assist with planning, organizing and coordinating instructional technology usage.
  • Perform programming to install, enhance, or repair instructional technology areas, including but not limited to Crestron, RoomView, Simple Windows, Biamp, and Polycomm programming and configuration
  • Make equipment purchase recommendations with cost estimates.
  • Purchase supplies and equipment as directed, and maintain parts and equipment inventory.
  • Develop and maintain supply or project budgets.
  • Stay current with instructional technology industry trends.
  • Work as a team member and foster a cooperative work environment.

Characteristc Duties and Responsibilities

Essential Functions:

Provides assistance to faculty, staff, students, and presenters for use of technology in high-tech/smart classrooms, including rapid response to special requests and customer training. 

Directs and dispatches full-time and part-time staff in resolving emergency classroom incidents and trouble or repair calls, logging and closing of trouble/repair tickets.

Supervises and manages the classroom help desk center under the guidance of the Manager, Instructional Technology.

Hires, trains, supervises, and evaluates full-time and part-time technical employees; assign and prioritize work schedules and priorities.

Operates and/or troubleshoots a variety of equipment including, but not limited to computers, data projectors, control systems, network devices, various hand tools, audio boards, and audio/video switch and routing devices.

Designs programs and administers complex code for various electronic systems such as Crestron, Biamp, Polycom that require a high level of compliance.

Ensures equipment is maintained in good working order, conducts regular inventory checks and makes recommendations on upgrades and/or purchases of new equipment; coordinates with Manager, Instructional Technology in maintaining equipment.

Expedites major and minor repairs to all types of audio visual equipment including ordering replacement parts for equipment repairs or sending out for warranty or contracted repairs or replacement.

Maintains production support for systems and equipment by seeing that systems and equipment are proactively tested and functional prior to being utilized.

Trains student workers, faculty, and staff how to set up, operate and troubleshoot audio visual equipment in classroom environments; demonstrates proper use of environments; delivers workshops and demonstrations in collaboration with the Educational Center for Teaching and Learning (ECTL) and the Classroom Technology Support teams.

Contributes to writing and updating policies, procedures, and training manuals.

Prepares and maintains documentation of classrooms, conference rooms, multimedia rooms, control rooms, and presentation systems; develops and maintains documentation on the use of all classroom technology and equipment for instructors.

Documents projects utilizing databases, spreadsheets, and word processor applications; prepares and maintains a variety of records and reports related to activities.

Designs complex audio visual systems and develops one line signal flow diagrams and schematics.

Confers with and advises administrators, faculty, staff, students and other personnel concerning classroom technology information requests, services and needs.

Works with managers, administrators, faculty, staff, and students on upgrades and enhancements or new products and resolves customer complaints and concerns.

Confers with faculty on pedagogical approaches to integrating technology to enhance teaching and learning.

Provides production support services for high profile events at various locations on and off campus; consults and confers with multilevel clientele to design, develop, and produce quality streaming media.

Operates, maintains, and troubleshoots media control room and associated equipment, video capture, live broadcast, and rebroadcast equipment.

Prepares classroom technology life cycle replacement schedule and budget forecasts.

Works within budget limitations on costly instructional technology equipment.

Supplemental Functions:

Stays current with industry standards in instructional technology.

Performs other duties, as assigned.

Working Conditions:

Routine office working conditions with work at different building locations, as required.  Travel both on- and off-campus; exposed to electrical safety and video display terminal exposure regularly; hand and eye coordination with repetitive hand movement; and must be able to lift up to 25 pounds regularly.

Authorized by Classification/Compensation, Human Resources

Employees may be requested to perform job-related tasks other than those specifically presented in this description. Participating in the University's hazardous waste minimization program is part of the job of each employee who uses (or may come in contact with) hazardous materials. Fair Labor Standards Act (exempt/non-exempt) is designated by position. University of Wyoming actively supports Americans with Disabilities Act and will consider reasonable accommodations.

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