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Faculty/Staff Computing Survey Results - 2013

Total Responses: 892
 
Which of the following technology products do you regularly use?
86% Desktop computer  -   79% at UW, 34% personal  -   51% PC,  12% Mac, 3% other  -   23% with wireless
84% Laptop computer  -   42% at UW, 61% personal  -   43% PC, 21% Mac, 3% other  -   62% with wireless
43% iPad/tablet computer  -   14% at UW, 23% personal  -   3% PC, 16% Mac, 3% other
30% Basic cell phone (only calls and texting)
60% Smartphone; iPhone, Android, BlackBerry, or similar mobile computing device
   
How do you routinely access or connect to the Internet?
From on-campus:
86% UW offices (wired)
45% UW wireless network main campus
7% UW Student computing labs
2% RESNET (River Village, dial-up from some UW apartments)
From off-campus:
49% Cable modem (such as Bresnan)
26% DSL with other ISP (such as Qwest)
34% Other wireless network
5% Other wired DSL or modem
How many different devices used to connect to the Internet from campus this year?
10% 0
26% 1
56% 2 - 3
7% 4 - 6
1% 7+
Preferred Web browser:
38% Internet Explorer
34% Firefox
19% Chrome
8% Safari
1% other
   
Which of the following email accounts do you currently have?
93% UWyo account (primary account - 79%)
59% Gmail (primary account - 11%)
28% Yahoo (primary account - 3%)
23% Hotmail (primary account - 4%)
18% Other provider (primary account - 4%)
   
How do you check your UWyo email? (check all that apply)
75% Outlook client on your desktop, laptop or PDA
60% Outlook Web Access (Web browser)
13% Other email software (such as Apple Mail, Thunderbird, Eudora)
32% WyoWeb portal
4% Forwarded to another (such as Yahoo, Gmail, Hotmail)
   
Which best describes how frequently you check email? (select one)
81% Hourly
19% Daily
<1% Weekly
   
Which is the most effective way for IT to communicate with you? (check all that apply)
99% Email
13% Phone messages/voice mail
15% WyoWeb announcements
17% Cell phone text messages
7% Campus mail
4% IT Newsletter (39% read IT Newsletter)
3% IT Hot Page (http://it.uwyo.edu/)
1% Facebook
<1% Other IT Web pages
<1% IT blog
1% Twitter
   
How much time do you spend per day on social media websites, such as Facebook, YouTube, and Twitter?
31% None
49% Less than 1 hour
14% Between 1 and 2 hours
6% More than 2 hours
   
Are you signed up for UW Alert?
82% Yes
   
Which of the following Internet applications do you use or would you expect to use on the UW network in the next 12 months?
62% Streaming video or audio
43% FaceBook, MySpace or another social networking site
43% Skype
32% Research connection to other universities
38% Video conferencing
28% Instant messaging
13% Internet VoIP phone services (down from 28% in 2010; there may be a lack of understanding of VoIP phones)
   
Please rate your satisfaction with each of the following UW services on a scale of 1 to 5 where 1 = very dissatisfied and 5 = very satisfied.
4.11 UWyo email account
4.17 UW Internet access
4.16 Service Center
4.12 UW Student computing labs
4.09 IT Computer Sales
4.13 IT's PC/Apple Maintenance (computer repair)
4.12 IT's software offerings (Adobe, Microsoft, SAS, SPSS)
4.12 IT’s user consultants
4.15 IT's computer training workshops
4.00 SPAM filtering
3.89 UW campus data network
3.88 IT Telecommunications services
3.88 WyoSecure VPN
3.98 IT Help Desk (766-HELP)
3.48 e-College (OnlineUW)
3.95 UW Student remote lab system (http://microlab.uwyo.edu/UWSremote/)
3.71 Classroom Technology Support
3.70 UW wireless network
3.63 WyoWeb portal
3.79 IT’s Help pages (www.uwyo.edu/askit/)
3.42 eCompanion
3.40 RESNET (River Village apartments)
3.69 IT’s Hot Page (http://it.uwyo.edu/)
 
IT services that faculty/staff are most satisfied with: Internet access and Service Center.
IT service that faculty/staff are least satisfied with: ResNet.
   
Please rate your satisfaction with UW’s computing support and technology services using a 5 point scale where 1 = very dissatisfied and 5 = very satisfied.
3.87 Overall satisfaction
3.90 Technology needs are met
3.92 Responsiveness to problems
3.81 Communications with users
3.70 Availability of new technology
3.72 Clear explanations of technical issues
3.69 Pricing of services
 
Overall satisfaction with IT services is 3.87 on a scale of 1 to 5.
Most satisfied with Responsiveness to problems.
Least satisfied with Pricing.
   
We are interested in knowing what new or improved services you might like. Please rate the following services where 1 = least desired and 5 = most desired.
3.85 More Internet bandwidth
3.77 More wireless locations for laptop use on campus
3.34 Better SPAM filtering of email
3.16 Mobile applications to access administrative functions
3.09 For-fee personally-owned computer repair
2.96 Expanded Help Desk services (hours, remote desktop support)
2.85 Expanded Service Center hours
2.99 Expanded personal computer support services
2.72 More Mac and Linux/Unix support
 
Faculty/staff most desire more bandwidth and more wireless locations and least desire more Mac and Linux/Unix support.
   

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