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Faculty/Staff Computing Survey Results - 2012

Total Responses: 777
 
Which of the following technology products do you regularly use?
68% Desktop computer  -   79% at UW, 38% personal  -   64% PC,  12% Mac, 2% other  -   27% with wireless
64% Laptop computer  -   42% at UW, 62% personal  -   52% PC, 20% Mac, 2% other  -   66% with wireless
23% iPad/tablet computer  -   14% at UW, 23% personal  -   3% PC, 16% Mac, 3% other
49% Cell phone
49% BlackBerry, iPod Touch, or similar device with email capability
   
How do you routinely access or connect to the Internet?
From on-campus:
83% UW offices (wired)
43% UW wireless network main campus
10% UW Student computing labs
2% RESNET (River Village, dial-up from some UW apartments)
From off-campus:
3% UW dial-up modem pool
1% Other dial-up service (such as AOL)
41% Cable modem (such as Bresnan)
3% UW DSL service
31% DSL with other ISP (such as Qwest)
27% Other wireless network
How many different devices used to connect to the Internet from campus this year?
14% 0
76% 1 - 3
7% 4 - 6
2% 7+
Preferred Web browser:
46% Internet Explorer
31% Firefox
15% Chrome
7% Safari
1% other
   
Which of the following email accounts do you currently have?
95% UWyo account (primary account - 74%)
55% Gmail (primary account - 9%)
30% Yahoo (primary account - 4%)
23% Hotmail (primary account - 3%)
20% Other provider (primary account - 3%)
   
How do you check your UWyo email? (check all that apply)
76% Outlook client on your desktop, laptop or PDA
66% Outlook Web Access (Web browser)
12% Other email software (such as Apple Mail, Thunderbird, Eudora)
38% WyoWeb portal
5% Forwarded to another (such as Yahoo, Gmail, Hotmail)
   
Which best describes how frequently you check email? (select one)
79% Hourly
19% Daily
<1% Weekly
   
Which is the most effective way for IT to communicate with you? (check all that apply)
98% Email
12% Phone messages/voice mail
13% WyoWeb announcements
16% Cell phone text messages
7% Campus mail
5% IT Newsletter (43% read IT Newsletter; 98% of those read electronic format; 2% read paper format; 10% read both formats)
4% IT Hot Page (http://it.uwyo.edu/)
2% Facebook
<1% Other IT Web pages
<1% IT blog
<1% Twitter
   
Are you signed up for UW Alert?
82% Yes
   
Which of the following Internet applications do you use or would you expect to use on the UW network in the next 12 months?
58% Streaming video or audio
44% FaceBook, MySpace or another social networking site
41% Skype
36% Research connection to other universities
39% Video conferencing
30% Instant messaging
13% Internet VoIP phone services (down from 28% in 2010; there may be a lack of understanding of VoIP phones)
26% Online chat
   
Please rate your satisfaction with each of the following UW services on a scale of 1 to 5 where 1 = very dissatisfied and 5 = very satisfied.
4.29 UWyo email account
4.25 UW Internet access
4.20 Service Center
4.18 UW Student computing labs
4.15 IT Computer Sales
4.15 IT's PC/Apple Maintenance (computer repair)
4.13 IT's software offerings (Adobe, Microsoft, SAS, SPSS)
4.11 IT’s user consultants
4.10 IT's computer training workshops
4.07 SPAM filtering
4.02 UW campus data network
3.95 IT Telecommunications services
3.92 WyoSecure VPN
3.91 IT Help Desk (766-HELP)
3.82 e-College (OnlineUW)
3.82 UW Student remote lab system (http://microlab.uwyo.edu/UWSremote/)
3.81 Classroom Technology Support
3.78 UW wireless network
3.78 WyoWeb portal
3.69 IT’s Help pages (www.uwyo.edu/askit/)
3.68 eCompanion
3.68 RESNET (River Village apartments)
3.63 IT’s Hot Page (http://it.uwyo.edu/)
3.59 Sakai
 
IT services that faculty/staff are most satisfied with: Internet access and UWyo email accounts.
IT service that faculty/staff are least satisfied with: Sakai.
   
Please rate your satisfaction with UW’s computing support and technology services using a 5 point scale where 1 = very dissatisfied and 5 = very satisfied.
3.88 Overall satisfaction
3.92 Technology needs are met
3.88 Responsiveness to problems
3.83 Communications with users
3.74 Availability of new technology
3.69 Clear explanations of technical issues
3.64 Pricing of services
 
Overall satisfaction with IT services is 3.88 on a scale of 1 to 5.
Most satisfied with Technology needs are met.
Least satisfied with Pricing.
   
We are interested in knowing what new or improved services you might like. Please rate the following services where 1 = least desired and 5 = most desired.
3.78 More Internet bandwidth
3.64 More wireless locations for laptop use on campus
3.63 More wired locations on campus
3.28 Better SPAM filtering of email
3.13 Mobile applications to access administrative functions
3.04 For-fee personally-owned computer repair
2.99 Expanded Help Desk services (hours, remote desktop support)
2.98 Expanded personal computer support services
2.76 More Mac and Linux/Unix support
 
Faculty/staff most desire more bandwidth and more wireless locations and least desire more Mac and Linux/Unix support.
   

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