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Clearing cache in a browser

 

  • A common problem reported to userhelp@uwyo.edu is from authors who have published a page, but that page doesn't appear updated on the live website.
    • Most of the time, the page has actually published, but the browser is reloading the old page from its cache on the author's computer. Browsers are designed to look to the cache first in displaying a page for speedy display. There are some steps you can follow to find out if the browser cache needs to be cleared so the updated page shows or if the page actually hasn't been published.

 

  • The first thing to check is if you page is publishable. When you edit your page, click on the configure option and ensure that "Include when publishing" is checked.
    • If your page or folder isn't set to publish, a message will appear in Cascade stating that the page cannot be published whey you attempt to perform this option.

 Include when publishing

 

  • If there is no error message, then the page has published and your browser is not displaying the updated page. If you have another browser installed on your computer, open it and navigate to the updated page. If you only use one browser, refresh the page. This can be done by selecting the refresh icon in the browser. If the page still doesn't refresh, press the F5 key on your keyboard.
    • You can also clear browser cache by following the instructions from the following browser providers.

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