Residential Network Problem Report

First Name:
*

Last Name:
*

UWyo username:
*

Residence Building:
select one Crane Hall Downey Hall Health Sciences Hill Hall Honors House McIntyre Hall Orr Hall River Village White Hall Alpha Tau Omega Chi Omega Delta Delta Delta Kappa Kappa Gamma Pi Beta Phi Phi Kappa Alpha Sigma Alpha Epsilon Sigma Chi Sigma Nu Sigma Phi Epsilon *

Room Number:
*

Preferred Contact Phone Number:
*

Date of Failure:
*

Time of Failure:
*

MAC address (How to find the MAC address):
*

General description of error or behavior:
*

If you share a room, does your roommate experience similar problems with the same sites or other sites?
select one Yes No Not applicable *

Are you able to successfully use the same sites and perform the same tasks during the following times?
select one Between 6 am and 6 pm Between 6 pm and 6 am Does not work at any time Not applicable *

Has the computer been scanned for viruses and malware?
select one Yes No *
 

Protocols used (if known):
select one HTTP HTTPS SMTP FTP Telnet Other     If "Other" is selected, specify:

Internet site problems

General browsing site URL or IP address cut and pasted from browser:

Description of exact steps taken at this site and any subsequent URL or IP address information:


File download site URL or IP address cut and pasted from browser:

Description of exact steps taken at this site and any subsequent URL or IP address information:


Instant messaging URL or IP address cut and pasted from browser:

Description of exact steps taken at this site and any subsequent URL or IP address information:


Class work URL or IP address cut and pasted from browser:

Description of exact steps taken at this site and any subsequent URL or IP address information:


Other URL or IP address cut and pasted from browser:

Description of exact steps taken at this site and any subsequent URL or IP address information: