Employees Human Resources - Classification Compensation
This is a description of a staff position at the University of Wyoming, not a job opening announcement. Current job openings can be found at the Prospective Employees page.
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities required.
Supervisor, Police Dispatchers
Reports to: Designated Supervisor
UW Job Code: 7256
UW Job Family: 71
SOC Code: 43-5031
Pay Grade: 19
Date: July 01, 2008
Supervises, trains and schedules Police Dispatchers to provide 24-hour telephone and police radio dispatching services; provides information to students, staff, faculty and the public; complies with University, state, and federal regulations.
Education: High School Diploma/GED
Experience: 4 years police clerical/dispatching experience
Required Licensure, Certification, Registration, or Other Requirements:
- Certification to operate a Teletype must be obtained within six months of employment.
- Must be certified through State of Wyoming every two years.
Knowledge, Skills, and Abilities
- Campus Police Department and University policies and procedures.
- Campus building locations and general street layouts.
- Telephone consoles and related equipment.
- Fire and burglar alarm systems reporting.
- Radio dispatch regulations, procedures, protocols and/or equipment.
- Supervisory techniques and methods.
- Interviewing, hiring, and employee evaluation processes and procedures.
- Statistical report compilation and reporting processes.
- Case file maintenance and subsequent guidelines.
- Criminal history record check processes and procedures.
Skills and Abilities to:
- Effectively communicate, both verbally and in writing.
- Listen effectively and obtain accurate and detailed information.
- View multiple video monitors simultaneously.
- Operate communications equipment (multi-line telephones, base radio, computer terminals, teletype equipment) quickly and accurately.
- Speak with a clear, well-modulated voice by phone and radio dispatching equipment while tactfully communicating with highly emotional callers.
- Work cooperatively with citizens, co-workers, sworn personnel, and other University, City and agency employees.
- Remain calm and exercise judgment in making decisions in emergency situations under heavy workloads.
- Determine priorities of emergencies.
- Work irregular hours to aid in 24 hour coverage.
- Type accurately.
- Maintain confidentiality and work under stressful conditions.
- Interact and communicate with people over the telephone.
- Use a computer for technical and communication applications.
- Answer telephone and take messages.
- Perform word processing and/or data entry.
- Perform receptionist duties.
- Maintain accurate and complete records.
- Supervise and train staff, including organizing, prioritizing, and scheduling work assignments.
- Develop and maintain policy and procedures manual.
- Provide training to staff on equipment usage.
- Follow state and federal regulations on confidential case files.
- Generate reports for the Uniform Crime Reporting system and the Police Department.
- Perform criminal history record checks according to regulations.
- Maintain current and accurate arrest warrants for faculty, staff, and students.
- Act as a liaison for the department.
Characteristic Duties and Responsibilities
Supervise and train Police Dispatchers and student employees including interviewing, recommending hiring, evaluating and scheduling.
Develop and maintain policy and procedure manual; provide training to staff on equipment usage.
Maintain confidential case files including criminal history information, arrest data, and dispositions by following state and federal regulations.
Generate routine reports for the Uniform Crime Reporting system and statistical reports for the Police Department.
Perform criminal history record checks for Federal Bureau of Investigation, Department of Defense, and other law enforcement agencies.
Perform functions of Police Dispatchers when needed.
Maintain current and accurate arrest warrants for faculty, staff, and students.
Act as liaison to vendors for inspection, maintenance and inventory of radio and alarm equipment.
No major sources of discomfort; works in confined office environment.
Authorized by Classification/Compensation, Human Resources
Employees may be requested to perform job-related tasks other than those specifically presented in this description. Participating in the University's hazardous waste minimization program is part of the job of each employee who uses (or may come in contact with) hazardous materials. Fair Labor Standards Act (exempt/non-exempt) is designated by position. University of Wyoming actively supports Americans with Disabilities Act and will consider reasonable accommodations.