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Cowboy Call Thank-a-Thon

 

For 20 UW students, work begins at 5:30 pm. As they fill the Cowboy Call Center, they cleverly banter with one another, making jokes and catching up. The group is tight-knit. The team gives off an impression of close friends rather than co-workers. The environment is professional but also very personable. It’s clear that the Cowboy Callers genuinely enjoy their jobs. Their enthusiasm for philanthropy is inspiring.

“Being a Cowboy Caller gives me the opportunity to make a difference in the lives and education of students just like myself,” says Cowboy Caller Sydnee Pollock. “Being able to raise funds for special events like ‘Border War Blitz’ and ‘UW Giving Day’ is very exciting. Working here has given me the opportunity to experience first-hand the positive impact of donor support.”

The 20 students represent their own UW college or program. The team is led by student supervisors Kaitlyn Hill and Samme Eisenhauer, whose positive energy rallies the others.

Currently, they are preparing for the first-ever Cowboy Call Thank-a-Thon event. Starting February 3, 2020, Cowboy Callers will be reaching out to every donor who gave to the university in 2019 to personally thank them for their support. It’s a major undertaking—the event sets out to connect the 20 students with over 9,000 donors.

The Cowboy Callers are making real impact. As the voice of campus, they are often the only direct contact UW supporters have with the student body. They play a vital role in reconnecting, establishing, and maintaining relationships with alumni, parents, and friends who generously support the University of Wyoming through Annual Giving.

The preparation for this event has sparked something special throughout the call center. The students share details of their favorite calls. Some of these stories are humorous. One caller recounts singing the UW fight song, loud and proud, over the phone with an alumni. Other stories are impactful, illustrating why the Cowboy Call Center is a special place.

“My most memorable experience was having the opportunity to apply for a scholarship funded by one of the donors I called,” says Cowboy Caller Maggie Needs. “After having an engaging conversation with him over the phone, he personally invited me to look into the scholarship and apply. The best part about this call was the amazing advice he gave me. I know I’ll carry it with me throughout my entire life.”

The Cowboy Call Thank-a-Thon is anticipated to become an annual event, ensuring that donors are acknowledged for their generosity and giving students the opportunity to connect with UW supporters.

“We’re looking to generate some memorable conversations,” says Doug Hammond, Call Center Operations Manager. “Cowboy Callers want to make sure that donors know their philanthropic generosity is appreciated and share with them the impact of their gifts. All who give make a big difference for UW, no matter the amount.”

 

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