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Computer Imaging Services
from Information Technology

Information Technology began imaging computers campus-wide in the spring of 2006 as a means to provide a standard software configuration across campus and to improve efficiency and security. In an effort to extend these benefits, IT provides licenses and support to groups with internal experts who require specific software and settings in addition to those included on the standard image.

IT purchases large blocks of Symantec Ghost and Big Bang’s Universal Imaging Utility (UIU) licenses. IT’s license model comprises a significant number of university-owned computers. As a result, IT can provide those licenses to our clients without an associated fee under the conditions outlined in the Imaging Agreement. This agreement must be completed, signed, and returned to Information Technology's Front Desk in the lobby of the Information Technology Center before imaging support can be provided.

Information Technology provides training, imaging, and administrative support along with the licenses noted above to clients for the purpose of imaging multiple computers. Training sessions are announced and will also be available by arranging for group or individual training sessions through the Partners Program. IT also maintains a list of Imaging Frequently Asked Questions.

New base IT images are made available to clients once per month. The base image includes the currently supported Windows Operating System and patches, Microsoft Office Suite, PDF Reader software, administrative utilities, wireless configuration utilities, and UW’s supported antivirus application. The image is also configured according to IT security standards. Clients should not remove components prior to installing other specialized software. Security settings, administrative accounts, antivirus, and the UW image login splash screen information must remain unchanged. IT conducts checks on departmental builds intended for imaging and central storage. UW-provided antivirus, firewall settings, and the original splash screen must be present to be eligible for imaging. IT is unable to support non-IT base images.

Information Technology provides a single desktop computer which is available for checkout or in-house use to build a production image. The computer is checked out on a first come, first served basis for a maximum of two business days. Clients can install software and configure the computer as needed. It is the client's responsibility to ensure that imaging multiple computers does not violate the license agreements of any software they install.

Once the client has configured the computer they will return it to IT where a designated IT User Consultant will create a production image. IT will create two images (desktop, laptop, or one of each) each month, per division code, as defined by Human Resources (divisions may request the creation of additional images for a fee - see the FAQ page for more information). IT provides up to 15 GB of storage per image free of charge. Storage space that exceeds 15 GB is billed at normal data storage rates through IT Billing Services. Divisions are recognized as those generally depicted on University Organization Charts at the President, Vice President, and Dean level. If two images have already been created for a division and another department/unit under that division wishes to participate, they should contact the original department or division authority to determine a common use of a single image. If a common use cannot be determined an additional image can be created with an associated fee. Information Technology places production images on a central storage space configured for secure access to the division’s designee(s). The designee has access to and is responsible for managing permissions on the central storage share.

Information Technology requires that imaged computer accounts be added to the UWYO Active Directory and be configured to log into the UWYO domain. This is required to track license usage to stay in legal compliance with license agreements. Computers that participate in non-UWYO domains are not eligible for this service. Clients who intend to use imaging licenses for computers that do not comply with the above requirements are expected to purchase and track their own imaging utility licenses using departmental resources. Information Technology may be able to assist departments in locating the lowest cost licenses for their needs.

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