Imaging Services Frequently Asked Questions

They are named descriptively by their creation date with a maximum of 8 characters such as 09june07.gho. If the image is larger than 2GB Ghost will create an additional file for every additional 2GB. Those files will be named the same as the first with the last two characters replaced with numbers that count up sequentially and a .ghs extension. An example would be 09june01.ghs and 09june02.ghs.

If the BartPE disk doesn’t have the drivers required for your network card it will display that it cannot detect a NIC. IT recommends pulling images from external hard drives or thumb drives to avoid the need for updating drivers or loading network support. If you absolutely require the network drivers you can provide the actual files (not the .exe install file) to IT and they will be added to the boot disk image.

You must use a CD burning software package with the option to “burn image to disk”. Simply copying the file to the disk will not make it bootable.

Your image can be as large as you want however you will be charged standard data storage rates for any amount exceeding 15GB.

Microsoft releases updates on the second Tuesday of every month. The base image will be created as soon as possible after those updates are released. In the case of critical updates being released off schedule due to security risks, a new base image will be created as soon as possible.

The current image includes Windows 7 with all critical updates, Microsoft Office 2010 Professional with all updates, Microsoft Forefront, Internet Explorer 8 32-bit, SyncBack SE, Windows Media Player 11, FoxIt PDF reader, and the current Java version. In addition, the image includes the wireless configuration utility files however it is not installed. CD/DVD burning software and DVD decoding software is not included on the UW image and cannot be due to site license restrictions from the software vendors.

Information Technology will support two free images per division along with any additional images requesting departments/units choose to pay for.

No, it is simply them performing the same task as the IT consultants. As long as there are no changes required for their use, it will not count as being used for special division needs.

Yes – each division is allowed two images regardless of type.

Additional images (beyond the two initial images) may be created for a division for a $150 one-time setup fee per image, regardless of storage location.

• The date of the request for the creation of any additional images will be recorded by IT and the originator of the request will be contacted by IT in late May of each year to determine if they will continue to use imaging services for the following fiscal year.

• In the event that one or both of the first two requestors within a division no longer wish to participate, imaging services will be provided free of charge for the next request(s) from that division.

• A $50 yearly maintenance fee will be charged to the requesting department/unit for each image in excess of the two initial images allowed per division.

• Fees will be billed via IT Billing Services during the July billing cycle.

This has been occurring on some Dell GX755 and other recent model machines. Go into the bios and change the drive settings to "Legacy" if possible. If legacy isn’t an option try something other than what it currently selected.

Go into the bios and change the drive settings to "Legacy" if possible. If legacy isn’t an option try something other than what it currently selected.

Download the most recent boot disk image and use it. You are probably using a version of Ghost previous to the one with which the image was created.