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Faculty/Staff Computing Survey Results - 2015

Total Responses: 898
 
Which of the following technology products do you regularly use?
85% Desktop computer  -   80% at Work, 29% at Home  -   49% PC,  13% Mac, 2% other
83% Laptop computer  -   37% at Work, 63% at Home  -   39% PC, 26% Mac, 3% other
57% Have an iPad or tablet
12% Basic cell phone (only calls and texting)
79% Smartphone; iPhone, Android, BlackBerry, or similar mobile computing device
6% have Linux installed on PC or workstation 4% for Research 8% for General Use
   
How do you routinely access or connect to the Internet?
From on-campus:
83% UW offices (wired)
56% UW wireless network main campus
6% UW Student computing labs
2% RESNET (network "wired" connections in UW residence halls and UW apartments)
From off-campus:
54% Cable modem (such as Charter)
24% DSL with other ISP (such as CenturyLink)
37% Other wireless network
4% Other wired DSL or modem
   
How many different devices used to connect to the Internet from campus this year?
90% 0-3
9% 4-6
<1% 7+
Preferred Web browser:
20% Internet Explorer
35% Firefox
37% Chrome
8% Safari
<1% other
   
Which of the following email accounts do you currently have?
92% UWyo account (primary account - 71%)
69% Gmail (primary account - 11%)
27% Yahoo (primary account - 5%)
22% Hotmail (primary account - 4%)
18% Other provider (primary account - 4%)
   
How do you check your UWyo email? (check all that apply)
78% Outlook client on your desktop, laptop or PDA
57% Outlook Web Access (Web browser/Office 365)
11% Other email software (such as Apple Mail, Thunderbird, Eudora)
39% WyoWeb portal
4% Forwarded to another (such as Yahoo, Gmail, Hotmail)
   
Which best describes how frequently you check email? (select one)
81% Hourly
17% Daily
<1% Weekly
   
Which is the most effective way for IT to communicate with you? (check all that apply)
98% Email
15% Phone messages/voice mail
13% WyoWeb announcements
20% Cell phone text messages
9% Campus mail
6% IT Newsletter (43% read IT Newsletter)
5% IT Hot Page (http://it.uwyo.edu/)
2% Facebook
<1% IT blog
<1% Twitter
<1% Other IT Web pages
   
How much time do you spend per day on social media websites, such as Facebook, YouTube, and Twitter?
67% Less than 1 hour
25% Between 1 and 2 hours
8% More than 2 hours
   
Are you signed up for UW Alert?
85% Yes
   
Which of the following Internet applications do you use or would you expect to use on the UW network in the next 12 months? (select all that apply)
29% Research connection to other universities
65% Streaming video or audio
23% Online chat
27% Instant messaging
38% Skype
24% WyoLync
16% Internet phone (VoIP other than Skype)
39% Video conferencing
46% Social networking sites such as Facebook or Twitter
   
Please rate your satisfaction with each of the following UW services on a scale of 1 to 5 where 1 = very dissatisfied and 5 = very satisfied.
4.28 UWyo email account
4.27 UW Wired Internet Access
4.22 IT's user consultants
4.18 IT PC Sales
4.17 ITs support through remoting into your device
4.16 IT's PC/Apple Maintenance (computer repair)
4.09 IT's software offerings (Adobe, Microsoft, SAS, SPSS)
4.08 UW Student computing labs
4.04 SPAM filtering
4.00 RESNET
3.98 IT Help Desk (766-HELP)
3.98 IT's computer training workshops
3.96 Employee self-service
3.95 IT's Telecommunications services
3.91 Wyolync
3.90 UW student remote lab system
3.90 WyoWeb Portal
3.89 WyoCourses
3.84 AARC (Mount Moran High Performance Computing)
3.83 Classroom Technology Support
3.80 WyoSecure
3.76 IT’s Help pages (Ask IT)
3.71 IT’s Hot Page (http://it.uwyo.edu/)
3.71 2-Factor Secure Access
3.57 UW wireless network
3.43 Access to administrative systems off-campus
 
IT service that faculty/staff are most satisfied (4.28) with: UWyo email account.
IT service that faculty/staff are least satisfied (3.43) with: remote access to administrative systems.
   
Please rate your satisfaction with UW’s computing support and technology services using a 5 point scale where 1 = very dissatisfied and 5 = very satisfied.
3.90 Overall satisfaction
4.0 Technology needs are met
3.93 Responsiveness to problems
3.87 Communications with users
3.75 Clear explanations of technical issues
3.77 Pricing of services
3.76 Availability of new technology
 
Overall satisfaction with IT services is 3.90 on a scale of 1 to 5.
Most satisfied (4.0) with Technology needs are met.
Least satisfied (3.75) with IT explanations of technical issues.
   
We are interested in knowing what new or improved services you might like. Please rate the following services where 1 = least desired and 5 = most desired.
3.86 More Internet bandwidth
3.78 More wireless locations for laptop use on campus
3.27 Better SPAM filtering of email
3.29 Mobile applications to access administrative functions
3.16 for-fee personally-owned computer repair
2.83 Expanded Help Desk services (hours, remote desktop support)
2.98 Expanded Service Center hours for assistance with personal computers and mobile devices
2.83 More Mac and Linux/Unix support
 
Faculty/staff most desire more bandwidth and least desire more Mac and Linux/Unix support and Expanded Help Desk services (hours, remote desktop support).
   

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