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Information Technology maintains a series of FAQs, solutions, online forms and resources, and how-to help documents covering a range of computer-related topics.
 
UW indicates that the document is tailored to the UW network environment, covering specific information that may not be available elsewhere.
GEN (general) documents cover topics not specific to UW computer systems.
LAB documents pertain specifically to IT-maintained UWSTUDENT computer lab machines.


For additional assistance with an issue, email the IT Help Desk, or give them a call at 307-766-HELP, option 1. If you don't find what you're looking for in these documents, please email the IT Knowledge Management team with suggestions for additional document topics.

 

Overview

1021 UW How to Interpret AskIT Documents
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Accounts

0304 UW UW Accounts for Students, Faculty, and Staff Frequently Asked Questions
1762 UW UW Alert Frequently Asked Questions
1462UWUW Special Accounts Frequently Asked Questions
0120UW Frontier Server Accounts Frequently Asked Questions
0988UW Administrative Computer Accounts Request Form
1702UW Active Directory Organizational Unit Domain Services Request Form
1704 UW Active Directory Computer Account Request Form
3302 UW How to Use Your Two-Factor Authentication Account
1781UW How to Self-Register for UW Alert
0043UW How to Change Your UWYO Domain Password
0103UW How to Access FRONTIER and Change Your FRONTIER Password
4901GEN How to Delete Browser Cache in Mozilla Firefox
4903GEN How to Delete Browser Cache in Internet Explorer
4902GEN How to Delete Browser Cache in Google Chrome
3881UW How to Clear Java Cache for Internet-Native Banner
4021UW How to Disable Java Version 1.6.0_19 Warning When Logging into Internet-Native Banner
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Email

0460 UW UW Email Frequently Asked Questions
1462 UW UW Special Accounts Frequently Asked Questions
1342 UW Microsoft Office 365 Email Frequently Asked Questions
1343 UW How to Configure an Android Device to Work with UW's Office 365 Email System
1344 UW How to Configure an iOS (iPhone or iPad) Device to Work with UW's Office 365 Email System
1346 UW How to Handle Large Attachments in Outlook Web App
1347 UW How to Handle Large Attachments in Outlook 2010
1348 UW How to Handle Large Attachments in Outlook 2011
0110 UW Exchange Resources Frequently Asked Questions
0111 UW How to Schedule an Exchange Resource in Outlook 2007/2010
0112 UW How to Schedule an Exchange Resource in Outlook Web App
0113 UW How to Manage an Exchange Resource
0113 UW Best Practices for Scheduling Meetings Using Exchange
4261 UW UW Email Security Frequently Asked Questions
1382 UW How to Configure Microsoft Outlook 2007 and 2010 to Access Your UW Email
5021 UW How to Configure Microsoft Outlook 2011 for Mac to Access Your UW Email
2161 UW How to Configure Mac Mail to Connect to UW Exchange Email (Mac OS X Leopard)
2162 UW How to Reconfigure Apple Mac Mail After Office 365 Migration
2163 UW How to Find Your IMAP Server for an Account on the UW Office 365 Email System
0105 UW How to Configure Mac Mail to Connect to UW Exchange Email (Mac OS X Snow Leopard)
4741 UW How to Request a Professional Email Alias
4761 GEN How to Configure Outlook 2003 to Encrypt Data
1581 UW How to Add the UWYO.edu Domain to the Safe Senders List in Microsoft Outlook 2007/2010
0153 UW How to Access and Use Outlook Web App
5101 GEN How to Redirect Outlook Email to Another Email Account Using Outlook Web App
2601 UW How to Set Up an Out of Office Assistant Message in Outlook Web Access
0155 GEN How to Find Contact and Email Addresses in Outlook
0226 GEN How to Create Personal Folders in Outlook
4981 GEN How to Add a Shared Email Account to Your Email Profile in Microsoft Outlook 2010
0154 UW How to Forward/Redirect Your UW Email
2561 UW How to Reset Your UW Exchange Unified Messaging PIN
4082 UW How to Connect to Your UW Email Account with an iPad
4081 UW How to Connect to Your UW Email Account with an iPhone or iPod Touch
4242 UW How to Connect to Your UW Email Account or ResNet with an Android-Based Cell Phone
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Hardware

5061 UW Department-Managed Servers Frequently Asked Questions
0990 UW Computer Hardware Service Request Form
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Mobile Devices

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Network

1001 GEN How to Locate Network Information for Your Computer
3781 UW How to Use Remote Desktop to Work on Your Office Computer Remotely (Windows Vista and Windows 7)
0762 UW How to Use Remote Desktop to Work on Your Office Computer Remotely (Windows XP)
4061 UW How to Adjust Your Ethernet Card to 10Mb Full Duplex (for ResNet Users in White, Hill and Crane Halls)
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Printing

0165 UW How to Install a Network Printer from UW's PRINTPRESS Print Server
0166 UW How to Add A Department Code for Konica Minolta Copiers
1301UW How to Print to a UWSTUDENT Lab Printer from a Computer Connected Via the UW Wireless Network
1302UW How to Print to a UWSTUDENT Lab Printer from OS X Via the UW Wireless Network
1303 UW How to Print to a Printpress Printer from OS X Via the UW Network
1310 UW UWStudent Mobile Printing Service (EveryonePrint) Frequently Asked Questions
1311 UW How to Use EveryonePrint, the UWStudent Mobile Printing Service, Through a Web Browser
1312 UW How to Use EveryonePrint, the UWStudent Mobile Printing Service, Through an Android App
1313 UW How to Use EveryonePrint, the UWStudent Mobile Printing Service, Through an iOS App
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Security

3301 UW WyoSecure VPN Frequently Asked Questions
4261UW UW Email Encryption Frequently Asked Questions
0521 UW UW Firewall Frequently Asked Questions
0487UW WSUS (Windows Server Update Service) Frequently Asked Questions
3302 UW How to Use Your Two-Factor Authentication Account
0063UW How to Use the Event Viewer to Check for SUS Updates
0991UW CSI: UW (Computer Security Initiative)
0181GEN How to Configure and Run Windows Automatic Updates
5001UW How to Manually Install Available Microsoft Updates
0182GEN How to Verify that the Automatic Updates Service is Running
3801UW How to Install SyncBackSE File Backup Software from the UW Network
3821UW How to Use SyncBackSE to Backup Files
2262GEN How to Add a Site to Internet Explorer's Trusted Sites List
0104UW How to Securely Erase All Data From Internal Hard Drives
0265UW How to Install and Use SSH and SFTP to Connect to FRONTIER
4901GEN How to Delete Browser Cache in Mozilla Firefox
4903GEN How to Delete Browser Cache in Internet Explorer
4902GEN How to Delete Browser Cache in Google Chrome
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Services

0992UW Remote Computer Support
1762UW UW Alert Frequently Asked Questions
0532UW Telephone Frequently Asked Questions
1702UW Active Directory Organizational Unit Domain Services Request Form
1781UW How to Self-Register for UW Alert
4601UW UW Hosted Microsoft SQL Server Express Databases Frequently Asked Questions
3221UW UW Student Web Services Frequently Asked Questions
2641 UW UW Survey System Frequently Asked Questions
0652 UW UW Web Calendar Frequently Asked Questions
3301 UW WyoSecure VPN Frequently Asked Questions
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Storage

0288 UW How to Access and Set Security Permissions for Your Personal Network Storage
0287UW How to Resolve Over-Quota Problems for Personal and Group WAREHOUSE Storage
4141UW How to Connect to UWStudent and Classfiles Storage with a Mac
0108 LAB UWStudent Lab System Classfiles Frequently Asked Questions
4041 LAB Student Network Storage Server (H: drive) Upgrade Frequently Asked Questions
5081 GEN How to Access and Use Google Docs
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Software

0558UW UW Work at Home Licensing Program Frequently Asked Questions
0993UW UW Application Software and Resources
0992UW Remote Computer Support
0995UW Computer Training Opportunities

Adobe

0136 UW How to Install Adobe Acrobat XI Pro for Windows from the UW Network
0137 UW How to Install Adobe Acrobat XI Pro for Mac from the UW Network
4861 UW How to Install Adobe Acrobat X Pro from the UW Network
4881 UW How to Install Adobe Acrobat X Pro for Mac from the UW Network
0130 UW How to Install Adobe Photoshop CS6 for Windows from the UW Network
0131 UW How to Install Adobe Photoshop CS6 for Mac from the UW Network
0132 UW How to Install Adobe InDesign CS6 for Windows from the UW Network
0133 UW How to Install Adobe InDesign CS6 for Mac from the UW Network
0134 UW How to Install Adobe Illustrator CS6 for Windows from the UW Network
0135 UW How to Install Adobe Illustrator CS6 for Mac from the UW Network
4321 UW How to Install Adobe Photoshop CS5 Extended from the UW Network
4421 UW How to Install Adobe Photoshop CS5 Extended for Mac from the UW Network
0107 UW How to Install Adobe InDesign CS5.5 from the UW Network
0106 UW How to Install Adobe InDesign CS5.5 for Mac from the UW Network
4361 UW How to Install Adobe Illustrator CS5 from the UW Network
4381 UW How to Install Adobe Illustrator CS5 for Mac from the UW Network

Antivirus

5050 UW Microsoft Endpoint Protection Frequently Asked Questions
5051UWHow to Manually Install Microsoft Endpoint Protection

Apple Macintosh OS

2461 UW How to Map a Drive using Mac OX Leopard

Microsoft Miscellaneous

0208 UW How to Setup a New Office Computer at UW

Microsoft Office

4162 UW How to Install Microsoft Office Professional Plus 2013 from the UW Network
4161 UW How to Install Microsoft Office Professional Plus 2010 from the UW Network
4681 UW How to Install Microsoft Office 2011 for Mac from the UW Network
1342 UW Microsoft Office 365 Email Frequently Asked Questions
1360 UW Microsoft Office Web Apps and OneDrive Pro Frequently Asked Questions
1370 UW Office 365 – Student Advantage Frequently Asked Questions
4171 UW How to Install Office Pro Plus from the Student Advantage Program Introduction
0115 UWWyoLync Frequently Asked Questions
0116 UWHow to Install Microsoft Lync for Windows from the UW Network
0117 UWHow to Install Microsoft Lync for the Mac from the UW Network
0119 UWHow to Use Lync as a Conference Call System

Microsoft Outlook Web Access

0153 UW How to Access and Use Outlook Web App
2601 UW How to Set Up an Out of Office Assistant Message in Outlook Web App
0111 UW How to Schedule an Exchange Resource in Outlook Web App

Microsoft Windows

1903 UW Microsoft Windows Vista Frequently Asked Questions
3741 GEN Windows 7 Upgrade Frequently Asked Questions
0242 GEN How to Determine a Windows Computer's Service Pack Level
0240 UW How to Determine a Computer's Resources for Microsoft Windows Operating Systems
0241 GEN How to Determine a Computer's Name and Domain
3781 UW How to Use Remote Desktop to Work on Your Office Computer Remotely (Windows Vista and Windows 7)
0762 UW How to Use Remote Desktop to Work on Your Office Computer Remotely (Windows XP)
0239 GEN How to Map a Network Drive
0244 GEN How to Create a Compressed (Zipped) Folder

Statistical

4642 UW How to Install Minitab 16 from the UW Network
1101 UW How to Install SPSS 22 from the UW Network
1100 UW How to Install SPSS 21 from the UW Network
4644 UW How to Install SAS 9.4 from the UW Network
4640 UW How to Install SAS 9.3 from the UW Network
4643 UWHow to Uninstall SAS 9.3
4621 UW How to Uninstall SAS 9.2 Phase 2 Maintenance Releases 0 and 3
0247 UW How to Use SAS on FRONTIER
0248 UW How to Use SPSS on FRONTIER

Unix

0265 UW How to Install and Use SSH and SFTP to Connect to FRONTIER
0254 UW How to Change Your Login Shell
0255 UW How to Use Command Line Editing Under the Z Shell on FRONTIER
0256 UW How to Use XEmacs
0257 UW How to Get Help in UNIX
0258 GEN How to Use the UNIX Text Editor, vi
0259 GEN How to Use UNIX Control Characters
0260 GEN How to Use UNIX Filename Generation
0261 GEN How to Use Files and Directories in UNIX
0262 UW How to Manage Job Control in UNIX
0263 GEN How to Use the Text Editor Pico
0264 GEN How to Use Basic UNIX Commands

Utilities and Other Software

1201 UW How to Download, Install, and Activate Mathematica on Faculty and Staff UW-Owned Computers
1202 UW How to Download, Install, and Activate Mathematica on Student Personal Computers
1203 UW How to Request a Mathematica License for Use on Faculty and Staff Personal Computers
3341 UW How to Install and Use TrueCrypt Data Encryption Software
3801 UW How to Install SyncBackSE File Backup Software from the UW Network
3821 UW How to Use SyncBackSE to Backup Files
4279 UW How to Install ArcGIS Desktop 10.1 from the UW Network
4283 UW How to Install ArcGIS Desktop 10.2.1 from the UW Network
4284 UW How to Install ArcGIS Desktop 10.2.2 from the UW Network
4281 UW How to Resolve Browser Errors when Using ArcGIS
4282 UW How to Borrow a License in ArcGIS 10.1 and 10.2
4300 UW How to Install ERDAS 2013 from the UW Network
4310 UW How to Install ENVI-IDL version 5.0 SP3 from the UW Network
4330 UW How to Install Respondus 4.0 from the UW Network
4340 UW How to Configure the Canvas by Instructure Mobile App
4341 UW How to Load Exams to Canvas Via Respondus

UWSTUDENT Computer Labs

12281 LAB UWSTUDENT Remote Lab System Frequently Asked Questions
0589 LAB UWSTUDENT Profile Frequently Asked Questions
2263 LAB How to Connect to the UWStudent Remote Lab System
0594 LAB Cookie Management on UWSTUDENT Lab Computers Frequently Asked Questions
0108 LAB UWStudent Lab System Classfiles Frequently Asked Questions
1301 UW How to Print to a UWSTUDENT Lab Printer from a Computer Connected Via the UW Wireless Network
4041 LAB Student Network Storage Server (H: drive) Upgrade Frequently Asked Questions
0284 LAB How to Adjust How Java Cache Files are Handled in the UWSTUDENT Labs
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Telephones

0532 UW Telephone Frequently Asked Questions
1762 UW UW Alert Frequently Asked Questions
1781UW How to Self-Register for UW Alert
3201UW How to Troubleshoot Problems with a Telephone Message Waiting Indicator (MWI) Light that Will Not Turn Off
2062UW How to View and Print Your UW Student InfoTech Services Bill Online
2063UW How to View and Print Your UW Employee InfoTech Services Bill Online
4081UW How to Connect to Your UW Email Account with an iPhone or iPod Touch
4242UW How to Connect to Your UW Email Account or ResNet with an Android-Based Cell Phone
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Web Sites

0600 UW UW Website Guidelines and Frequently Asked Questions
0676 UW UW Multimedia Streaming Server Frequently Asked Questions
3221UW UW Student Web Services Frequently Asked Questions
0688UW UW Google Search Engine Frequently Asked Questions
0652 UW UW Web Calendar Frequently Asked Questions
0647 UW UW DNS Web Name Hosting Frequently Asked Questions
2641UW UW Survey System Frequently Asked Questions
4941 UW How to Access Your Web Share through WyoSecure VPN
0610 UW How to Navigate to a Geology/Geophysics Website Share
0611 UW How to Navigate to a Geology/Geophysics Graduate Student Website Share
2662UW How to Create a Form to Collect and Send Data to an Email Address in Expression Web
0601 UW How to Use Video Content on a UW CMS Site
0697 UW SSL Frequently Asked Questions
3901UW How to Install Microsoft Expression Web 3 from the UW Network
4561UW How to Open a UW Basic Website (www or webdev) in Expression Web 3
0291GEN How to Use HTML Tags
0289UW How to Work with Web Pages on FRONTIER
0290UW How to Use LYNX on FRONTIER
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WyoWeb

0704 UW WyoWeb 2014 Redesign Frequently Asked Questions
0705 UWWyoWeb Portal Frequently Asked Questions
1031UWHow to Configure Internet Explorer 9 to Allow Viewing of Your Paycheck in UW Employee Self-Service
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