computer monitor

Faculty/Staff Computing Survey Results
Spring 2004 and 2005

Number of Respondents 2004: 741
Number of Respondents 2005: 921
 
1A. What best describes your role at UW?
  2004 2004% 2005 2005%
  Full-time staff 416 56.14% 479 50.16%
  Faculty 209 28.21% 185 19.37%
  PT Staff 62 8.37% 161 16.86%
  Administration 34 4.59% 38 3.98%
  Graduate assistant 20 2.70% 58 6.07%
  Total 741 921
 
1B. Where do you work?
    2005 2005%
  On-Campus     830 86.91%
  Off-Campus     90 9.42%
 
2. 2004: Which of the following technology products do you own?
  2005: Which of the following technology products do you regularly use?
  2004 2004% 2005 2005%
  Desktop computer 705 95.14% 850 92.29%
  Cell phone 431 58.16% 620 67.32%
  Laptop computer 325 43.86% 410 44.52%
  PDA 154 20.78% 158 17.16%
 
3. Which operating system(s) do you use on the computer(s) you own?
  2004 2004% 2005 2005%
  Windows 723 97.57% 902 97.94%
  Mac 68 9.18% 87 9.45%
  Linux/Unix 40 5.40% 50 5.43%
  Other 17 2.29% 16 1.74%
 
4. How do you routinely access or connect to the Internet?
  2004 2004% 2005 2005%
  UW offices wired network 667 90.01% 792 85.99%
  UW dial-up modem 298 40.22% 275 29.86%
  Cable modem 102 13.77% 189 20.52%
  Other DSL service 115 15.52% 168 18.24%
  UW wireless network 98 13.23% 168 18.24%
  UW computing labs 52 7.02% 155 16.83%
  Other dial-up modem service 118 15.92% 127 13.79%
  RESNET 20 2.70% 82 8.92%
  Other 55 7.42% 74 8.03%
  UW DSL service 44 5.94% 55 5.97%
 
5. Which email accounts do you currently have?
  2004 2004% 2005 2005%
  Have UWYO 677 91.36% 843 91.53%
  Have others 422 56.95% 569 61.78%
 
6. How do you check your email?
  2004 2004% 2005 2005%
  Outlook 591 79.76% 642 69.71%
  Exchange 393 52.04% 484 52.55%
  Web browser 232 31.31% 320 34.74%
  Outlook Express 148 19.97% 175 19.00%
  UW WebMail 45 6.07% 141 15.31%
  Other 48 6.48% 76 8.25%
 
7. Which is the most effective way for IT to communicate with you?
  2004 2004% 2005 2005%
  Email 667 91.00% 847 91.97%
  IT Newsletter 32 4.37% 27 2.93%
  Campus Mail 20 2.73% 25 2.71%
  Voicemail 10 1.35% 13 1.41%
  IT Hot Page on the Web 4 0.55% 6 0.65%
  Other IT Web pages 0 0.00% 0 0.00%
 
8. Which Internet applications do you use or expect to use on the campus network in the next 12 months?
  2004 2004% 2005 2005%
  Streaming video or audio 254 34.28% 363 39.41%
  Research connection 298 40.22% 354 38.44%
  Instant messaging 199 26.86% 297 32.25%
  Video conferencing 168 22.67% 218 23.67%
  Online chat 107 14.44% 131 14.22%
 
9. Please rate your satisfaction with each of the following UW services on a scale of 1 to 5 with 1 being extremely dissatisfied and 5 being extremely satisfied.
  2004 2004 2005 2005
  Uwyo email account 4.38 Most satisfied 4.3 Most satisfied
  UW Internet access 4.18 4.27
  General access computing labs 3.94 4.05
  IT User Consultants 4.1 4.03
  IT software licensing 4.08 4.03
  UW data network 3.94 4.02
  PC Maintenance 4.06 4
  Training 3.99 3.95
  IT Help Desk 4.06 3.92
  Telecom Services 3.91
  e-College (online UW) 3.92 3.87
WebCT 3.61 3.8
  ITs Help Web pages 3.73 3.72
  Wireless Network 3.74 3.7
ITs Hot Page Web page 3.68 3.69
RESNET 3.45 Least satisfied 3.57
  SPAM filtering 3.59 3.35 Least satisfied
  Bandwidth 3.75
 
10. We are interested in knowing what new or improved computing services you would like.
Services are ranked in order of importance with 5 being the most important and 1 the least.
2004 2005
  Better SPAM filtering 3.94 Most important 3.92 Most important
  More Internet bandwidth 3.75 3.69
  More Home Support 3.5 3.43
  More wireless locations on campus 3.08 3.33
Expanded Help Desk services 3.01 3.06
  Other 3.2 2.97
  Personnally-owned computer repair 2.96 2.97
  Better Dial up 2.65 Least important 2.35 Least important
 
11. Please rate your satisfaction with UWs computing support and technology services using a 5 point scale ranging from 1 = strongly disagree to 5 = strongly agree.
  2004 2005
  Technology needs are met 3.96 3.96 Most satisfied
  Overall 3.97 Most satisfied 3.92
  Responsiveness to problems 3.95 3.84
  Communications with users 3.92 3.8
  Availability of new technology 3.67 3.64
  Clear explanations of technical issues 3.65 3.6
  Pricing 3.56 Least satisfied 3.55 Least satisfied

 


 


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