(eNews Extras are late-breaking stories not included in the printed version of this newsletter)
The University uses a VPN (Virtual Private Network) to allow
users full access to the University data network when working
remotely or from the UW campus wireless network.
Undoubtedly, many of our readers have seen the frequent reports of identity theft from universities and organizations across the nation due to breaches of central, departmental, or individual data stored on computers. For an example of the alarming frequency and number of affected people, see www.privacyrights.org/ar/ChronDataBreaches.htm. Over 50.5 million records have been exposed to risk just since February, 2005!
Most people are familiar with the television show CSI: Crime Scene Investigation, on which a group of crime lab technicians, police, and others examine evidence using state of the art equipment and procedures to discover the circumstances of a crime and/or uncover the killer of the week. There is a new group at the University of Wyoming who will endeavor to bring tools, procedures, and information to the campus community for computer, data, and identity protection. This group is the Computer Security Initiative: University of Wyoming team, otherwise known as CSI: UW.
The CSI: UW team will, over the course of the academic year, raise computer users’ awareness about the risks of networks and the Internet, provide information on how to keep data secure, and teach users safe computing practices. The team will offer training and informational lectures for individuals and groups on campus, as well as publish information in the Branding Iron and other UW communications media.
One of the goals of the CSI: UW team is to teach faculty, staff, and students how to take responsibility for their own computer and data security. The team will cover well-known security issues such as passwords, viruses, spyware, hacking, and phishing, along with possible solutions, and will answer the most important security-related questions, including:
Current updates and information on UW’s Computer Security Initiative may be found on the CSI: UW pages (www.uwyo.edu/infotehc/services/security/csiuw/).
In early August of 2005, the project to replace UW’s older Student Information System (SIS) with Banner, a new enhanced SIS system from SunGard SCT, successfully reached its first major milestone. The Banner Admissions software module is now in day-to-day use by the UW Admissions office and other campus departments. Additionally, the Banner General Person software module has been implemented. Banner General Person tracks individual information and also provides the new mechanism by which computer accounts (to access the UW network, email and the Internet) are automatically generated. The Admissions and General Person modules are the backbone of the new Banner SIS system. They will provide a solid base on which additional Banner modules will be implemented.
The implementations of Banner Admissions and General Person were completed on-schedule and within the allotted budget. Everyone involved deserves hearty congratulations on a job very well done. The teams working on the project now turn their attention to the other programs and modules that remain to be implemented: the WyoWeb portal (fall 2005), Financial Aid (first phase in January 2006, second phase in March 2006), Student Records and Registration (March 2006) and Accounts Receivable (August 2006). Much more work remains, but to this point, the project has been very successful.
The WyoWeb implementation, scheduled for later this fall, is particularly exciting. Students, faculty, and staff will have a configurable Web portal (a secure Web site that brings together information from many different sources) through which to access news, software applications, email, calendars, and a host of other information. Users will be able to configure the portal to work in the way that is best for them. As more of the Banner functionality is made available over the coming year, more information and functions will be made available. Students will be able to register for classes, pay bills, review and accept financial aid, and complete a host of other tasks. Faculty will be able to deliver more information to students and will be able to post grades on-line. Finally, the portal will give users the opportunity to suggest new features, allowing IT and other campus groups to deliver the most requested functionality.
More information on the Banner and WyoWeb implementation projects can be found on the About WyoWeb site (www.uwyo.edu/aboutwyoweb) or by contacting Jim Berrigan, IT Project Manager, at Berrigan@uwyo.edu or 766-2636.
Information Technology encourages all Windows XP users to
upgrade to Windows XP Service Pack 2 before the end of the year.
Why should users upgrade to Service Pack 2?
– Adapted from Microsoft resources at www.microsoft.com/windowsxp/sp2/topten.mspx
Windows XP Service Pack 2 was released to manufacturers in August, 2004. Information Technology tested the Service Pack during the fall of 2004 and officially announced support of its installation on UW computers during the winter of 2004-2005. (See the IT News, Winter 2005 Windows XP SP2 newsletter article at www.uwyo.edu/infotech/aboutit/news/newsletter/2005/05Winter.asp#xpsp2. Detailed information and links to instructions were made available through this announcement.)
In the spring of 2005, 29 percent of the Windows XP departmental computers on the UWYO domain had been upgraded to Service Pack 2. Today, UW network reports show 73 percent have now been upgraded to SP2. This is great progress! The goal is to have all Windows XP operating systems upgraded, even those that are not on the UWYO domain, by the end of 2005.
If you need assistance or would like to make an appointment for this important upgrade, please contact your IT departmental user consultant. Alternatively, you may choose to upgrade on your own. As mentioned in the previous article, users may go to the Windows Update site at http://windowsupdate.microsoft.com or to the local UW network resource at \\uwapps\Patches\WindowsXP\SP2 to install Windows XP Service Pack 2. If you use the local network resource to install SP2, please follow the instructions on IT’s AskIT Web site at www.uwyo.edu/askit/displaydoc.asp?askitdocid=246&parentid=1.
Because of the critical need for this update, IT consultants will be contacting users in the coming months to schedule the SP2 installation for those remaining computers that have not been upgraded. Please help us get all UW computers upgraded.
*There are more than 4,000 Windows computers on the UW network. We strongly recommend upgrading any system that is capable of running Windows XP. Windows 95, 98, and NT computers are no longer supported by Information Technology.
Wireless network access is available at the University of Wyoming in many campus locations. For current locations of buildings with wireless access points, see the campus Wireless Location Map or the List of Wireless Locations on the Wireless Networks at UW site (www.uwyo.edu/infotech/services/network/wireless/). IT will continue to expand coverage areas as funds permit.
There are four ways to authenticate and connect with the UW wireless network: PEAP (Protected Extensible Authentication Protocol), LEAP, VPN, and Wireless Gateway. PEAP is the recommended access method, as it provides excellent security and is easy to use. With PEAP, once you have authenticated to the UWYO domain, your computer will automatically connect. For instructions and additional information, please see the Wireless Networks at UW site (www.uwyo.edu/infotech/services/network/wireless/).
Many UW users currently authenticate through the Wireless Gateway. However, this option is not recommended, as the data is not encrypted and therefore can be captured and read by others accessing the network. The Wireless Gateway is provided primarily for University guests. In the future, the Wireless Gateway access will be further restricted from reaching UW resources behind the UW firewall.
Most new laptops support PEAP. If you are using an older laptop or a wireless card that doesn’t support PEAP, you should consider replacing it. IT can assist in selecting another wireless card. Users are encouraged to convert to PEAP at their earliest convenience. To set up PEAP on your laptop, see How to Use PEAP Authentication on the UW Wireless Network (www.uwyo.edu/askit/displaydoc.asp?askitdocid=150&parentid=1), or contact your user consultant or the IT Help Desk, 766-4357, option 1.
In late 2004, the consulting firm of RSM McGladrey undertook a campus-wide review of information technology services with an eye toward identifying key technology issues and vulnerabilities that affect the University community. As part of the review, RSM McGladrey developed subsequent recommendations to better align UW technology institution-wide with the University’s mission. The results were presented to the University community this past April.
A high-level, broadly based Planning Team was appointed by the President to guide the review process. Serving on the initial team were Rollin Abernethy, Henry Bauer, Leellen Brigman, Bill Gern, Andrew Hansen, Bruce Hooper, Maggi Murdock, and Robert Aylward. The consultants received input from Deans, Directors, and technical faculty and staff, of whom 98 completed questionnaires and 149 were interviewed. The consultants made specific recommendations to the Planning Team for developing comprehensive strategies for technology, improving security, and increasing cost efficiency. The Planning Team then invited the University community to presentations by the consultants and asked for comments. More than 100 faculty and staff attended, and approximately 30 offered written comments. Details of the review may be found on the UW Information Technology Services Review site (www.uwyo.edu/itsr/).
Many of the recommendations and comments have been incorporated into the UW Support Services Plan II 2005-2010 (http://oia.uwyo.edu/ssp/) and the Information Technology Support Services Plan 2005-2010 (www.uwyo.edu/infotech/aboutit/ssp/). The Planning Team will continue to guide UW in implementing these plans and in determining the University’s technological direction.
SAS 9.1.3 for Windows is now available free of charge to UW departments. All currently licensed SAS users should upgrade to version 9.1.3 at their earliest convenience. Users who need SAS for work should contact their departmental user consultant to request access. After access has been granted, users may upgrade by:
If you need help or have questions on installation, please contact your user consultant or the IT Help Desk at 766-HELP (4357), option 1. Please note: IT can help with installation support, but is unable to provide functional support for the SAS software application itself.
Access to SAS 8.2 will be discontinued December, 23rd, 2005. New installations of this version are not recommended. Users are encouraged to update to SAS 9.1.3 before the end of the fall semester. (On December 23rd all users will be removed from the older version of SAS and the application will be removed from service.)
If you don’t have an SAS license but need one, call 766-3686 or your departmental user consultant for information. Please report any issues with the new version to your user consultant or to the IT Help Desk, 766-HELP (4357), option 1.
In April, 2005, the Division of Information Technology asked students, faculty and staff to respond to an on-line survey to help us improve our services. There were 1,188 responses from students and 952 responses from faculty and staff. Respondents who completed the questionnaire were entered to win their choice of an Apple iPod Mini or a Canon PowerShot digital camera. The winning student, selected at random, was Rebecca Wattier of Spearfish, South Dakota. Staff member Brenda Wiley, an employee in the University’s Human Resources Department, was the faculty/staff winner. Thanks to all who responded to the survey for their help in identifying how to improve IT services at UW. Results of the summary will be posted at www.uwyo.edu/itsurveys.
Unified Messaging is an extremely powerful messaging system that integrates voicemail and email. In the past, Unified Messaging was only available for a handful of University voicemail users. With a recent upgrade, Unified Messaging is now available for all campus voicemail users. With Unified Messaging:
Unified Messaging also includes an additional 25 MB increase in your Exchange email storage quota. Unified Messaging is available for $9.00 a month, just $3.00 more than a basic voicemail account. For more information or to sign up for this service, contact the IT Telecommunications Help Desk at 766-4357, option 2.
Over the summer, Information Technology upgraded the faculty and staff Exchange servers and implemented new student Exchange servers. As a result, all faculty, staff, and students now enjoy the same email services, including an increase to 100 MB of storage. With the upgrade, all new student and new employee accounts are now pre-created and Web access to email is now available through a new Web address: https://uwmail.uwyo.edu. Additionally, the Exchange Global Address List now includes student names in a second list. (Staff who want to exclude searching the student-name list when composing messages should see How to Change the Default Address List in Microsoft Outlook at www.uwyo.edu/askit/displaydoc.asp?askitdocid=161&parentid=1.) How To instruction links and information for UW email services can be found on the UW E-mail Frequently Asked Questions Web page (www.uwyo.edu/askit/displaydoc.asp?askitdocid=460&parentid=1).
Your UW Exchange email account is available from any computer connected to the Internet, worldwide. This is particularly useful when traveling or using someone else’s computer. UW’s email system, Exchange, is accessible from any computer with a Web browser at https://uwmail.uwyo.edu. You will be prompted for your username and password to access your email account.
Accessing your UW Exchange Email from any browser:
A BlackBerry® isn’t a fruit. It is a cellular wireless handheld device that integrates your UW email, address book, calendar, notes and tasks. BlackBerry service connects wirelessly to the UW Exchange email server for real-time access to your email, calendar and Internet without a computer.
Your username and password are like your signature: When they are used to log onto a computer system, you are ultimately responsible for any document or transaction generated with your account, since, as far as the system is concerned, an authorized user is logged on. (An authorized user is someone who is either an employee or student of the University or has legitimate access to data that is housed in the University of Wyoming computer systems.)
To maintain security and appropriate account usage on campus, passwords should always be kept confidential and password sharing should not be implemented or condoned as a departmental policy.
New employees may need access to accounts and administrative systems on their first day of employment. If possible, University departments should complete necessary hiring processes well in advance of the new employee’s start date. New employees should never be given another employee’s username or password to perform computing tasks.
If you have questions or concerns, please call the IT Help Desk at 766-4357 (6-HELP), option 1, contact your user consultants, or email firstname.lastname@example.org.