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Student Computing Survey Results - 2010

Total Responses: 1695
Which of the following technology products do you have?
92% Cellular or mobile phone
61% MP3 or video player
60% Laptop computer
33% Personal mobile computing device
24% Desktop computer
20% Regular phone (land-line)
How do you routinely access or connect to the Internet?
61% UW computing labs
48% Cable modem (such as Bresnan)
46% Campus wireless network, including Spanish Walk apartments
19% DSL with other ISP (such as Qwest)
18% RESNET (network connections in UW residence halls and River Village apts)
16% Other wireless network
14% Campus data network (UW offices)
2% UW DSL Service
1% Dial-up modem (such as AOL)
1% UW dial-up modem pool
Which of the following email accounts do you currently have?
92% UWyo
75% Gmail//Yahoo/Hotmail
22% Other provider
How do you check your UWyo email?
33% Outlook client on your desktop, laptop or PDA
55% Outlook Web Access (Web browser)
62% WyoWeb portal
5% Forwarded to another (such as Yahoo, Gmail, Hotmail)
4% Other email software (such as Apple Mail, Thunderbird, Eudora)
<1% I don't use my UWyo email
Which best describes how frequently you check email? (select one)
62% Daily
31% Hourly
5% Weekly
<1% Monthly
Which Web browser do you prefer to use? (select one)
45% Internet Explorer
35% Firefox
10% Safari
10% Other
Are you aware of free UW-provided antivirus software?
78% Yes
Which are the most effective ways for Information Technology to communicate with you? (check all that apply)
96% Email
29% Cell phone text messages
28% WyoWeb announcements
10% Phone messages/voice mail
5% Possible future page on a social networking site for UW IT
2% IT Hot Page on the Web (
<1% Other IT Web pages
Are you signed up for UW Alert?
91% Yes
9% No
Which of the following Internet applications do you use or would you expect to use on the campus network in the next 12 months?
75% FaceBook, MySpace, or another social networking site
70% Streaming music or video, such as YouTube
34% Instant messaging
30% Online chat
20% Peer-to-peer file sharing
20% Internet phone (VoIP, such as Skype)
19% Video television (IPTV)
18% Video conferencing
16% Internet-based gaming
8% Twitter
Please rate your satisfaction with each of the following UW services on a scale of 1 to 5 where 1 = very dissatisfied and 5 = very satisfied.
4.51 Free Wyoware student software
4.34 UWyo email account
4.24 UW Student computing labs
4.19 UW Internet access
4.12 WyoWeb portal
4.12 SPAM filtering
4.02 e-College (OnlineUW)
4.02 Campus data network
3.99 IT Help Desk (766-HELP)
3.93 Coe Library laptop checkout
3.90 UW Microlab website
3.89 WebCT/eCompanion
3.88 Internet Security antivirus software
3.87 IT’s Hot Page (
3.86 UW computing lab assistants
3.86 UW Student remote lab system
3.85 IT's Help pages (
3.82 WebCT
3.80 Sakai
3.77 UW wireless network
IT service that students are most satisfied with: Wyoware.
IT service that students are least satisfied with: ResNet.
Please rate your satisfaction with UW’s computing support and technology services using a 5 point scale where 1 = very dissatisfied and 5 = very satisfied.
4.05 Technology needs are met
4.02 Overall satisfaction
3.91 Responsiveness to problems
3.89 Communications with users
3.87 Availability of new technology
3.83 Clear explanations of technical issues
Overall satisfaction with IT services is 4.02 on scale of 1 to 5.
Students were most satisfied that their technology needs are met by UW/IT (4.05).
Students were least satisfied with clarity of UW/IT explanations of technical issues (3.83).
We are interested in knowing what new or improved computing services you would like. Please rate the following services where 1 = least desired and 5 = most desired.
4.04 More wireless locations for laptop use on campus
3.92 More Internet bandwidth
3.59 Additional computers in computer labs
3.55 Increased remote access to computer software
3.38 IT repair services for computers and accessories
3.31 IT computer store on campus
3.26 IT purchasing programs for computers and accessories
2.98 High speed Internet access in all campus apartments
2.93 More wired locations for laptop use on campus
2.86 Expanded Help Desk services (hours or remote support)
2.74 Other
Students most desire more wireless and least desire expansion of the IT Help Desk.
Items of interest for an IT store on campus.
67% PCs
65% Computer accessories
56% iPods
42% Apple computers
42% Mobile computing devices
IT would like to let other students know of favorite legal music and video streaming and download sites. Which music and video sites do you like best?
68% iTunes
<1% Magnatune
<1% SpiralFrog
<1% Jamendo
12% Amazon MP3
5% LastFM
7% Real/Rhapsody
2% Napster
49% Pandora
5% Yahoo Music Unlimited
3% Fancast
20% NBC
12% CBS Video
22% ABC
18% Fox
34% NetFlix

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