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WyoSecure VPN Information and Frequently Asked Questions

Connecting Securely to the UW Network from Off-Campus

UW IT provides the Wyosecure VPN or virtual private network to allow off-campus users access to certain internal UW resources that are protected behind the University's firewall. Examples of protected resources include sensitive data such as student and personnel information and medical and financial records. Below is an overview of the different VPN connections available and the access level each provides. There are different types of VPN connections and each one gives a different level of access. Below is an overview, followed by more detailed information on each connection type.

UW Connection Types

WyoSecure VPN


Use for any remote connection; including non-public websites and self-service.

Log in at:

Requires username and password.

Expanded Access

Use for access to additional resources

Log in at:

Requires: username and password

Two-Factor Authentication

Use when accessing any sensitive data, including HRMS, PeopleSoft, and financial data.

Log in at:
(see How To Use Your Two-Factor Authentication Account (


  1. username and password
  2. verification through a cell phone or USB device
    (see How to Sign into Pulse Client Using Two-Factor Authentication)
Junos Pulse Client

Use when downloading software or connecting to a UW storage location on the UW network.

Firefox or Internet Explorer are the preferred browsers to install Junos Pulse. The current version of the install client has known compatiability issues with other browswers such as Safari and Chrome.

Within WyoSecure, click Start next to Junos Pulse.

This will install the Junos client on your computer allowing access to additional network resources.

WyoSecure is used as part of all remote access connections. Two Factor Authentication and Junos Pulse allow access to areas that cannot be accessed with WyoSecure alone. WyoSecure will allow access to self-service and non-public websites. It requires a valid UW username and password to login. Some of these areas may require a higher level of security in the future.

Through WyoSecure ( a user can create a VPN connection without installing any additional programs on your computer. Since no additional program is needed, WyoSecure can be used on any device equipped with Internet access, including smartphones, public computers, or tablet computers. There is also a feature to allow users to create bookmarks to automatically connect to internal UW websites and UW file storage. Only certain browsers are supported (

WyoSecure login

Two-Factor Authentication

UW usernames and passwords can, and often are, compromised (hacked).

Users who access HRMS, PeopleSoft, or UW financial information remotely need two-factor authentication for that access to be secure.

smart phones Similar to your online bank accounts, UW users who need to access certain UW computers from off campus now use two methods to verify their identity. This is called two-factor authentication, since the identity of the user is verified in two ways: 1) their username and password and 2) their identity through a, simple, easy to use application on their cell phone. While hackers half a world away may be able to steal or hack a username and password, they cannot get access to a phone in the user's possession. Users will need to log into the two factor authentication site ( to use two factor authentication.

For users who do not have a smartphone, authentication can also be created by entering a passcode that is sent to any phone, through a phone call, or by a key fob (there is a one-time $20 fee to pay for the key fob).

Signing up for two-factor authentication takes just the few quick steps listed in How To Use Your Two-Factor Authentication Account (

Junos Pulse Client

The Junos client replaces the functionality previously provided by Network Connect, and has the added advantage that java is only needed for the installation process.

Junos Pulse is required for downloading software from the UW network or connecting to a UW storage location. It requires the installation of a client onto the user's computer which allows the user's remote computer to connect directly to and use resources on the UW network. Because this connection allows access to the UW network, it is important to make sure the remote computer does not have viruses that could be spread to the UW network. Remote computers connecting with Junos Pulse are automatically checked for an active firewall, up-to-date patches and antivirus software.

To install Junos Pulse, log into WyoSecure ( and click the Start button next to the Junos Pulse client application session. This will install the client which can then be launched using the Junos Pulse icon on the taskbar (menubar on Mac) , which displays a menu for quick and easy connections to the sites.

WyoSecure VPN Frequently Asked Questions

Why does my Junos Pulse client install fail when using a browser that does not support Java or ActiveX?

Java or Active X is required to install the client. For Mac OS X, use Firefox. For Windows, use Firefox or Internet Explorer.

What are the timeouts for WyoSecure VPN?

WyoSecure will timeout after 2 hours of inactivity or 12 hours of login time. The remaining session time will appear in the toolbar after logging in.

SSL VPN toolbar

How do I create a remote desktop bookmark to my office computer when using Core Access?

If you are using a Windows operating system, click on the Add terminal service icon in the Terminal Session toolbar.

Add Terminal Service icon

In the Add Terminal Services Session window use the following configuration:

  1. Session Type: Windows Terminal Services
  2. Bookmark Name: Type a descriptive name for the bookmark
  3. Description: Type a useful description of the terminal connection
  4. Host: Enter the DNS name of the computer to which you are trying to connect.
  5. Username: Type your username or enter <user> to use the same username with which you logged into WyoSecure.
  6. Password: If you would like to enable single sign on (SSO) then enter <password> to use the same password with which you logged into WyoSecure.
  7. Click the Add button to save the bookmark.

This bookmark will be available whenever you sign into WyoSecure using Core Access.

Add Terminal Services Session window

Do I need to use WyoSecure to edit my UW website from an off-campus Internet connection?

Yes. You must open the Web site share using WyoSecure VPN to upload content from off-campus.

How do I access files shares on campus when using Core Access?

Type the path of the file share in the format \\servername\sharename into the browse field and click the Browse button. For example, type \\warehouse\antivirus into the browse field to open the antivirus share on the warehouse server.

Browse field

What happens if I close the WyoSecure web page after logging in?

As long as you do not “sign out” prior to closing the page, all resources you have accessed through WyoSecure will remain available. However, it is recommended that you do not close this page until you are finished, then please click on the “Sign Out” button.

Do I need to use WyoSecure to administer my systems in the DMZ?

Yes. Administration of DMZ machines must be performed from the campus network.

What does it mean if I get a message stating "there are already other user sessions in progress"?

You can only have one WyoSecure session per username open at any given time.

What options are available for outside vendors who need access to my equipment?

IT provides temporary VPN guest accounts at no charge. The guest account can be used for up to 6 months for vendor support and access to computers that are on the UW network. If the vendor agreement and support requires ongoing access for continued maintenance of UW equipment, departments can request and pay for a full special account. To request a guest or full special account, please contact the IT Help Desk at 766-4357, option 1 or email

Why have my bookmarks disappeared?

Users profiles which include their bookmarks are automatically deleted in the user has not logged in within the last 365 days.

Why does Two Factor authentication appear not to be working?

Duo Mobile accounts are automatically removed if they have not been used within the last 365 days.

Reviewed: 0413 By: JM

Additional help with the installation and configuration of
UW-supported software is available:
Contact the IT Help Desk at 766-HELP (4357), option 1
Contact the IT Help Desk at 766-HELP (4357), option 1
Come to the student computer lab in the lobby of the
Information Technology Center.

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