Help Desk

Online UW classes, and eCompanions associated with other Outreach School course deliveries, are all supported by a Help Desk of technical consultants, available 24/7, 365 days a year. If you have technical problems accessing or using your online course shell, contact the Help Desk. You can communicate with trained technical consultants by phone, online chat, or email. Here's how: 

• Call the Online UW Help Desk through Outreach's toll-free number: 800-448-7801, option 2; 
• Or, email or chat with the Help Desk at http://247support.custhelp.com/ .

Browser Problems

The web browser is often the source of many problems with an online course shell. Review these troubleshooting tips before contacting the Help Desk. 

PC browser troubleshooting

Mac browser troubleshooting