IT News
UW IT Support

Start Your Semester Right with UW IT!

Get a productive start to this spring semester with Information Technology’s help and services: http://www.uwyo.edu/infotech.

Your feedback is important. Please let us know what you think of our services and how we can serve you better. Email us at UWITcare@uwyo.edu.

 

 

IT Help Desk – More Options to Connect with UWIT, Including Online Chat

Contact the UW IT Help Desk for all of your IT needs. Now there are even more ways to connect with the IT Help Desk. Use the new online chat option at http://support.uwyo.edu/, submit requests through the IT Help Request form at https://www.uwyo.edu/itsecure2/gethelp/, email userhelp@uwyo.edu, or call 766-4357, option 1 from 8:00 a.m. to 5:00 p.m Monday through Friday.

The IT Help Desk provides immediate support and can quickly assist you with solving most common technology problems.

 

OneDrive and Office Web Apps on Office 365

Office 365In addition to the recent email storage increase to 50 GB, Office 365 comes with 1 TB of OneDrive online, cloud storage. Log into Outlook Web Access (https://uwmail.uwyo.edu/), and click OneDrive in the header to get started. OneDrive can be used to save documents and other files so they can be accessed from anywhere with an Internet connection. With OneDrive, Microsoft Office Web Apps, Word, Excel, PowerPoint, and OneNote are also available. These allow you to open, edit, and share documents in your UW OneDrive. OneDrive is great for working on files with others, including allowing multiple-user updates and changes in real time.

 
CTS logo

Classroom Technology – Faculty Training

UW IT’s Classroom Technology Support team and the Ellbogen Center for Teaching and Learning have partnered up to provide a workshop for general campus classroom technology before the start of each semester. CTS will be available the week of Jan 20th – 23rd for classroom technology workshops.

To sign up for a workshop session, please see the instructions here: http://www.uwyo.edu/centralscheduling/classroom-building/training.html.

Contact CTS at any time for individual workshops or help

Instructions for using a specific classroom’s technology are on the Explore a Classroom (www.uwyo.edu/cts/info.asp?p=9311) pages on the CTS website.

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Research Computing Support

Whether you are curious how research computing might assist in your research or you are a high performance computing expert who wants to know more about computer resource access, the Advanced Research Computing Center (ARCC) can help with your research needs. Visit the ARCC website for more information on services and resources.

 

UW Wireless? Use UWyo (not UWguest)

The university has different wireless service levels. You should use UWyo (rather than UWguest). The UWyo connection can easily be set to connect automatically when you are in wireless range (see screenshots below). UWyo advantages:

  1. Can be set to automatically connect.
  2. Does not timeout like UWguest.
  3. Allows you access to computing and networking resources behind the UW firewall, such as file shares and remote desktop.
  4. Has a much faster connection speed than UWguest.

  

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See http://www.uwyo.edu/askit/displaydoc.asp?id=1769 for more wireless information

 
IT Service Center

Need Help with a Personal Computer?

The IT Service Center is here to help with faculty and staff personal computers and mobile devices. If you need a virus removed from your computer, diagnostics ran, help installing software, or help with smartphone or mobile device to connect to the UWyo wireless network, the IT Service Center can help.

The Service Center is located in the Information Technology Center, Room 160, which is right by the computer lab. The Service Center is open 9:00 to 4:00 Monday through Friday during the academic year and 10:00 to 4:00 during breaks. The Service Center does ask that you stay with your computer or mobile device while it is being worked on. This allows our Service Center staff to show you and explain what they are doing with your computer.

 

Need to Find Us?

The Information Technology Center is located on Sorority Row next to the Fine Arts Center.

ITC location map
 

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Software for UW and Personal Computers

Microsoft Office Now Free

UW IT has an agreement with Microsoft that allows all UW owned computers to have a Windows operating system and Windows Office (Outlook, Word, Excel, PowerPoint, Access, OneNote, Publisher) free of charge. The agreement also allows other Microsoft products to be sold for less than their normal educational discounts for UW owned computers.

Microsoft Office suites, Office 2013 for Windows and Office 2011 for Mac, are now available free of charge for benefitted, current employees for their personal computers. Office can be installed from your Office 365 account using these instructions. Faculty and staff can also use the Office Web App programs in Office 365 (including scaled-down versions of Word, Excel, PowerPoint, and OneNote) by logging into email from WyoWeb or https://uwmail.uwyo.edu. UW IT also offers the Microsoft Work at Home program for any benefitted employee to be able to purchase an operating system or Office for a personal computer at a reduced cost.

Adobe-Subscriptions only after February 13th

UW IT's agreement with Adobe allows the sale of both perpetual licenses (that are version specific and do not expire) and annual subscriptions. Adobe will stop selling perpetual licenses after February 13th. Upgrade plan renewals are now available for certain Adobe products. IT Software Services will contact you if you have an upgrade plan with a renewal available.

Ordering

A list of available software can be seen on the online ordering site, where orders can be placed and paid for with a P-card. If you have questions about software offerings or installation, please email itsoftw@uwyo.edu.

 

Microsoft Updates

On the third Tuesday of every month Microsoft Updates will be automatically distributed to computers across campus. You will know that there are updates to install on your computer when you see the update icon, below, at the bottom left corner of your computer screen. You can install the updates using these instructions (www.uwyo.edu/askit/5001/).

system tray

If updates have not been installed by the second Tuesday of the following month, your computer will automatically install them and may automatically restart. Any open work could be lost if your computer automatically restarts. The next dates for the automatic installation of updates and possible restarts are listed below.

•  February 10, 2015
•  March 10, 2015
•  April 14, 2015

If you have questions about Microsoft updates, please check the WSUS FAQ (www.uwyo.edu/askit/487/) or contact the IT Help Desk at 766-HELP.

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