computer monitor

Faculty/Staff Computing Survey Results
Spring 2004

741 total respondents

  1. What best describes your role at UW?

      Number of Respondents Percentage of Total
    Full-time staff 416 56.14%
    Faculty 209 28.21%
    Part-time staff 62 8.37%
    Administration 34 4.59%
    Graduate assistant 20 2.70%

  2. Which of the following technology products do you own?

      Number of Respondents Percentage of Total
    Desktop computer 705 95.14%
    Cell phone 431 58.16%
    Laptop computer 325 43.86%
    PDA 154 20.78%

  3. Which operating system(s) do you use on the computer(s) you own?

      Number of Respondents Percentage of Total
    Windows 723 97.57%
    Mac 68 9.18%
    Linux/Unix 40 5.40%
    Other 17 2.29%

  4. How do you routinely access or connect to the Internet?

      Number of Respondents Percentage of Total
    Campus data network 667 90.01%
    UW dial-up modem 298 40.22%
    Dial-up modem 118 15.92%
    DSL 115 15.52%
    Cable modem 102 13.77%
    Campus wireless network 98 13.23%
    Other 55 7.42%
    UW computing labs 52 7.02%
    UW DSL service 44 5.94%
    RESNET 20 2.70%

  5. Which email accounts do you currently have?

      Number of Respondents Percentage of Total
    Have uwyo 677 91.36%
    Have others 422 56.95%

  6. How do you check your email?

      Number of Respondents Percentage of Total
    Outlook 591 79.76%
    Exchange 393 52.04%
    Web browser 232 31.31%
    Outlook Express 148 19.97%
    Other 48 6.48%
    UW WebMail 45 6.07%

  7. Which is the most effective way to communicate with you?

      Number of Respondents Percentage of Total
    Email 667 91.00%
    IT Newsletter 32 4.37%
    Campus Mail 20 2.73%
    Voicemail 10 1.35%
    IT Hot Page on the Web4 0.55%
    Other IT Web pages 0 0.00%

  8. Which Internet applications do you use or expect to use on the campus network in the next 12 months?

      Number of Respondents Percentage of Total
    Research connection 298 40.22%
    Streaming music or video254 34.28%
    Instant messaging 199 26.86%
    Video conferencing 168 22.67%
    Online chat 107 14.44%
  9. Please rate your satisfaction with each of the following UW services on a scale of 1 to 5 with 1 being extremely dissatisfied and 5 being extremely satisfied.

      Rating (average)
    Uwyo email account 4.38
    UW Internet access 4.18
    IT User Consultants 4.10
    IT software licensing 4.08
    IT Help Desk 4.06
    PC Maintenance 4.06
    Training 3.99
    General access computing labs 3.94
    Campus data network 3.94
    e-College (online UW) 3.92
    Bandwidth 3.75
    Wireless Network 3.74
    ITs Help Web pages 3.73
    ITs Hot Page Web page 3.68
    WebCT 3.61
    SPAM filtering 3.59
    RESNET 3.45

  10. We are interested in knowing what new or improved computing services you would like. Please rank the following services in order of importance with 1 being the most important and 5 the least.

      Rating (average)
    Better Dial up 2.65
    Home computer 2.96
    Expanded hours of remote support by Help Desk 3.01
    More wired locations on campus 3.08
    Other 3.20
    More Home Support 3.50
    Better SPAM filtering 3.94
    More Internet bandwidth 3.75

  11. Please rate your satisfaction with UWs computing support and technology services using a 5 point scale ranging from 1 = strongly disagree to 5 = strongly agree.

      Rating (average)
    Overall 3.97
    Technology needs are met 3.96
    Responsiveness to problems 3.95
    Communications with users 3.92
    Availability of new technology 3.67
    Clear explanations of technical issues 3.65
    Pricing 3.56

 


 


Contents © 2014 by the University of Wyoming Division of Information Technology. All rights reserved.