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Classification Description|Employees Human Resources - Classification Compensation

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Classification Compensation
Campus: 139 Wyoming Hall
Mail: Dept 3422
1000 E University Ave
Laramie, WY 82071-2000
Phone: 307.766.2377
Fax: 307.766.5607
Office Hours
Regular: 8:00am - 5:00pm
Summer: 7:30am - 4:30pm
Monday - Friday

Classification Description

This is a description of a staff position at the University of Wyoming, not a job opening announcement. Current job openings can be found at the Prospective Employees page. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities required.

Video Teleconference Operator/Office Support

Reports to: Designated Supervisor

UW Job Code: 5001

UW Job Family: 51

SOC Code: 27-4011

Pay Grade: 15

Date: July 01, 2008

Job Purpose:

Provide evening and weekend support for the operation of video teleconferencing equipment including, but not limited to computers, elmos, and DVDs; provide guidance to instructors and others on the use of teleconferencing equipment requiring highest level of reliability and promptness in support of teleconferencing courses. Troubleshoot proactively video conferencing systems and equipment problems; and provide clerical support as directed, or serve as backup clerical support for main office clerical tasks.

Minimum Qualifications


Associate's Degree


1 year work-related experience

Knowledge, Skills, and Abilities

Knowledge of:

  • Operation of video teleconferencing equipment and auxiliary equipment including, but not limited to computers, cameras, tape recorders, microphones, amplifiers and similar equipment.
  • Operation of computers.
  • Troubleshooting methods, techniques and procedures.
  • Time management methods to meet deadlines.
  • Effective communication skills.
  • Training and instructional techniques and methods.
  •  Internet application usage.
  • Microsoft software applications and other computer applications used in area.
  • Office equipment usage procedures such as for operation of photocopiers.
  • Interpersonal ability to work with diverse community.
  • Customer service courtesy techniques and methods.

Skills and Abilities to:

  • Operate video teleconferencing equipment and auxiliary equipment such as computers, cameras, microphones, and tape recording equipment.
  • Respond to equipment problems, troubleshoot problems, and provide routine mainte-nance to correct problem, or contact appropriate employee when outside of area of expertise.
  • Provide guidance to instructors, participants and others on several types of equipment operation.
  • Monitor classrooms for positive classroom environment.
  • Handle flexible work schedule in multiple locations to provide evening and weekend work times.
  • Provide clerical office support, as directed.
  • Work with confidential information.
  • Work professionally with faculty and students.
  • Work as a team member and foster a cooperative work environment.

Characteristc Duties and Responsibilities

Essential Functions:

Operate video teleconferencing equipment including auxiliary equipment such as computers, elmos, DVDs, VoIP.
Troubleshoot proactively video conferencing systems and equipment problems; perform routine maintenance or contact appropriate staff to report equipment trouble outside of area of expertise.
Provide guidance to instructor, participants and others on the use of teleconferencing equipment on the appropriate use of equipment which additionally requires the highest level of reliability and promptness to provide evening and weekend support.
Monitor rooms while in session to ensure positive classroom environment; provide assistance when needed for problems with equipment.
Provide clerical support, as directed, performing support tasks such as photocopying and assembly of course materials; collection of materials at end of class for mailing; proctoring exams and evaluations; typing, labeling, etc; securing equipment, classrooms, and buildings; and maintaining the inventory.

Supplemental Functions:

Occasional coverage of the video conferencing system(s) at the UW Outreach Building.
Perform other duties, as assigned.

Working Conditions:

Office and classroom environments. Occasional exposure to electrical or mechanical machine hazards.

Authorized by Classification/Compensation, Human Resources

Employees may be requested to perform job-related tasks other than those specifically presented in this description. Participating in the University's hazardous waste minimization program is part of the job of each employee who uses (or may come in contact with) hazardous materials. Fair Labor Standards Act (exempt/non-exempt) is designated by position. University of Wyoming actively supports Americans with Disabilities Act and will consider reasonable accommodations.

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