SERVICES & AMENITIES

BUS SERVICE

Free shuttle bus service to many campus locations is available to residents during school days. Check out Transporation Services website for more info.

PARKING

Free Parking in University Apartments lots is restricted to current apartment residents and their guests (one permit per lease).

INTERNET & COMPUTER ACCESS

Internet access is provided through ResNet wireless connections or ethernet. Find out more about connecting to the Internet through the ResNet Service by visiting www.uwyo.edu/resnet, calling 766-2989, or sending an email to resnet@uwyo.edu.

LAUNDRY FACILITIES

Washer/dryer hook-ups are available in Landmark Village and River Village apartments. Spanish Walk Apartments have coin-operated laundry rooms in each building. Bison Run Village Apartments include a washer and dryer. Laundry facilities are also available in the Community Center.

MAINTENANCE / REPAIR

Residents are expected to replace light bulbs, properly dispose of garbage, and keep their apartments and grounds clean and free of hazards. To submit a work order click here. For after-hours emergency maintenance, please call the RA on duty at 307-760-3130.

SAFETY

With your help, our community can be a safe place to live. University Police patrol the apartment areas, resident assistants on-site, and other features help ensure your safety. Remember to always lock exterior doors. Supervision of children is the responsibility of residents.

PEST CONTROL

UW Housing staff take pest control seriously. We practice integrated pest management (IPM) which means that chemical applications are not the first or only line of defense to control pests. We are also committed to an effective and efficient response to students who suspect they have a problem with insects or pests. Find more information here.

TROUBLESHOOTING CABLE TV SYSTEM

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HOW DO I GET SERVICE?

All residence hall rooms and UW Apartments have digital cable TV service. Locate the TV outlet in your room and connect one end of the coaxial cable to it and the other end to the "CATV" or "VHF IN" on your television. Do not connect to the "UHF IN" on your television.

HOW DO I PROGRAM MY DIGITAL TV TO RECEIVE ALL UNIVERSITY CHANNELS?

All TV's need to have digital tuners. If your TV was built before 2007, it may not be compatible with this cable system. If you have a digital TV not connected to a cable receiver, it is important to auto-program your TV to ensure you are viewing all the available analog and digital channels. Exact details on how to auto program or auto tune digital TVs vary from manufacturer to manufacturer and from model to model. These instructions are generalizations that are meant to describe the way most TVs accomplish this feature. For best results, refer to the owner's manual for the specific TV you are working with. Most TVs will take between 20-45 minutes to complete this function.

USING THE TV'S REMOTE CONTROL, FOLLOW THESE GENERAL STEPS:

Step 1: Press the "Power" button to turn on the TV
Step 2: Press the "Menu" button.
Step 3: Select "Set-Up"
Step 4: Select "Antenna" then "Cable" or "Analog/DTV Cable" (Cannot select "Air")
Step 5: Select "Auto Program/Auto-Tune" then "OK"

WHY DOES MY DIGITAL TV SHOW CHANNELS WITH DECIMALS OR DASHES?

On a digital cable television system, the "physical" channel numbers have decimals or dashes. However, some systems are designed to also provide "virtual" channel numbers (VCNs) that present the channel as a digit whole number. Unfortunately, different model digital TVs have different types of channel tuners and not all tuners can pick up the VCNs.

If you have a digital HDTV that will not recognize the whole number virtual channel after a channel scan, be sure to check the settings in the set-up menu, including setting the clock if your TV has one. If this does not work, your TV tuner is probably not capable of presenting the virtual channels and you have the following options:

Do nothing and use the physical channel numbers.
Purchase a newer model HDTV with an NTSC Clear QAM tuner that you know can recognize the whole number of virtual channels.
Purchase a digital-to-analog converter box with an NTSC Clear QAM tuner that will recognize the VCNs or you may use one of the following TiVo units: Series 2 (single tuner), Series 3, TiVo HD DVR or the Premier. The cable TV system is not compatible with the newest TiVo model line known as Roamio.

WHY DO I ONLY GET CHANNELS UP TO CHANNEL 13?

Most television sets have settings to enable reception from either an Off-Air Antenna or from Cable service. The campus cable system requires your television to be set to "Cable" (or "CATV", "CATV - IRC"). If your television is set to "Off-Air" (or "Antenna") you must change this setting to enable reception of all cable channels. This setting may be changed either by moving a switch or by following the menu prompts for set-up. Refer to your owner's manual for more details. You will need to reprogram/scan your TV once you make the change. See the section "How do I program my digital TV to receive all University channels".

WILL TIVO WORK WITH THE UNIVERSITY'S CABLE SYSTEM?

The cable TV system is compatible with all TiVo units except for the newest model line known as Roamio.

HOW DO I CONNECT MY COMPUTER TO THE CATV SYSTEM?

Television signals may be viewed on your computer by using a special PC TV card. Refer to the equipment manufacturer's manual for installation details. Be aware that performance and quality vary according to the equipment used.

HOW TO ADDRESS COMMON RECEPTION ISSUES?

No picture on one or all channels, no color, buzzing sounds, dark or rolling pictures, stations on the wrong channel, vertical bars, snowy pictures, etc. Typically these types of problems can be a result of a system-wide issue, in-room cabling issue, the television and/or connected devices to the television.

First, check to see if a neighbor in another room is experiencing the same problem. If not, if possible, try to connect your television to another outlet where another television is not experiencing a problem. If a neighbor is experiencing the same problem or the problem is associated with your outlet, please submit a work request form found on our website at uwyo.edu/reslife-dining.
Second, disconnect any other devices attached to your television, such as digital receivers, VCRs, Xboxes, etc. so that the coaxial cable is connected directly from the television to the outlet. If this addresses the problem, then reconnect the devices in an attempt to isolate the device creating the problem. If you have a VCR, make sure the VCR and the television are both set to the same channel - 3 or 4.
Last, adjust the fine-tuning settings on your television. Check your television's user guide for more information.
Dark picture? Slowly adjust your TV's brightness and/or contrast control.
Rolling picture? Slowly adjust your TV's vertical hold.
Does the picture lean to the side? Try adjusting the "horizontal hold" on your TV.
Can't tune in the desired channel? Determine if you can tune the channel using the tuning buttons on the digital receiver or VCR. If so, the problem is likely your remote control. Make sure the channel is not restricted by the parental control feature or check your channel lineup to verify channel availability.