The UWIT Help Desk, at 766-4357, option 1, is designed to provide first level, or front line, support for your technology-related inquiries. The advantages of talking to a consultant at the UWIT Help Desk are, first, the potential of getting your question answered immediately, and second, the convenience of having your calls entered into our Call Logging system. With Call Logging you can contact the Call Center during normal and extended hours to check on the status of any outstanding call.
Common help desk and related computer issues will be answered by the Help Desk during published business and expanded hours. General questions will be recorded in IT's call logging system and assigned to the Help Desk. An agent will respond during regularly scheduled hours of operation. After normal business hours, emergency system and network outages will be received, logged, and IT personnel will be notified. IT will analyze the events and begin a course of action to restore operations to a normal status.