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Campus Computing Information for New Faculty

The University of Wyoming’s Academic Computing Labs, Central Computer Facilities, Telephone, and Data Communication Service are an important part of academic life at UW. This section is a brief summary of the facilities and the associated support provided by the Division of Information Technology for students and faculty to achieve excellence in academic pursuits and to enhance the quality of their educational experience.

Use of university computers and data communications networks is governed by University Regulation 690 (http://www.uwyo.edu/generalcounsel/_files/docs/uw-reg-3-690.pdf ) and Academic Student Computer lab policies (http://microlab/asu_policies.htm). Use of telephones and calling information are described at the beginning pages of the University Directory.

Central Computer Facilities

There is a range of computing equipment available for research and academic purposes. A state-of-the-art Windows domain is used for file storage, printing, and accessing a wide range of associated peripheral equipment. The campus-wide data communications network provides access to these services and to the Internet from most campus buildings.

Location

IT Client Support Services is located on the first floor of the Information Technology Center (ITC) at the east end of Sorority Row (map). The Division Office is located in Room 372 of the ITC. For information on products and services provided by Information Technology, visit the IT Web site (www.uwyo.edu/infotech) (also see the ITC first floor services page).

Hours

The central computers are operated 24 hours a day and are available for general use with the exception of scheduled system times. Although the ITC building is only open during normal business hours (with the exception of the ITC computer lab), the central computers are operated in an unattended mode during off-hours so that they can be accessed from computers that are connected to the campus network or through the Internet. During fall and spring semesters, the Coe Library and ITC computer labs are open 24 hours a day and are only closed on holidays and for system maintenance time. The other Academic Computer Labs on campus open and close at different times, depending on the day. To view the current schedules for these labs, go to the ASU Lab Schedule page (http://microlab.uwyo.edu/labs/schedule.asp). For information about individual college and department lab hours, contact the responsible college or department.

UW Computer Network Access

On-Campus

The University of Wyoming has wireless Ethernet access points in many campus locations. There are several methods that may be used to connect to the wireless network. Information Technology’s Wireless Networks website (www.uwyo.edu/infotech/services/network/wireless/) contains current information, updates, access point location maps, and How-To directions for students, faculty and staff. How-To documents covering a wide range of subjects are available on the Ask IT website (www.uwyo.edu/AskIT/default.asp?parentid=1).

Students living in the University Residence Halls, River Village Apartments, Honors House, Fraternities and Sororities have access to high-speed Internet network connections or wireless access, depending on the location. For more information on separate charges applied to Fraternities and Sororities through their individual House Corporations, contact Information Technology Billing in the ITC, Room 325 at 766-4357, option 2. For Residence Halls and River Village, information is available on-line on the ResNet website (www.uwyo.edu/Resnet) or call 766-2989.

Off-Campus

Secure off-campus access to university resources is available through the WyoSecure virtual private network service. UWYO accounts are able to securely connect to the UW data network from off-campus using an Internet connection. Instructions, information, and frequently asked questions are located at the WyoSecure VPN web page.

Departmental Support Unit / Help Desk

The Departmental Support Unit consists of Departmental User Consultants and the UW IT Help Desk. The Help Desk provides tier 1 and tier 2 phone support for computer hardware and software questions. Calls are tracked by a Call Tracking System and if not solved at the first or second level, are assigned to a departmental specialist for resolution. The Departmental Computer Support Specialists are responsible for assisting designated departments with their PC or Mac problems via phone, email, chat, remote support, or in person. They provide assistance in all areas of computing from advising about software and hardware purchases to installation and troubleshooting. PC Sales is available to assist with purchasing of computers and computer related hardware. PC Maintenance is responsible for fixing PC's and related peripheral equipment for campus owned machines. There is also a Mac specialist who provides on-site maintenance and repair as well as consulting services to assist with Mac software and hardware problems.

IT's Computer Sales is available to assist with purchasing of computers and computer related hardware. IT Computer Maintenance is responsible for fixing PC's and Macintosh computers and related peripheral equipment for campus owned machines.

Computer Labs - Academic Support Unit (ASU)

There are a number of staffed computer labs located throughout campus, which are available to students, faculty and staff. Scheduled hours for each of these labs are posted at the entrance to each lab and can be viewed at and printed from the Academic Support Unit Lab Schedule page (http://microlab.uwyo.edu/labs/schedule.asp). During open hours the labs are staffed by Student Lab Assistants who will be able to help with questions. These labs contain personal computers with software and equipment necessary for academic use. These machines are connected to various servers across campus. There is also a variety of software available for use in completing university course work. Any software that a faculty member wishes to have added to Academic Computer Labs for academic instructional purposes must be approved and implemented by Information Technology. University Software Submittal policies can be accessed by visiting the ASU Faculty/Staff Services page (http://microlab.uwyo.edu/services/facstaff_services.asp).

Some available software:

  • Web browser (Internet Explorer)
  • Email programs (Webmail and Outlook Express)
  • Microsoft Office (Word, Excel, Access, PowerPoint, and FrontPage)
  • SAS, SPSS and Minitab statistical packages
  • Special software requested for university courses

For a complete list, go to the ASU Lab Software page (http://microlab.uwyo.edu/labs/software.asp).

For a complete list of available labs, go to ASU Lab Locations page (http://microlab.uwyo.edu/labs/lab_locations.asp).

Computer Training Opportunities

The Division of Information Technology provides hands-on computer training workshops covering popular software programs. There are myriad workshops covering the core Microsoft Office applications, Adobe titles, UW’s Survey and Web Content Management System tools, and security and backup utilities.

Approval To Use Computers

Anyone who is currently registered as student, faculty or staff may obtain accounts to use the central computing facilities and the Academic Computer Labs in conjunction with assignments, classroom instruction and employment-related activities. Faculty and staff members should contact the IT Help Desk, 766-4357, option 1. (http://www.uwyo.edu/infotech/services/helpdesk/uc/).

Email

All UW students, faculty and staff have access to the email system. Email addresses for faculty, staff and students are listed in the printed Campus Directory. They can also be accessed on-line from the UW Web Directory (www.uwyo.edu/uw/People). Faculty, staff and students have access to Outlook Web Email  (https://uwmail.uwyo.edu) for electronic mail.

Class Files

Many instructors use the network to distribute assignments necessary for their classes. To access these files students can either map a network drive to \\windows.uwyo.edu\student\classfiles or they can open a window to class files by choosing Run from the Windows Start Menu and then typing in \\windows.uwyo.edu\student\classfiles. Students can then look through the directories until they find the one that corresponds to their class. For more information see the UWStudent Lab System Classfiles FAQ.

Larger files, such as lecture presentations, can be stored on a different server so the students can view the files with a Web browser. For more information on creating a folder for larger files, please contact the IT Help Desk, 766-4357, option 1.

Fees

In an effort to provide computing services outside of normal consulting, Information Technology has established a standard set of fees to cover some of the costs of the service. To see a list of the standard fees, browse the IT Fees Web page (www.uwyo.edu/infotech/aboutit/fees/).

Desktop Hardware and Software Standards

There are many options when choosing a PC or Mac that include decisions about what to buy, whether it will work with the campus network, who to call if there are problems, etc. These are all important considerations. The Division of Information Technology has over the years adopted standards and recommended them to the campus. To review these standards browse the Computer Standards at UW Web page (www.uwyo.edu/infotech/services/Support/standards/). Client Support Services is available to work with you if you have any questions. Contact the IT Help Desk, 766-4357, option 1.

 

If you have other questions or need more help, please contact the IT Help Desk at 766-HELP (766-4357), and choose option 1 from the provided menu. Your call will be logged and assistance will be provided in a courteous, timely, and professional manner.top of page

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