This is a description of a staff position at the University of Wyoming, not a job opening announcement. Current job openings can be found at the Prospective Employees page. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities required.
Reports to: Designated Supervisor
UW Job Code: 3318
UW Job Family: 38
SOC Code: 11-3021
Pay Grade: 24
Date: August 01, 2010
Provides assistance to faculty, staff, students, and presenters for use of technology in high-tech/smart classrooms, including rapid response to special requests and customer training.
Directs and dispatches full-time and part-time staff in resolving emergency classroom incidents and trouble or repair calls, logging and closing of trouble/repair tickets.
Supervises and manages the classroom help desk center under the guidance of the Manager, Instructional Technology.
Hires, trains, supervises, and evaluates full-time and part-time technical employees; assign and prioritize work schedules and priorities.
Operates and/or troubleshoots a variety of equipment including, but not limited to computers, data projectors, control systems, network devices, various hand tools, audio boards, and audio/video switch and routing devices.
Designs programs and administers complex code for various electronic systems such as Crestron, Biamp, Polycom that require a high level of compliance.
Ensures equipment is maintained in good working order, conducts regular inventory checks and makes recommendations on upgrades and/or purchases of new equipment; coordinates with Manager, Instructional Technology in maintaining equipment.
Expedites major and minor repairs to all types of audio visual equipment including ordering replacement parts for equipment repairs or sending out for warranty or contracted repairs or replacement.
Maintains production support for systems and equipment by seeing that systems and equipment are proactively tested and functional prior to being utilized.
Trains student workers, faculty, and staff how to set up, operate and troubleshoot audio visual equipment in classroom environments; demonstrates proper use of environments; delivers workshops and demonstrations in collaboration with the Educational Center for Teaching and Learning (ECTL) and the Classroom Technology Support teams.
Contributes to writing and updating policies, procedures, and training manuals.
Prepares and maintains documentation of classrooms, conference rooms, multimedia rooms, control rooms, and presentation systems; develops and maintains documentation on the use of all classroom technology and equipment for instructors.
Documents projects utilizing databases, spreadsheets, and word processor applications; prepares and maintains a variety of records and reports related to activities.
Designs complex audio visual systems and develops one line signal flow diagrams and schematics.
Confers with and advises administrators, faculty, staff, students and other personnel concerning classroom technology information requests, services and needs.
Works with managers, administrators, faculty, staff, and students on upgrades and enhancements or new products and resolves customer complaints and concerns.
Confers with faculty on pedagogical approaches to integrating technology to enhance teaching and learning.
Provides production support services for high profile events at various locations on and off campus; consults and confers with multilevel clientele to design, develop, and produce quality streaming media.
Operates, maintains, and troubleshoots media control room and associated equipment, video capture, live broadcast, and rebroadcast equipment.
Prepares classroom technology life cycle replacement schedule and budget forecasts.
Works within budget limitations on costly instructional technology equipment.
Stays current with industry standards in instructional technology.
Performs other duties, as assigned.
Routine office working conditions with work at different building locations, as required. Travel both on- and off-campus; exposed to electrical safety and video display terminal exposure regularly; hand and eye coordination with repetitive hand movement; and must be able to lift up to 25 pounds regularly.
Authorized by Classification/Compensation, Human Resources
Employees may be requested to perform job-related tasks other than those specifically presented in this description. Participating in the University's hazardous waste minimization program is part of the job of each employee who uses (or may come in contact with) hazardous materials. Fair Labor Standards Act (exempt/non-exempt) is designated by position. University of Wyoming actively supports Americans with Disabilities Act and will consider reasonable accommodations.