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Student Computing Survey Results - 2014

Total Responses: 1069
Which of the following technology products do you have?
17% Basic cell phone (only calls and texting)
92% Laptop computer (23% are Macs, 74% have wireless)
78% Smartphone; iPhone, Droid, BlackBerry, or similar mobile device
33% Desktop computer (4% are Macs, 13% have wireless)
48% Tablet computer
How do you routinely access or connect to the Internet?
51% UW computing labs
49% Cable modem (such as Optimum)
66% Campus wireless network, including Spanish Walk apartments
22% DSL with other ISP (such as CenturyLink)
16% RESNET (network connections in UW residence halls and River Village apts)
24% Other wireless network (such as Verizon Wireless)
19% Campus data network (UW offices)
How many different devices did you use to connect to the Internet from campus this year?
6% 0
17% 1
69% 2 - 3
7% 4 - 6
1% 7 or more
Which of the following email accounts do you currently have?
89% UWyo account (primary account - 49%)
69% Gmail (primary account - 28%)
33% Hotmail (primary account - 9%)
29% Yahoo (primary account - 7%)
16% Other provider (primary account - 6%)
How do you check your UWyo email?
52% Outlook client on your desktop, laptop or PDA
56% Outlook Web Access (Web browser)
39% WyoWeb portal
14% Other email software (such as Apple Mail, Thunderbird, Eudora)
16% Forwarded to another (such as Yahoo, Gmail, Hotmail)
<1% I don't use my UWyo email
Which best describes how frequently you check email? (select one)
48% Daily
48% Hourly
4% Weekly
<0% Monthly
Which Web browser do you prefer to use? (select one)
18% Internet Explorer
22% Firefox
38% Chrome
11% Safari
<1% Other
Which are the most effective ways for Information Technology to communicate with you? (check all that apply)
97% Email
42% Cell phone text messages
19% WyoWeb announcements
16% Phone messages/voice mail
6% Facebook social networking site for UW IT
1% IT Hot Page on the Web (
<1% Other IT Web pages
<1% IT Blog
How much time do you spend per day on social media websites, such as Facebook, YouTube, and Twitter?
9% None
41% Less than 1 hour
35% Between 1 and 2 hours
15% More than 2 hours
Are you signed up for UW Alert?
96% Yes
Which of the following Internet applications do you use or would you expect to use on the campus network in the next 12 months?
75% Streaming music or video, such as YouTube
67% FaceBook, MySpace, or another social networking site
37% Skype
29% Instant messaging
23% Online chat
30% Peer-to-peer file sharing
18% Video conferencing
12% Internet-based gaming from off-campus
8% Internet-based gaming from campus
8% Internet phone (VoIP, other than Skype)
Please rate your satisfaction with each of the following UW services on a scale of 1 to 5 where 1 = very dissatisfied and 5 = very satisfied.
4.30 UW Student computing labs
4.22 Free Wyoware student software
4.16 UWyo email account
4.12 IT walk-in service center
3.95 SPAM filtering
3.96 WyoWeb portal
3.84 Antivirus software
3.86 IT Help Desk (766-HELP)
3.86 WyoCourses
3.90 UW Internet access
3.94 Computer repair
3.68 e-College (OnlineUW)
4.01 UW computing lab assistants
3.54 Computer sales
3.70 UW Student remote lab system
3.57 WebCT/eCompanion
3.79 IT's Help pages (
3.78 Remote Help Desk Support
3.61 IT’s Hot Page (
3.74 UW Microlab website
3.43 UW wireless network
IT service that students are most satisfied with: UW Student Computing Labs.
IT service that students are least satisfied with: ResNet.
Please rate your satisfaction with UW’s computing support and technology services using a 5 point scale where 1 = very dissatisfied and 5 = very satisfied.
4.01 Overall satisfaction
4.05 Technology needs are met
3.93 Responsiveness to problems
3.94 Communications with users
3.83 Availability of new technology
3.85 Clear explanations of technical issues
Overall satisfaction with IT services is 4.01 on scale of 1 to 5.
Students were most satisfied that their technology needs are met by UW/IT (4.05).
Students were least satisfied with clarity of Availability of new technology (3.83).
We are interested in knowing what new or improved computing services you would like. Please rate the following services where 1 = least desired and 5 = most desired.
4.15 More wireless locations for laptop use on campus
3.96 More Internet bandwidth
3.33 Additional computers in computer labs
3.48 Increased remote access to computer software
3.27 IT repair services for computers and accessories
3.25 More wired locations for laptop use on campus
3.20 IT purchasing programs for computers and accessories
3.14 High speed Internet access in all campus apartments
3.16 Ability to checkout laptops or mobile devices for extended periods
3.03 Expanded Service Center hours for assistance with personal computers and mobile devices
2.95 Expanded Help Desk services (hours or remote support)
Students most desire more wireless and least desire expansion of the IT Help Desk.
IT would like to let other students know of favorite legal music and video streaming and download sites. Which music and video sites do you like best?
62% Pandora
58% iTunes
27% Spotify
24% Amazon
9% Google Play
8% Sirius/XM
6% Grooveshark
3% Slacker
1% Rhapsody
1% Drio
<1% Sony Music Unlimited
<1% Mixcloud
64% YouTube
31% Hulu
73% NetFlix
30% Amazon
20% iTunes
5% Google Play
2% Crackle
4% Vudo
  Video Conferencing
62% Skype
33% FaceTime
2% Lync

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