This is a description of a staff position at the University of Wyoming, not a job opening announcement. Current job openings can be found at the Prospective Employees page. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities required.
Reports to: Designated Supervisor
UW Job Code: 4215
UW Job Family: 41
SOC Code: 43-2021
Pay Grade: 12
Date: July 01, 2004
Answers calls coming into the main University telephone console; assists callers with general information; transfers calls.
Answer incoming calls to the main University telephone console; assist callers by providing general directory information and dialing instructions; transfer calls.
Assist with completion of long-distance calls.
Verify and test PBX trunks for busy conditions through operator console; notify technician of detected malfunction(s); maintain log records.
Provide emergency call handling; expedite call transfer to Campus Police Department.
Perform data entry updates for equipment management system.
Receive, verify, and input electronic directory changes.
Keep abreast of changes in departments including changes of extensions and names of personnel involved; verify information.
Assist in coordinating work schedule of student employees; train new operators.
Required to work overtime and be on-call during peak activity periods.
No major sources of discomfort, standard office environment.
Authorized by Classification/Compensation, Human Resources
Employees may be requested to perform job-related tasks other than those specifically presented in this description. Participating in the University's hazardous waste minimization program is part of the job of each employee who uses (or may come in contact with) hazardous materials. Fair Labor Standards Act (exempt/non-exempt) is designated by position. University of Wyoming actively supports Americans with Disabilities Act and will consider reasonable accommodations.