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Faculty/Staff Computing Survey Results
Spring 2009

Total Responses: 851
Which of the following technology products do you regularly use?
69% Desktop computer  -   82% at UW, 43% personal  -   72% PC,  10% Mac, 2% other  -   19% with wireless
52% Laptop computer  -   35% at UW, 57% personal  -   55% PC, 14% Mac, 2% other  -   66% with wireless
84% Cellular or mobile phone
19% Personal digital assistant (PDA, such as a Palm, Treo or BlackBerry)
49% Portable MP3 player
How do you routinely access or connect to the Internet?
From on-campus:
84% UW offices (wired)
35% UW wireless network main campus
17% UW Student computing labs
4% Residence Life's RESNET (River Village, dial-up from some UW apartments)
From UW apartments:
1% with wireless (Spanish Walk)
2% with Residence Life's RESNET (River Village)
2% without wireless or RESNET (Summit View, Landmark)
From off-campus:
4% UW dial-up modem pool
2% Other dial-up service (such as AOL)
43% Cable modem (such as Bresnan)
2% UW DSL service
27% DSL with other ISP (such as Qwest)
16% Other wireless network
Which of the following email accounts do you currently have?
97% UWyo account
63% Gmail, Yahoo, Hotmail
21% Other provider
How do you check your UWyo email? (check all that apply)
68% Outlook client on your desktop, laptop or PDA
62% Outlook Web Access (Web browser)
9% Other email software (such as Apple Mail, Thunderbird, Eudora)
37% WyoWeb portal
3% Forwarded to another (such as Yahoo, Gmail, Hotmail)
Which best describes how frequently you check email? (select one)
76% Hourly
25% Daily
1% Weekly
Which is the most effective way for IT to communicate with you? (check all that apply)
98% Email
10% Campus mail
8% IT Newsletter
4% IT Hot Page on the Web (
1% Other IT Web pages
13% WyoWeb announcements
12% Phone messages/voice mail
12% Cell phone text messages
Are you signed up for UW Alert?
75% Yes
25% No
Which of the following Internet applications do you use or would you expect to use on the UW network in the next 12 months?
53% Streaming video or audio
39% Research connection to other universities
29% Instant messaging
42% FaceBook, MySpace or another social networking site
19% Online chat
18% Internet VoIP phone services (such as Skype)
30% Video conferencing
9% Twitter
Please rate your satisfaction with each of the following UW services on a scale of 1 to 5 where 1 = very dissatisfied and 5 = very satisfied.
4.35 UW Internet access
4.33 UWyo email account
4.18 IT's software offerings (Adobe, Microsoft, SAS, SPSS)
4.22 UW Student computing labs
4.17 SPAM filtering
4.01 IT Computer Sales
4.13 IT’s user consultants
4.05 UW campus data network
4.01 IT Help Desk (766-HELP)
3.95 IT Telecommunications services
4.15 IT's PC/Apple Maintenance (computer repair)
4.16 IT's computer training workshops
3.99 Internet Security antivirus software
3.98 eCompanion
3.95 e-College (OnlineUW)
3.98 UW Student remote lab system (
3.80 IT’s Hot Page (
3.79 IT’s Help pages (
3.83 WebCT
3.72 WyoWeb portal
3.87 UW wireless network
3.59 Residence Life's RESNET (River Village apartments)
3.44 Sakai
IT services that faculty/staff are most satisfied with: Internet access and UWyo email accounts.
IT service that faculty/staff are least satisfied with: IT Help pages.
UW technology service that faculty/staff are least satisfied with: ResNet at River Village and Sakai.
Please rate your satisfaction with UW’s computing support and technology services using a 5 point scale where 1 = very dissatisfied and 5 = very satisfied.
4.04 Technology needs are met
3.96 Overall satisfaction
3.97 Responsiveness to problems
3.91 Communications with users
3.77 Availability of new technology
3.74 Clear explanations of technical issues
3.70 Pricing of services
Overall satisfaction with IT services is 3.96 on a scale of 1 to 5.
Most satisfied with technology needs being met.
Least satisfied with pricing.
We are interested in knowing what new or improved services you might like. Please rate the following services where 1 = least desired and 5 = most desired.
3.75 More Internet bandwidth
3.73 More wireless locations for laptop use on campus
3.37 Better SPAM filtering of email
3.29 For-fee personally-owned computer repair
2.90 Expanded home support services
2.84 Expanded Help Desk services (hours, remote desktop support)
2.47 More Mac and Linux/Unix support
2.81 Other
Faculty/staff most desire more bandwidth and more wireless and least desire more Mac and Linux/Unix support.
If you would like to see an IT store on campus, which items would interest you?
71% PCs
37% Apple computers
47% iPods
50% Mobile computing devices
69% Computer accessories

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