This is a description of a staff position at the University of Wyoming, not a job opening announcement. Current job openings can be found at the Prospective Employees page. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities required.
Reports to: Designated Supervisor
UW Job Code: 3757
UW Job Family: 32
SOC Code: 11-3011
Pay Grade: 22
Date: July 01, 2008
Supervises and coordinates the operations of the Student Financial Operations (loan office) including preparation and review of student loan and financial records in accordance with federal law, state statutes, and University policies; develops/modifies delinquent payment notices and student loan policies and procedures; and counsel's non-students, students and parents regarding student financial issues.
Supervise the functions and operations of the Student Financial Operations (loan) office including maintaining adequate staffing levels, scheduling and supervising workloads to meet critical deadlines ensuring timely processing of loan processing cycles.
Hire, train, supervise and evaluate designated support staff.
Review student financial accounts including assessing University charges, posting of payments and collections, error detection and correction, and authorizing through University policies cancellation or discount of charges.
Respond to loan inquiries through explanation of applicable University policies, federal and state laws.
Notify Accounts Receivable when to place or release financial holds on student transcripts and registration, dependent upon loan default information.
Communicate with supervisor regarding cancellation or discount of charges or exceptions to established policies with realization of impact of decision on future collection policies; as directed by supervisor, discuss complicated situations with supervisor and offer ideas for resolution.
Maintain diligence and consistency in collection of student and non-student debts.
Correspond through notices, letters, phone calls with students, parents, and third parties regarding bad debts and returned checks.
Process/supervise process of collection documents.
Administer policies and procedures for non-payment, enrollment cancellation, service charge assessment and payment deferral agreements.
Communicate with other University offices to effectively coordinate Student Financial Operations functional operations.
Administer third party loan accounts concerning payments of student charges by governmental agencies or private companies.
Schedule Information Technology production runs as needed.
Serve as resource to and liaison with University departments and outside agencies and organizations; provide information and reports relative to student loans as appropriate; provide problem resolution.
May act on behalf of Manager, Financial Services Business Office in his/her absence.
May act with discretion to approve or deny short-term emergency loans, and supervise support staff in Accounts Receivable area in absence of Accounts Receivable supervisor.
Monitor budget expenditures for Student Financial Operations; purchase supplies and maintain office inventory; and maintain filing system for student loan records.
Provide reports to management regarding the loan process or delinquent accounts.
May serve on teams to provide expertise in the area of Student Financial Operations.
No major sources of discomfort, standard office environment.
Authorized by Classification/Compensation, Human Resources
Employees may be requested to perform job-related tasks other than those specifically presented in this description. Participating in the University's hazardous waste minimization program is part of the job of each employee who uses (or may come in contact with) hazardous materials. Fair Labor Standards Act (exempt/non-exempt) is designated by position. University of Wyoming actively supports Americans with Disabilities Act and will consider reasonable accommodations.