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Classification Description|Employees Human Resources - Classification Compensation

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Classification Compensation
Campus: 139 Wyoming Hall
Mail: Dept 3422
1000 E University Ave
Laramie, WY 82071-2000
Phone: 307.766.2377
Fax: 307.766.5607
Office Hours
Regular: 8:00am - 5:00pm
Summer: 7:30am - 4:30pm
Monday - Friday

Classification Description

This is a description of a staff position at the University of Wyoming, not a job opening announcement. Current job openings can be found at the Prospective Employees page. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities required.

Supervisor, Telecommunications Services

Reports to: Designated Supervisor

UW Job Code: 3002

UW Job Family: 32

SOC Code: 15-1081

Pay Grade: 24

Date: July 01, 2008

Job Purpose:

Supervise telecommunication billing and diagnostic processes and make appropriate recommendations; supervise telecommunications technical Helpdesk personnel; manage and schedule university telecommunications reorganization and installation projects; work with vendors to coordinate external telecommunication services; coordinate cellular sales; and audit integrity and operations of telephone systems.

Minimum Qualifications


Bachelor's Degree


2 years work-related experience

Required Licensure, Certification, Registration, or Other Requirements:


Knowledge, Skills, and Abilities

Knowledge of:

  • Information technology and telecommunications industries
  • FCC guidelines and restrictions related to the telecommunications industry
  • Computerized information systems used for billing and work order procedures
  • Helpdesk environment related to call centers
  • Accounting principles utilized in a university setting
  • Billing processes and procedures
  • Various database structures
  • Project management principles and practices
  • Accounts payable and Accounts receivables
  • Contract negotiation

Skills and Abilities to:

  • Supervise and train staff, including organizing, prioritizing, and scheduling work assignments.
  • Interpret policies and procedures
  • Analyze and interpret revenue streams, and prepare financial reports, statements, and/or projections
  • Communicate effectively with internal and external vendors.
  • Develop and implement new strategies and procedures
  • Perform complex tasks and prioritize projects
  • Identify and resolve problems with respect to telecommunication services offered to customers
  • Maintain concise and complete records
  • Organize and coordinate multiple tasks and projects
  • Provide technical advice and information to faculty and staff in area of expertise
  • Foster a cooperative work environment
  • Work effectively with a wide range of constituencies both on and off campus

Characteristc Duties and Responsibilities

Essential Functions:

Coordinate and supervise the billing operations area including troubleshooting and correcting problems and downloading/uploading files on the Business Services computer billing system.

Coordinate and supervise Telecommunications billing services.

Perform monthly call reconciliation to vendor billings; process call records daily, and maintain extra copy of call records in secured area.

Analyze system requirements, traffic loads, and equipment to identify current and future capacity needs; recommends and justifies new equipment acquisitions.

Manage and coordinate the cell phone purchase program including market research and ordering and maintaining cellular inventory.

Manage and schedule various projects required for reorganization and/or installation of telecommunications products; receive and coordinate orders; provide trouble resolution and order processing; and utilize multiple telecommunication databases on variety of different terminal types.

Provide user training on use of network voice system; provide technical training for telecommunications technicians.

Establish audit procedures for determining integrity and adequacy of new software and hardware for all telecommunications systems; ensure system design provides security against fraud.

Perform effective network system audits.

Develop communication policies and rates; research and test new products and voice services.

Manage the maintenance of the University numbering and dialing plan and related system documentation.

Supplemental Functions:

Assist with strategic planning.

Supervise billing and Helpdesk personnel.

Working Conditions:

Office environment; regularly exposed to electrical and mechanical hazards, fumes and vapors; occasionally subjected to confined areas; may lift up to 50 pounds of related equipment.

Authorized by Classification/Compensation, Human Resources

Employees may be requested to perform job-related tasks other than those specifically presented in this description. Participating in the University's hazardous waste minimization program is part of the job of each employee who uses (or may come in contact with) hazardous materials. Fair Labor Standards Act (exempt/non-exempt) is designated by position. University of Wyoming actively supports Americans with Disabilities Act and will consider reasonable accommodations.

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