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Student Computing Survey Results - 2016

Total Responses: 975
 
Which of the following technology products do you have?
91% Laptop computer (33.4% are Macs, 58% are PCs)
89% Smartphone; iPhone, Android, or similar mobile device
48% Tablet computer
28% Desktop computer (4.9% are Macs, 23% PCs)
4% Basic cell phone (only calls and texting)
   
How do you routinely access or connect to the Internet?
73% Campus wireless network, including Spanish Walk apartments
52% Cable modem (such as Charter)
49% UW computing labs
25% Other wireless network (such as Verizon Wireless)
18% Campus data network (UW offices)
17% DSL with other ISP (such as CenturyLink)
13% RESNET (network connections in UW residence halls and River Village apts)
   
How many different devices did you use to connect to the Internet from campus this year?
93% 0-3
6% 4-6
<1% 7 or more
   
Preferred Web browser:
61% Chrome
13.8% Firefox
12.7% Safari
8.2% Internet Explorer/Microsoft Edge
<1% other
   
Which of the following email accounts do you currently have?
96% UWyo account (primary account - 46%)
71% Gmail (primary account - 31%)
23% Hotmail (primary account - 6.15%)
12% Other provider (primary account - 4.2%)
   
How do you check your UWyo email?
56.8% WyoWeb portal
48% Outlook client on your desktop, laptop or PDA
45.5% Outlook Web Access (Web browser)
10.6% Forwarded to another (such as Yahoo, Gmail, Hotmail)
9.6% Other email software
<1% I don't use my UWyo email
   
Which best describes how frequently you check email? (select one)
48.20% Hourly
44.4% Daily
2.87% Weekly
   
Which are the most effective ways for Information Technology to communicate with you? (check all that apply)
93.5% Email
40% Cell phone text messages
19% Phone messages/voice mail
5% Facebook social networking site for UW IT
2% IT Twitter page
1.33% IT Hot Page on the Web (http://it.uwyo.edu/)
1% IT Blog
<1% Other IT Web pages
   
How much time do you spend per day on social media websites, such as Facebook, YouTube, and Twitter?
37.9% 0-1 hours
39% 1-2 hours
18.66% More than 2 hours
   
Are you signed up for UW Alert?
96% Yes
   
Which of the following Internet applications do you use or would you expect to use on the campus network in the next 12 months?
79% Streaming music or video, such as YouTube
69% FaceBook, MySpace, or another social networking site
39% Peer-to-peer file sharing
34% Instant messaging
31% Skype
24% Online chat
15.79% Internet-based gaming from campus
14.56% Video conferencing
10.76% Internet-based gaming from off-campus
10.25% Internet phone (VoIP, other than Skype)
   
Please rate your satisfaction with each of the following UW services on a scale of 1 to 5 where 1 = very dissatisfied and 5 = very satisfied.
4.32 Free student Software
4.31 UW Student Computing Labs
4.29 UWyo email account
4.20 WyoWeb Portal
4.18 IT walk-in service center
4.16 IT Help Desk
4.1 IT computer Repair
4.06 Remote support
4.04 Computer Lab Assistants
4.03 AARC (Mount Moran High Performance Computing)
3.97 SPAM Filtering
3.93 IT’s help Page (http://uwyo.edu/askit)
3.92 UW Microlab website
3.92 IT Hot Pages
3.88 WyoCourses
3.88 Resident halls wired network
3.86 UW internet access
3.85 UW Remote Labs
3.41 Campus wireless network
3.36 Resident halls wireless network
 
Overall, satisfaction for IT services is 3.98 among students. The IT service that students are most satisfied (4.32) with: Free student Software.
The IT service that students are least satisfied (3.36) with: Resident halls wireless network.
   
Please rate your satisfaction with UW’s computing support and technology services using a 5 point scale where 1 = very dissatisfied and 5 = very satisfied.
4.11 Overall satisfaction
4.13 Technology needs are met
4.06 Responsiveness to problems
4.05 Communications with users
3.99 Availability of new technology
3.97 Clear explanations of technical issues
 
Overall satisfaction with IT services is 4.11 on scale of 1 to 5.
Students were most satisfied that their technology needs are met by UW/IT (4.13).
Students were least satisfied with clarity of UW/IT explanations of technical issues (3.97).
   
We are interested in knowing what new or improved computing services you would like. Please rate the following services where 1 = least desired and 5 = most desired.
4.18 More wireless locations for laptop use on campus
4.14 More Internet bandwidth
3.51 Increased remote access to computer software
 (http://microlab.uwyo.edu/UWSremote/)
3.34 More computers in labs
3.38 More wired locations for laptops
3.31 IT repair services for computers, peripherals and accessories
3.28 High speed internet access to campus apartment
3.25 Extended laptop and mobile device checkout
3.01 Expanded Service Center hours for assistance with personal computers and mobile devices
2.95 Expanded Help Desk services (hours or remote support)
 
Students most desire more wireless locations and least desire Expanded Help Desk services (hours or remote support).
   

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